Leasing & Customer Service Professional

MARISOL FERNÁNDEZ

Irving, Texas, USA *********.**@*****.*** 469-***-****

Professional Summary

Results-driven Leasing and Customer Service Professional with experience in residential leasing, resident relations, sales, administrative support, and customer engagement. Skilled in property tours, lease processing, application management, conflict resolution, and delivering exceptional resident experiences.

Core Competencies

Leasing & Sales • Resident Relations • Customer Service • Property Tours • Administrative Support • Lease Processing • Conflict Resolution • Cash Handling • Multitasking • Team Collaboration • English & Spanish

Professional Experience

Leasing Agent Avenue5 Residential – Tempe, Arizona Dec 2025 – Present

Conduct property tours and guide prospective residents through the leasing process.

Manage applications, screening procedures, lease documentation, and move-in coordination.

Support occupancy goals through customer engagement and sales-focused communication.

Provide professional resident support and maintain positive client relationships.

Floating Leasing Agent BGSF – Arizona & Texas Jun 2025 – Dec 2025

Supported multiple residential communities with leasing operations and resident services.

Conducted apartment tours, processed applications, and assisted with leasing documentation.

Adapted quickly to different property management systems and team environments.

Leasing Agent Brookfield Properties – Chandler, Arizona Nov 2024 – Jun 2025

Responded to customer inquiries and conducted professional property tours.

Matched prospective residents with available units based on individual needs.

Managed the leasing process from inquiry through move-in.

Customer Service Representative Kroger – Tempe, Arizona May 2023 – Nov 2024

Delivered customer support in a high-volume retail environment.

Resolved customer concerns while maintaining professionalism and efficiency.

Handled cash transactions accurately and supported daily operational tasks.

Cashier Mekong Market & HMart – Mesa, Arizona Apr 2020 – Nov 2020

Provided customer service and processed financial transactions accurately.

Maintained attention to detail while supporting daily store operations.

Education

Certificate in Business Management – South Mountain Community College

Additional Information

Languages: English & Spanish

Open to relocation and new career opportunities

References available upon request

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