Administrative Assistant & Customer Support Lead

Chris Munson

904-***-**** *****.*******@*****.***

EXPERIENCE

Duval Charter School Baymeadows August 2023 – February 2024 Administrative Assistant

• Answered all incoming phone calls.

• Assisted parents with inquiries.

• Entered late arrivals and early dismissals into PowerSchool.

• Facilitated the arrival of incoming mail and packages.

• Verified ID and checked in visitors.

Got Sport May 2021 – July 2022

Customer Support Representative

• Assisted in the company transition from Got Soccer to GotSport.

• Actively assisted customers through Zen Desk.

• Developed a newsletter to all clients regarding system updates.

• Performed onboarding sessions with new clients through Microsoft Teams. Diamonds and Pearls Events January 2016 – April 2020 Co-Founder and Planner

• Helped clients plan corporate events and weddings.

• Attended industry trade shows where we attracted clients through our booths.

• Provided assistance to our clients and vendors on the day of the event.

• Developed clear, accurate and detailed timelines for each event.

• Diamonds and Pearls Events was nominated for Best Event Planner in Jacksonville by Folio Weekly magazine.

• Created and maintained the company website as well as managed the Facebook business page. Web.com April 2013 – March 2018

Customer Service Representative

• Answered all incoming phone calls regarding domain name issues, billing, cancellations, and sales.

• Actively upsold domain name renewals and upgraded websites from Do It Yourself to sites that web.com designed.

• Assisted management with the escalated call queue.

• Acted as floor support when supervisors were absent or in meetings.

• Exceeded all metrics and quality scores.

EDUCATION

Franklin Pierce University (formally Franklin Pierce College) – Rindge, New Hampshire Bachelor of Arts: Social Work and Counseling

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