Customer Service & Operations Coordinator

L a k e i s h a H o l m e s

*** ********* **** ****, ** 77450 • 720-***-**** • **********@*******.*** Customer-focused professional with 8+ years of experience supporting high-volume customer service operations in remote and office-based environments. Skilled in order processing, account management, documentation accuracy, and cross-functional coordination. Proven ability to resolve customer concerns, track requests, manage detailed records, and ensure timely communication across teams. Experience working within structured procedures while maintaining professionalism and efficiency in fast-paced environments. E x perience

2024 – PRESENT

Front Office Coordinator The Franklin Team Katy, Texas Supported daily customer service operations requiring accurate recordkeeping, communication, and coordination across multiple teams and vendors.

• Respond to incoming calls, emails, and client requests in a professional and timely manner

• Maintain customer files and update records to ensure accuracy and accessibility

• Process invoices and track payments while maintaining accurate financial documentation

• Coordinate with vendors and internal team members to resolve service-related issues

• Schedule appointments and provide customer updates regarding services and timelines

• Support administrative workflows by preparing reports and correspondence

• Track open items and follow up to ensure completion SEPTEMBER 2020 – APRIL 2024

Transaction Coordinator Skyslope Remote

Managed customer documentation and workflow processes requiring detailed tracking, follow-up, and communication across multiple departments.

• Managed high-volume documentation and tracked status updates for multiple active transactions

• Communicated with customers, vendors, and internal teams to resolve documentation issues

• Maintained detailed records of all transaction activities

• Reviewed and verified documentation for completeness and accuracy

• Followed up on missing items to ensure deadlines were met

• Updated systems to reflect order and workflow progress DECEMBER 2018 – JULY 2020

Customer Service Advocate Phillips Respironics Denver, Colorado Managed customer documentation and workflow processes requiring detailed tracking, follow-up, and communication across multiple departments.

• Managed high-volume documentation and tracked status updates for multiple active transactions

• Communicated with customers, vendors, and internal teams to resolve documentation issues

• Maintained detailed records of all transaction activities

• Reviewed and verified documentation for completeness and accuracy

• Followed up on missing items to ensure deadlines were met

• Updated systems to reflect order and workflow progress DECEMBER 2015 – DECEMBER 2018

Sr. Collections Specialist Sunrun Denver, Colorado Managed customer accounts and billing workflows requiring detailed tracking, payment coordination, and issue resolution.

• Processed customer payments and monitored account activity

• Investigated and resolved billing discrepancies

• Maintained accurate customer account documentation

• Coordinated with internal departments to resolve account concerns

• Communicated payment details and account status updates to customers

• Generated reports to track account activity

NOVEMBER 2014 – NOVEMBER 2015

Broker Services Rep III Anthem Blue Cross Blue Shield Denver, Colorado Provided customer and broker support requiring accurate account updates and resolution of service inquiries.

• Responded to broker inquiries regarding benefits, eligibility, and account details

• Updated customer records and resolved service issues

• Provided policy and claims information to ensure customer satisfaction

• Maintained accurate documentation of customer interactions

• Assisted users with system navigation and application updates JUNE 2009 – MAY 2014

Administrative Assistant Open Range Communications Denver, Colorado Supported office customer service operations through scheduling, billing coordination, and documentation management.

• Managed customer communications and appointment scheduling

• Processed billing and maintained customer account records

• Communicated with vendors and internal teams

• Maintained organized records and files

• Prepared correspondence and reports

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