Versatile Operations and Customer Service Professional
Resume:
Tysha Robinson
Philadelphia, PA *****
*************@*****.***
Professional Summary
To enhance my capabilities and qualifications so that I have the opportunity to prove myself as a competent employee.
Authorized to work in the US for any employer
Work Experience
Assistant Manger
Wendy's-Philadelphia, PA
December 2024 to Present
responsibilities includes overseeing shift making sure all employee are in position. doing weekly schedules assisting with truck orders assisting general manger with administrations work Manager
Wendy's-Fort Walton Beach-FL
March 2023 to November 2024
Responsibility were supervision of all crew members .Ensuring excellent customer service.Making sure all store policy and safety regulations are met.Monitoring labor and sales.responsible for safe drop and drawer counts.Assisting Gm with schedules,food orders and daily and weekly counts Patient Service Specialist
NovaCare/Select Medical-Philadelphia, PA
February 2021 to October 2023
Signing in patients, scheduled patient appointments collecting co-pays entering insurance information request authorization for insurance scanning faxing answering phones Dispatcher
Prospect Airport Services-Philadelphia, PA
April 2021 to February 2022
Assigning flights to employee to pick up guest boarding and exiting flights that need wheelchair assistance
Customer Service Associate
Nordstrom-King of Prussia-PA
October 2019 to March 2020
Assist customer with purchase and exchange or return on merchandise Assisted all departments on stock room operations
Dispatcher
DirectSat USA-King of Prussia-PA
July 2017 to May 2019
Dispatch technicians to their locations
Find additional work for technicians in their areas Call customers to give ETA on technicians or to reschedule appointment for installation or repairs Complete spreadsheet with unscheduled job to be assigned to technicians Lead Sales Associate
TJ Maxx-Saint-Davids, PA
January 2012 to December 2014
Coordinate with customers by asking open-ended questions to identify requirements and make relevant merchandise suggestions
● Perform the tasks of assisting customers in finding items or substitutions for out-of-stock items
● Handle responsibilities of promoting a safe working and shopping environment to maximize the experience of shopping6
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● Communicate special features and benefits of the available stocks to customers
● Perform responsibilities of increasing store sales by providing additional suggestions to customers to meet their needs
● Handle any duties efficiently at work center as directed by the Team Leader
● Responsible for providing prompt and courteous service to customers
● Assist sales associates in handling cash register by checking all types of payment
● Perform multi-function tasks live receiving, maintaining and organizing stock
● Perform the tasks of maintaining proper inventory levels and shift audits
● Responsible for controlling merchandise under the instructions of store manager
● Perform all other duties as assigned in an efficient way Office Assistant
Caring People Alliance-Philadelphia, PA
August 2011 to January 2012
Performed typed correspondence, memos, surveys, payment vouchers, position codes, and other materials; arrange format and content for effective presentation of information;
• office services such as filing of documents, duplication, stocking of supplies and monitoring of equipment.
• Maintained an accurate employee telephone list and other necessary databases.
• Answered incoming calls and transfers to appropriate staff members.
• Assisted employees with routine personnel related questions as the first point of contact for employee related issues.
• Worked closely with the HR department
• Prepared & Distributed recruitment and selection materials as well as application packets and new employee orientation packets.. Using applications on Microsoft Administrative Assistant
House of Umoja-Philadelphia, PA
January 2011 to December 2011
Assisted clientele as they enter office and via phone
● Performed filing, data management, drafting and editing short office memos
● Assisted with all other office administrative duties
• Inputting data, office errands, internship and alumni updates
• Scheduling appointments and assisting parents with registration and finding information
• Greeted visitors and outside vendors
• Answered multi-line telephone system and routed calls to appropriate staff members
• Drafted and typed letters utilizing Microsoft Word and Microsoft Excel
• Created spreadsheets and organized CEO's calendar and weekly planner Receptionist
Just to Serve You-Philadelphia, PA
January 2010 to December 2010
Responsible for taking phone and counter food orders, receiving over 100 calls per day
• Processed financial transactions via cash, checks, credit or debit card
• Insured kitchen staff received orders in a timely fashion
• Met and exceeded customer service expectations of patrons Customer Service Rep
Academy Collections-Philadelphia, PA
January 2009 to December 2010
Utilized the internet to research and build potential customer base
• Proficiently utilized Microsoft Word and Excel to track customer data
• Made cold calls to customer base to solicit on the behalf of the Pennsylvania Lottery
• Documented and updated customer database on a daily basis Customer Service Rep
Academy Collections-Philadelphia, PA
January 2008 to December 2009
• Responsible for inbound and outbound calls
• Proficiently utilized Microsoft Word and Excel to track customer data
• Processed financial transactions via checks, credit cards and ACH
• Documented and updated customer database on a daily basis Education
Upper secondary education
Medical Assistant (High school diploma)
Harrison Career Institute-Philadelphia, PA
Associate's degree
Skills
Catering Public relations Self Motivator Customer service Debt collection phone call Food handling Customer Care Leadership Client email correspondence Hotel and accommodations guest special request handling Meal preparation Clerical experience VoIP Attention to detail Medical scheduling CUSTOMER SERVICE ORIENTED (5 years) Meal assistance Guest services Community health care assistance Craft beer experience Time management Rehabilitation center experience Phone etiquette Hotel and accommodations guest check-in Conflict management Culinary experience Employee Orientation Great Organizer Ability to lift 25-50 lbs. Multi-Tasker Bathing assistance Toileting assistance School experience Clear language communication Geriatrics Wine knowledge RETAIL SALES (5 years) Innovator Sales support Medication administration CSR Home health Mobility assistance Decision making Adult care assistance Kitchen management Microsoft Outlook Team management Hotel and accommodations guest luggage handling MULTI-TASKER (3 years) Sales Hotel and accommodations guest inquiries Team leadership Kitchen experience Cost control Written communication Interpersonal skills Windows Conducting sales calls Management Physical therapy Customer communication Call Center (10+ years) Hotel experience Cooking Store management Diligent ACH Heavy Lifting Casual dining experience Negotiation Spirits experience Client communication Ensures customer service Phone communication Needs-based selling Medical insurance appeals management Customer inquiry handling Research Care plans Dressing assistance Microsoft Excel Quick service & fast food restaurant Hospitality GPS Customer Service oriented I Microsoft Access Customer success strategy RECEPTIONIST (5 years) Provides Added Value Task prioritization Office management Companionship support Patient hygiene assistance Phone call management Dispatching Administrative experience HIPAA Menu planning Hotel and accommodations guest check-out Guest relations Dispatch software communication Organizational skills Hotel and accommodations guest complaints handling Problem-solving CUSTOMER SERVICE (4 years) Databases Computer operation Medical records Basic math Restaurant experience Food production Hospitality management Cash handling Multi-line phone systems Customer support Team Player Computer Savvy Communication skills Problem Solver Microsoft Office Developmental disability care assistance Office experience Teamwork Managing patient records Client interaction via phone calls Dietary department experience
Languages
• English
Certifications and Licenses
ServSafe
CPR Certification
Driver's License
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