Learning & Development Specialist - Instructional Design Expert
Resume:
Dale Wallace, Learning & Development Specialist
Baltimore, 21215, MD, 443-***-****, ***********@*****.*** SUMMARY Dedicated Learning & Development professional with over 15 years of experience in training and education. Expertise in curriculum design, staff training, and program management, complemented by a strong foundation in adult learning principles. Successfully developed and executed training initiatives that enhanced organizational competency and safety standards, achieving high satisfaction rates among participants. Eager to leverage skills in instructional design and talent management to contribute to innovative learning solutions in the role of Learning & Development-COE Solution Specialist. WORK EXPERIENCE
SPECIAL EDUCATOR
Baltimore City Public Schools
01/2018 – 06/2021 Baltimore
Designed and facilitated engaging instructional strategies tailored to individual student needs and learning styles, enhancing the educational experience for students with special needs and serving as a role model within the school community.
Supported the educational, social, and emotional development of inner-city children with varying degrees of intellectual, social, and physical disabilities. Planned and led motivating educational experiences, continually assessing student growth towards achievement of learning outcomes. Developed, executed, and managed individualized education plans (IEPs) to support student strengths and address areas for improvement, while adapting programming collaboratively with students, parents, and service providers.
Cultivated a strength-based educational environment responsive to the intellectual, sensory, social-emotional, and physical needs of students, while forging positive relationships with families.
Engaged in ongoing professional development to remain informed about best practices in education, enhancing lesson planning and classroom experiences to effectively cater to students with unique learning profiles. MANAGER / EDUCATION AND TRAINING
Charlotte Area Transit System
03/2016 – 11/2017 Charlotte
Developed and facilitated professional development initiatives to deliver rail safety training and foster a culture of safety across the rail system; coordinated efforts on the 10-mile Blue Line Extension Project in partnership with NCDOT.
Crafted course content and educational opportunities in a classroom environment for adult learners on topics such as rail safety, emergency preparedness, rail operations, catenary systems, signaling, and Automatic Train Control (ATC).
Collaborated with local authorities to establish programs aimed at enhancing public safety.
Revamped and reinforced the Roadway Worker Protection Program to elevate safety standards.
Conceived and implemented learning strategies for a newly established department focusing on employee education and professional growth. Introduced an Adult Learning Program tailored for the Safety and Security Department to enhance training efficacy.
Designed a comprehensive training strategy centered on learning and development aligned with organizational goals.
Utilized the Kirkpatrick Model of Adult Learning as a framework for evaluating training effectiveness.
Conducted assessments to identify organizational training needs and developed a Learning Management System (LMS) for the department. Partnered with external training providers to enhance training offerings. Developed 'Train the Trainer' initiatives to boost organizational efficiency and effectiveness.
Monitored budget allocations effectively while conducting performance assessments and analyses to inform continuous improvement efforts. Authored and implemented operational manuals for trainers, operators, and electro-mechanics.
SAFETY COORDINATOR - RAIL
Charlotte Area Transit System
06/2015 – 03/2016 Charlotte
Championed a culture of safety throughout the rail system and the community by actively communicating with local authorities, developing professional development opportunities for the Safety and Security Department, and ensuring adherence to roadway protection protocols. Collaborated with colleagues, developers, and other stakeholders to guarantee compliance with established safety procedures. Revamped and strengthened the Roadway Worker Protection Program to enhance operational safety standards.
Created and facilitated workshops for company police to bolster safety awareness and training.
Partnered closely with NCDOT, STV, and CATS on Blue Line extension projects, addressing signaling, Track Worker Certification (TWC), and ATC- related concerns.
INSTRUCTOR/ TRAINER
Washington Metropolitan Area Transit System
09/2012 – 06/2015 Washington
Spearheaded a training forum to educate professional development instructors throughout WMATA on best practices in adult learning strategies, maximizing expertise to create engaging and relevant professional development opportunities; coordinated operations for the Silver Line extension.
Interpreted existing policies and procedures while creating new ones to enhance employee and organizational performance.
Led professional development sessions with an average of 25 participants per training, achieving a 95% success rate in participant satisfaction. Effectively managed communication between training and field personnel to ensure seamless operational execution.
Certified as a Train-the-Trainer Instructor and an active member of the American Society of Training Developers (ASTD).
Collaborated with Rail Car Maintenance and ATC engineers to gain a comprehensive understanding of TWC, ATC, and signaling operations. Developed and designed curriculum tailored to adult learning needs. Obtained certification in Adult Learning methodologies. Crafted a Training Manual for operators to standardize training protocols. Fire Fighter / Paramedic / Instructor / Trainer
Baltimore City Fire Department
04/1996 – 09/2012 Baltimore
Managed the Baltimore City Fire Department Apprenticeship Program, facilitating ongoing communication between the academy and field personnel, interpreting and drafting policies and procedures, and promoting diversity within the apprenticeship program to increase the inclusion of women and minorities; negotiated with Baltimore City Unions and the Baltimore City Council.
Certified as an instructor in the Emergency Defensive Driving Course
(D.D.C.), the Emergency Vehicle Operations Course, and the Emergency Preparedness Course, achieving a 96% graduation rate among participants. Served as a member of the Human Relations Committee, Local #734 I.A.F.F., and the Baltimore City Fire Department Community Outreach and Recruitment Committee, focusing on increasing awareness and support for diversity initiatives.
Enhanced departmental diversity by 25% as an active member of the Baltimore City Committee on Diversity in the Workplace. Patient Representative
Bio serenity
06/2021 – 04/2022 Baltimore
Optimized patient care pathways for individuals suffering from sleep disorders, bridging connections between private practices and hospitals. Analyzed and evaluated data to assist licensed physicians in the diagnosis and treatment of sleep and wake disorders resulting from developing defects, the aging process, physical injury, disease, or anticipated somatic dysfunction.
PARAMEDIC - CRITICAL CARE
Johns Hopkins Medical Center - Lifeline
01/2004 – 01/2010 Baltimore, United States
Delivered care to critically ill or injured patients during transportation to medical facilities while adhering to federal, state, and local regulations; maintained professionalism, integrity, and a commitment to high standards of patient care and comfort in a demanding and often stressful work environment.
EDUCATION
University of Baltimore
Master of Public Administration
2011 – 2015 Baltimore
Sojourner-Douglass College
Bachelor of Arts, Administration with a concentration in Public Administration 2008 – 2011 Baltimore
Achieved a GPA of 3.52.
SKILLS Procurement and Supply Change
Management
Program Development &
Management
15+ years in training and instruction Staff Training & Development Data Collection & Analysis MS Office
Curriculum Design Capacity Building
Train the Trainer Onboarding
Illustrator Logistics
Fundraising & Partnering with
Stakeholders
Instructional Design & Assessment
Creativity, Integrity & Flexibility Skilled Leader & Team Builder Ability to Lead & Influence Diversity and Inclusion Community Outreach Labor Negotiation
Capacity Building Adobe Captivate
E Learning Storyline
LMS Written, Verbal & Presentation Skills
Learning and Development Adult Learning
Leadership Development Organizational Development
Talent Management Succession Planning
Change Management Learning Technologies
Data Analytics Coaching
Construction Industry Workday Learning
Articulate LinkedIn Learning
LANGUAGES English (Native)
Bruce Walker
Analyst, WMSC/WMATA
*******@****.***
Rodney Nelson
Firefighter/ Instructor, Baltimore City Fire
Department
******.******@*************.***
Darryl Collins
Police Officer Retired, Baltimore City Police Department 443-***-****
REFERENCES
FEMA 100, 200, 700 certified
FEMA
Emergency Services Instructor
M.I.C.R.B.
Emergency Defensive Driving Course (D.D.C.)
Baltimore City Fire Department
Emergency Vehicle Operations
Baltimore City Fire Department
Emergency Preparedness course
Baltimore City Fire Department
Train-the-Trainer certified Instructor
American Society of Training and Development (ASTD) Certification in adult Learning
CERTIFICATES
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