Operations & Customer Service Specialist with Design Expertise

Loni "Chelsea" Barnes

New Paris, OH 859-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Customer-centric and detail-oriented Operations and Customer Service Specialist with a proven track record of managing end-to-end order lifecycles, custom artwork proofing, and direct client communications. Combines strong entrepreneurial experience managing high-volume custom requests with advanced qualitative data evaluation and technical QA background. Expert at translating client needs into actionable production goals, resolving complex inquiries, and introducing process improvements to drive customer satisfaction in fast-paced environments. CORE COMPETENCIES

Customer Service: End-to-End Order Intake, Client

Consultations, Custom Request Management, Empathy & Conflict Resolution

Operations & Logistics: Timeline Coordination,

Production & Fulfillment Tracking, Quality Control Pipelines, Vendor Management

Communication & Tools: Multi-Channel Support (In-

Person, Messaging, VOIP), Shopify & E-commerce

Familiarity, Clear Syntax Formatting

Process Optimization: Workflow Improvement, Anomaly

& Error Detection, Structured Documentation,

Asynchronous Collaboration

PROFESSIONAL EXPERIENCE

Lead Digital Designer & Business Owner 2022 – Present SVG Design Studio

Acted as the primary point of contact for customers from order intake to delivery, cultivating a 100% organic, word-of-mouth referral network and sustaining excellent client retention. Managed custom design requests, precise artwork details, proofs, and approvals with meticulous attention to detail, translating unique client visions into production-ready layout files. Handled high-volume multi-channel communications directly via personal messaging, phone, and in-person consultations, providing transparent timeline updates and solving client issues quickly. Coordinated timelines across sales, production, and fulfillment stages, identifying and implementing vital workflow improvements to ensure a top-tier customer experience as business operations scaled. Utilized customer feedback to iterate digital asset catalogs, enforcing strict quality control, version metrics, and metadata tagging systems.

AI Data Annotator & Prompt Engineer 2023 – Present Freelance

Execute rigorous data labeling, evaluation, and categorization across large-scale datasets, strictly adhering to complex technical formatting and guidelines.

Design, test, and iterate extensive prompt libraries to optimize LLM factual accuracy, diversity, and strict compliance with fine-grained parameters.

Conduct advanced quality assurance (QA) and RLHF evaluation, scoring model multi-turn outputs based on truthfulness, proper tone, and safety protocols.

Systematically identify, document, and neutralize algorithmic biases, logical inconsistencies, and hallucinations in generated outputs.

Educational Coordinator & Life Skills Specialist 2013 – Present Private Education

Designed and executed a comprehensive 13-year curriculum, implementing qualitative metrics to adapt instructional methodologies dynamically based on real-time outcomes. Managed full alignment and compliance with complex Individualized Education Program (IEP) benchmarks, ensuring meticulous long-term tracking and communication.

Translated multifaceted development objectives into highly structured, actionable milestone plans fostering independent problem-solving.

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Professional Genealogist & Historical Researcher 2022 – Present Independent Research

Conduct deep-dive historical research, auditing 18th and 19th-century records to uncover, cross-reference, and establish verifiable ground-truth timelines.

Synthesize highly disparate, fragmented datasets into polished, structured, and fully validated research documentation. Establish immaculate physical and digital categorization systems to safeguard long-term record integrity and data accessibility.

LICENSES & CERTIFICATIONS

Autism 101 Continuing Education (1.0 CEU) Universal Class 2026 Qualitative Data in Program Evaluation FRIENDS National Center for CBCAP 2023 Connecting for Meaningful Collaborations FRIENDS National Center for CBCAP 2023 Creating Effective Parent/Practitioner Collaboration FRIENDS National Center for CBCAP 2023 Protective Factors: Strengthening Families and Preventing Child Abuse FRIENDS National Center for CBCAP

2023

EDUCATION

High School Diploma (General Studies) Montgomery County High School, KY Graduated

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