Multi-Industry Team Leader and Phlebotomy Specialist

CAYLA ROSS

Bartow, FL

**********@*****.***

PROFESSIONAL SUMMARY-driven professional with experience in healthcare, retail management, customer service, and early childhood education. Demonstrated success leading teams, managing daily operations, delivering exceptional customer experiences, and maintaining compliance with company and industry standards. Skilled in phlebotomy, employee training, patient care, classroom management, inventory control, and administrative support.

CORE QUALIFICATIONS

Team Leadership & Staff Development

Customer Service & Client Relations

Phlebotomy & Specimen Collection

HIPAA Compliance & Patient Confidentiality

Inventory Management

Cash Handling & Financial Accountability

Employee Scheduling & Training

Classroom Management

Early Childhood Development

Administrative Support

Conflict Resolution

Safety & Regulatory Compliance

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

GAS STATION MANAGER

• Directed daily operations for a high-volume retail location.

• Supervised, trained, coached, and scheduled staff.

• Managed cash handling, inventory, and vendor relationships.

PHLEBOTOMIST

• Performed venipuncture and specimen collection procedures.

• Maintained HIPAA compliance and patient confidentiality.

• Processed and prepared laboratory specimens.

CREW MEMBER / TEAM TRAINER – McDonald's

• Delivered exceptional customer service.

• Trained new employees and supported daily operations.

EARLY CHILDHOOD EDUCATOR

• Pre-K, Toddler, and School-Age Teacher.

• Developed lesson plans and maintained safe learning environments.

• Supported academic, social, and emotional development.

EDUCATION

High School Diploma

CERTIFICATIONS

Phlebotomy Certification

CPR & First Aid Certification

Childcare Licensing & Training Requirements

Bloodborne Pathogens Training (if applicable)

TECHNICAL SKILLS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Point-of-Sale Systems

Electronic Medical Records (EMR)

Data Entry & Record Management

ADDITIONAL STRENGTHS

Excellent verbal and written communication

Strong organizational skills

Detail-oriented and dependable

Adaptable in fast-paced environments

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