Operations & Admin Leader - Patient Services - Executive Support
Resume:
Candy J. Medina
Operations & Administrative Leader Customer Experience Executive Support Healthcare Transition
************@*****.***
www.linkedin.com/in/candymedina
Bogota, New Jersey, 07603
Permanent Resident, Available Immediately
Open to Onsite, Hybrid, Remote
Professional Summary
Operations and administrative leader with 20+ years of experience supporting business execution, managing cross-functional teams, and delivering high-level customer and stakeholder support. Proven ability to coordinate operations, manage schedules, oversee reporting, and support leadership in fast-paced environments. Currently transitioning into the U.S. healthcare sector with hands-on experience in retail operations at Walgreens and pursuing a Global MBA (June, 2026). Seeking opportunities in patient services, administrative coordination, operations support, or executive assistance where strong organizational, communication, and problem-solving skills drive efficiency and service excellence.
Core Competencies
• Administrative & Executive Support
• Operations Coordination & Workflow Management
• Customer & Patient Service Excellence
• Scheduling & Calendar Management
• Reporting, Data Tracking & Documentation
• Cross-functional Communication
• Process Improvement & Efficiency
• CRM & Systems (Salesforce, SAP, Oracle, Zendesk)
• Microsoft Office (Excel, PowerPoint, Word)
• Patient Scheduling & Registration
• Front Desk & Administrative Support
• Calendar & Meeting Coordination
• Documentation & Record Management
• HIPAA Awareness & Confidentiality
Professional Experience
Walgreens – Bogota, New Jersey
Shift Team Lead (Part Time)
Apr, 2026 – Present
• Manage daily store operations, team coordination, and customer service in a high-volume environment
• Handle scheduling, task delegation, and issue resolution to ensure smooth operations
• Maintain compliance, reporting accuracy, and service standards
• Support customer interactions, problem resolution, and service excellence
• Assisted with customer intake, service coordination, and front-end operations
• Supported scheduling, issue resolution, and service flow in a fast-paced environment Leslie Corporation – Minute Burger Division
Sr. National Sales Operations Manager
Mar 2025 – Feb 2026
• Oversaw operations across a 750+ location network, ensuring execution, reporting, and performance tracking Coordinated cross-functional teams and leadership to align operational priorities and business goals
• Managed reporting systems, improving efficiency and visibility by 40%
• Supported expansion initiatives, coordinating execution of 30+ new locations
• Prepared reports, dashboards, and business updates for leadership review
• Supported senior leadership with reporting, presentations, and operational updates PPC Asia Corporation
Head of Sales/ National Sales and Retail Manager
Feb 2024 – Mar 2025
• Coordinated national operations across sales teams, distributors, and internal stakeholders
• Managed reporting, performance tracking, and communication across departments
• Supported leadership with business updates, planning, and execution tracking
• Maintained key partner relationships and ensured alignment with company objectives AP Blue Whale / North Trend Corp
National Retail Sales Manager-Brand Focus
May 2022 – Feb 2024
• Coordinated retail operations across multiple territories, ensuring execution and compliance
• Supported merchandising, promotions, and store-level operations
• Managed reporting and performance tracking for leadership decision-making Runto Technologies / Realme Philippines
IT & AIoT National Channel Sales Manager
Apr 2021 – May 2022
• Coordinated nationwide distribution operations and partner communications
• Managed reporting, tracking, and operational execution across retail and e-commerce channels
• Supported planning, execution, and monitoring of business initiatives Booze Online Inc
Regional Off-Premise & On-Premise Retail Manager
Jan 2020 – Apr 2021
• Managed multi-location retail operations and coordinated account activities
• Oversaw reporting, scheduling, and operational performance tracking
• Supported expansion of new accounts through coordination and execution Lee Kum Kee, Malaysia
National Assistant Sales Manager-PH Market
Nov 2016 – Jan 2019
• Coordinated nationwide operations and distributor activities
• Supported reporting, planning, and execution of market initiatives
• Assisted in managing partnerships and operational alignment Bypass Burger & Conchita’s Resto Grill
Entrepreneur / Franchise Owner & Operator
Mar 2016 – Mar 2020
• Managed daily business operations, staff scheduling, and administrative functions
• Oversaw financial tracking, reporting, and process improvements
• Coordinated marketing, customer service, and operational execution JS Unitrade Mdse. Inc
Sr. National Key Account Manager
May 2008 – Mar 2016
• Managed major client accounts and coordinated operations across retail partners
• Prepared reports, tracked performance metrics, and supported strategic planning
• Collaborated with internal teams to ensure execution of business initiatives Early Roles:
Sysu International, National Key Account Manager, (2007–2008) Newtrends International, National Account Executive, (2005–2007) EPLDT / HSBC, CSR, Inbound/Outbound (2003–2005)
Education:
Global MBA (Expected 2026) – University of Western Australia PGCert Business Management – Asian Institute of Management BA Communication Arts – Colegio de San Juan de Letran Awards & Certifications
• Academic Integrity & Ethical Decision-Making (Emeritus 2025) – 5 modules, 90–100 % scores
• Sales Achievement Award (2014) – Outstanding Revenue Growth
• ICF Coaching Power Tools Program (2017)
Technical Skills
CRM & Analytics: Salesforce, Zoho CRM, Smartsheet, QlikView, EDI, SAP, Oracle, Zendesk Business Tools: Excel, PowerPoint, Word
Digital Commerce & Creator Platforms: TikTok Creator Management, Livestream Analytics
- Founder, GHCom (Tiktok Community), developed digital creator programs, applying consumer engagement principles to e-commerce and livestream strategy
Contact this candidate