Office Administration & Scheduling Leader
Resume:
Karen
Whitney
Saint Petersburg, FL *****
H: 727-***-****
C: 727-***-****
W: karendwhitney19@gmail.c
om
Skills
• Front desk operations
• Patient scheduling
• Staff supervision
Medical records
management
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• Insurance verification
• Customer service
• HIPAA compliance
• Workflow optimization
• Data analysis
• Conflict resolution
• Time management
• Project coordination
• Team leadership
• Detail orientation
• Process improvement
• Billing support
Medical office
administration
•
• Mail management
• Record processing
Professional Summary
Office Assistant Management / Lead Scheduling Coordinator with extensive expertise in front desk operations and patient scheduling. Demonstrates a strong commitment to delivering high-quality patient service through adequate staff supervision, workflow optimizations, and adherence to healthcare policies. Recognized for exceptional organizational skills and the ability to streamline processes, reducing patient wait times and enhancing overall efficiency. Work Experience
Eye Center Saint Petersburg, FL
October 2025 - January 2026
Medical Receptionist
Helped patients by telephone and in-person to resolve various billing and scheduling issues.
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Relayed messages and transferred records between staff and offices to facilitate effective patient care.
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• Reconciled co-payment charges and maintained accurate records. Helped patients by telephone and in person to resolve various billing and scheduling issues.
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• Scheduling appointments.
• 3-month contract.
Dedicated Senior Medical Center Saint Petersburg, FL, United States April 2024 - September 2025
Front Desk Coordinator / Lead Medical Records
• Managed patient appointments, insurance verification, and billing inquiries.
• Assisted in maintaining accurate patient records and documentation.
• Provided training support for new front desk staff. Delivered excellent customer service by addressing patient needs and concerns.
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• Collaborated with clinical teams to ensure smooth operations.
• Managed the Medical Records department.
Gastro Florida Saint Petersburg, FL
December 2023 - March 2024
Data Entry Clerk
• Minimized errors with proper verification and classification of data.
• Entered large volume of information daily with high degree of accuracy.
• Entered a large volume of information daily with a high degree of accuracy.
• Researched issues and captured usable information from garbled data.
• 3-month contract.
One Health Primary Care Saint Petersburg, FL, United States June 2023 - December 2023
Office Management / Lead Scheduling Coordinator
Supervise and train front desk staff to ensure the delivery of high-quality patient service.
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Oversee daily operations, including scheduling, check-in, and check-out processes.
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Monitor compliance with healthcare policies, HIPAA regulations, and safety standards to ensure adherence to these guidelines.
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Address patient concerns and escalate any issues to management as needed.
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Coordinate with medical staff to streamline patient flow and reduce wait times.
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Prepare reports on front desk performance and implement process improvements to enhance efficiency and effectiveness.
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Dennis Hernandez & Associates, P.A. Saint Petersburg, FL, United States April 2022 - April 2023
Front Office Administrative Assistant
Supported administrative functions, including data entry, filing, and correspondence.
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Handled multi-line phone systems and directed calls to appropriate departments.
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• Assisted patients with forms, insurance details, and general inquiries.
• Maintained confidentiality of sensitive patient information. Education
January 2012
Fine Art
University Hispanoamaricana, Heredia, US
January 2003
High School Diploma
Instituto Superior Julio Acosta García High School, San Ramón, Alajuela, US
Languages
English Spanish
Italian
References
• Marlene Chinchilla
• Sheila Hernandez
Certifications
• Interior Design
• NCIDQ
• Art certified
• CAE
• Fine art
• BFA
• EHS
• OSHA
• CPR and First Aid
Contact this candidate