Experienced Administrative & Bookkeeping Specialist
Resume:
***************@*****.***
Cumberland Furnace, Tennessee 37051
Skills
Bookkeeping
Financial Administration
Debt recovery
Loan Documentation
Financial Reporting
Microsoft Excel
Cash Handling
Data Entry
Workflow Optimization
Dispute Management
Project Coordination
Task Prioritization
Problem Solving
Effective Communication
Client Relations
Education
Business Administration:
Everest University
Tammy Renee Murphy
Summary
Experienced customer service and administrative professional with over 25 years in customer relations, bookkeeping, collections, and office administration. Skilled in managing sensitive information, resolving customer issues, and maintaining operational efficiency in fast-paced environments. Seeking a remote role to leverage strong organizational and customer service skills for team success.
Experience
Dickson County Circuit Court - Bookkeeper / Collection Manager
01/2025 - Current
Managed billing and collections for court-related fees, ensuring timely revenue recovery
Manage daily bookkeeping and financial recordkeeping activities
Prepared and submitted state cost bills, maintaining compliance with legal and financial regulations
Calculate and process court costs for defendants
Processed restitution payments for victims, facilitating financial restitution and support
Process expungement documentation accurately and efficiently
Maintained confidentiality of financial and legal records to support compliance
Regional Finance - Senior Assistant Manager
09/2023 - 08/2024
Coordinated daily branch operations and administrative management to ensure smooth workflow
Trained team members to uphold high customer service standards, fostering a customer-centric environment
Explained loan options and assisted customers with applications and documentation
Ensured compliance with lending policies and regulations
Coordinated with underwriters to complete financing processes
Compiled reports and updated detailed customer records to support decision-making and compliance efforts
Supported business growth initiatives and operational efficiency
First Heritage Financial - Consumer Loan Specialist
04/2022 - 08/2023
Developed client relationships from online leads, enhancing customer engagement
Guided customers through loan options, facilitating applications and documentation for smoother processing
Coordinated with underwriters to complete financing processes
Established client relationships from online leads
Collected on accounts processing payments as well as delinquent payment negotiations.
Executed skip tracing techniques to locate debtors and recover payments
Managed account collections, processing payments and negotiating delinquent payments to resolve outstanding balances.
Security Finance, Financial Services - Assistant Manager
03/2000 – 04-2022
Assisted in managing daily operations of financial services branch.
Trained new staff on customer service protocols and company policies.
Coordinated client appointments and ensured timely service.
Analyzed credit reports, making sound lending decisions.
Utilized skip tracing for any default accounts.
Maintained accurate records of transactions and customer interactions.
Supported marketing initiatives to promote financial products and services.
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