HR Operations & Support Specialist

Jennifer Newton

Pike Road, AL

*****************@*****.*** 205-***-****

PROFESSIONAL SUMMARY

HR professional with 4+ years of experience providing employee support, HR customer service, case management, onboarding assistance, payroll resolution, benefits support, and HR systems navigation. Experienced in handling escalated employee inquiries, maintaining compliance, and partnering with cross-functional HR teams to resolve complex issues. Skilled in HRIS platforms including PeopleSoft, Remedy, Workday, Kronos, and ADP, with a strong commitment to employee experience and operational excellence.

PROFESSIONAL EXPERIENCE

Eikon Consulting Group — HR Customer Support Representative (December 2025 – May 2026)

Served as the first point of contact for employee HR inquiries via phone and email, providing timely issue resolution and customer support.

Created, documented, and tracked employee cases in Remedy, ensuring accurate routing and escalation to appropriate HR teams.

Assisted employees with navigating the PeopleSoft platform, troubleshooting system access and HR-related questions.

Supported management with onboarding processes and administrative HR functions for new hires.

Maintained detailed case documentation while handling high-volume inquiries in a fast-paced environment.

Demonstrated professionalism and confidentiality when managing sensitive employee information.

Tractor Supply Company — HR Support Representative (Tier 1 & Escalated Support) (March 2024 – Present)

Serve as the first point of contact for HR inquiries, escalating complex cases to Tier 2 while ensuring seamless resolution.

Investigate and resolve payroll discrepancies by performing time edits, corrections, and system adjustments.

Manage Covid-related claims with a high level of compliance accuracy while collaborating with Benefits and Leave teams.

Provide policy interpretation, systems navigation assistance, and detailed documentation of employee cases.

Deliver professional support across multiple communication channels while maintaining confidentiality and accuracy.

Assist employees with payroll, benefits, leave, and HR systems-related concerns in a fast-paced environment.

Conexess — Human Resources Customer Service Representative (February 2022 – March 2024)

Handled 50+ employee inquiries weekly regarding benefits, timekeeping, payroll, and HR policies.

Delivered multi-channel support through phone, email, and online portals while maintaining high customer service standards.

Escalated complex Tier 2 issues for investigation and resolution by appropriate HR teams.

Processed Covid claim submissions and partnered with HR departments to improve claim-handling efficiency.

Identified process gaps and contributed feedback to improve workflows and knowledge base documentation.

Family Dollar — Assistant Manager (April 2005 – August 2007)

Supervised, trained, and coached employees on customer service standards and daily operations.

Assisted with onboarding, scheduling, inventory management, and cash handling procedures.

Maintained accurate records and supported store operational compliance.

MS Companies — Inspector (Quality Control) (October 2007 – April 2015)

Conducted detailed inspections of automotive parts to ensure compliance with company quality standards.

Maintained accurate documentation and supported production quality improvement initiatives.

Assisted with corrective actions and upheld workplace safety procedures.

CORE SKILLS

HR Customer Support & Employee Relations

Employee Case Management & Escalation Handling

Onboarding & New Hire Support

HRIS & Case Management Systems

PeopleSoft, Remedy, Workday, Kronos, ADP

Payroll & Benefits Support

Policy Interpretation & Compliance

Multi-Channel Communication

Documentation & Records Management

Problem Solving & Conflict Resolution

Microsoft Office Suite & Outlook

EDUCATION

Trenholm Technical College

Montgomery, AL

GED December 2012

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