IT Solutions Specialist with Enterprise Experience

HAIDY MIKHAIL

IT Solutions Specialist Systems Administrator Application Support Professional

Mississauga, ON 647-***-**** *********@*****.*** Professional Summary

IT professional with 10+ years of experience supporting enterprise applications, Microsoft 365 environments, Windows Server infrastructure, cloud services, cybersecurity initiatives, and end-user technologies. Experienced in application support, systems administration, technical troubleshooting, stakeholder engagement, and technology implementation across educational and business environments.

Technical Skills

• Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD (Entra ID), Intune

• Windows Server 2012R2/2019/2022, Active Directory, DNS, DHCP, TCP/IP, VPN

• Cisco Switching, Meraki Wireless, pfSense Firewall, LAN/WAN

• Microsoft Azure, Hyper-V, VMware

• Cybersecurity, Endpoint Security, Identity & Access Management, Digital Forensics

• Application Support, Software Deployment, User Acceptance Testing, Vendor Coordination

Professional Experience

Toronto Metropolitan University (TMU) – School of Medicine, Brampton, ON Computer & Communication Support Specialist Aug 2025 – Present

• Provide enterprise-level technical support for faculty, staff, and academic operations.

• Support Microsoft 365, Azure Active Directory, endpoint management, Windows systems and networking.

• Troubleshoot complex hardware, software, network and application issues.

• Collaborate with stakeholders on technology projects, upgrades and deployments.

• Support cybersecurity best practices, documentation and user training. iTechSkills Academy, Mississauga, ON

Founder & Business Owner 2019 – Present

• Established and manage an IT training and certification centre.

• Implemented Microsoft 365, Windows Server, Active Directory and network security solutions.

• Manage enterprise systems, cloud services, websites and integrated business applications.

• Lead technical projects, vendor coordination and infrastructure planning. Philopateer Christian College, Mississauga, ON

IT Specialist 2015 – 2019

• Administered Windows Servers, Active Directory, Cisco switches and firewalls.

• Migrated services to Microsoft Office 365.

• Provided helpdesk and onsite support for staff and students.

• Managed network security, wireless infrastructure and user access. Education & Certifications

• Cybersecurity, Data Protection and Digital Forensics – Toronto Metropolitan University

(in progress)

• Microsoft Certified Solutions Associate (MCSA)

• Microsoft Certified Systems Engineer (MCSE)

• Microsoft Office Specialist (MOS)

• Bachelor Degree in Accounting

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