Bilingual Remote Customer Support Specialist

Aleksis Alvarado

***************@******.*** · +1-520-***-**** · Open to Remote Work Worldwide

Bilingual (English / Spanish) · Customer Service · Remote-Ready

PROFESSIONAL SUMMARY

Motivated and bilingual customer-facing professional with 3+ years of experience across fast-paced service environments. Proven ability to handle transactions, resolve guest concerns, and support team operations with a friendly and professional demeanor. Eager to bring strong communication skills and a solutions-first mindset to a fully remote customer support or chat/email support role, working effectively from anywhere in the world.

WORK EXPERIENCE

Cashier / Team Member Peter Piper Pizza — Tucson, AZ February 2025 – Present

•Handled high-volume guest transactions accurately using POS systems while maintaining a positive, welcoming experience.

•Rotated across cashier, lobby, and kitchen support roles, demonstrating adaptability and strong teamwork in a fast-paced setting.

•Proactively restocked supplies and maintained a clean, organized lobby to ensure smooth operations during peak hours.

•Supported food prep tasks including cutting, boxing, and quality-checking orders to meet speed and accuracy standards.

Crew Member Dave’s Hot Chicken — Tucson, AZ July 2024 – December 2024

•Delivered friendly, efficient customer service while managing cash transactions and maintaining food quality standards.

•Followed strict food safety and preparation protocols, ensuring consistent product quality on every order.

•Maintained a clean, organized workspace in compliance with health and safety requirements.

Shift Lead Elevate Trampoline Park — Tucson, AZ November 2022 – January 2024

•Supervised guest interactions, enforced safety regulations, and addressed concerns promptly, ensuring a safe and enjoyable environment.

•Coordinated team activities and communicated effectively with staff to maintain smooth daily operations.

•Trained and guided team members on safety protocols and customer service standards.

•Recognized by management for professionalism, reliability, and ability to de-escalate guest situations calmly.

SKILLS

Customer Service: In-person & chat, complaint resolution, guest de-escalation

Languages: English (Native) · Spanish (Fluent)

Technical: macOS, Google Workspace, Microsoft Office, POS systems, CRM tools (learning)

Work Style: Remote-ready, self-managed, adaptable across time zones

Soft Skills: Team collaboration, active listening, problem-solving, attention to detail

EDUCATION

High School Diploma — Business Focus Mountain Rose Academy — Tucson, AZ August 2022 – October 2023

ADDITIONAL

Available for immediate start · Willing to work across multiple time zones · Open to contract, part-time, or full-time remote roles

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