Multitasking Banking and Retail Customer Specialist

Curriculum Vitae

Personal details

Name Zandile Mdluli

Address Mzingazi reserve kwambonambi 3915

Phone number +276********/ +277********

Email address *******.********@*****.***

Driving license code C1, pdp

Profile

Due to graduate in 2010, I have acquired knowledge and skills from my course as well as practical and business skills from the banking company in Nelspruit. I have gained a lot of experience in how to use banking websites and mobile apps. I am also in a position of own vehicle.

Work experience

Current Employer Volunteer food handler

Department of Education

• Preparing meals and serve the students

• Making sure they eat healthy and clean food

• Keeping the kitchen clean and tidy

2017- 2021 Customer service clerk

Absa bank

• Responded to customer needs through competent customer service and prompt problem solving.

• Educated customers on best selection by listening to personal desires and purchase limitations

• Issued new and replacement cards and profile maintenance.

• Kept front check out area clean and organized for efficient service.

Teller

Absa bank

• Learned about customer’s financial needs, established trust and optimized sales opportunities resulting in quality customer service

• Educated customers on use of banking websites and mobile apps

• Processed customer transactions promptly minimizing waiting times.

• Answered telephone enquiries on checking of savings accounts, loans and lines of credit.

2014- 2017 Teller

GDF finance

• Issuing loans to customers

• Collecting cash using Aedo and Naedo systems

• Handling Incoming and outgoing telephone calls

• Handling filing

• Handing over bad debt clients to the legal department 2008- 2010 Digital Sales Person

Leegra Marketing

• Welcoming customers to the bank

• Educate them about bank’s digital products

• Cross sell digital products

• Register them and show them how to use them

2005- 2008 Cashier

Shoprite

• Greeted all customers entering the store and responded promptly to customer needs.

• Answering questions about store policies and addressed customer concerns.

• Addressed customer needs and made product

recommendations to increase sales

• Operated cash register for cash, cheque and credit card transactions with excellent accuracy

Education and qualifications

2001 Matric

Gedlembane high school

2010 Super Secretary

Atti college

Basic computer skills and office assistant

Refferences

Miss Khanyisile Shongwe Manager Shoprite 013-***-**** Miss Nothando Khoza Manager GDF finance 013-***-**** Miss Constance Mnisi Manager Absa bank 076-***-****

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