Customer-Focused Transportation & Care Professional

Demetria Daniels

Jacksonville, FL ***** +1-470-***-**** ****.******@*******.***

Professional Summary

I wanted to provide context for my career transition. While my résumé reflects experience in commercial driving and nursing, the core of every role I’ve held has been customer service. I have spent years communicating with people, solving problems on the spot, and ensuring a positive experience in fast paced environments. Due to recent health related changes, I am shifting into a role that allows me to continue helping people in a different way. I am tech savvy, quick to learn new systems, and comfortable with computers, typing, and modern communication tools. My background has prepared me to stay calm under pressure, communicate clearly, and handle customer needs with professionalism.

I look forward to bringing my reliability, adaptability, and strong customer focused mindset to a team. Sincerely,

Demetria

Work Experience

Companion/Caretaker

Seniors helping seniors Atlanta, GA

April 2025 to April 2026

I provided in home Care to clients w/light housekeeping, outings, or appointments, etc etc Dispatcher/ bus driver

Unifi transportation Atlanta, GA

February 2023 to February 2025

I transport Delta employees to and from the parking lot to their destination also took incoming calls from complaints from passengers as well as provided bus transportation scheduled times Passenger Service Agent

Unifi-Atlanta GA

December 2022 to February 2023

Transported passengers who need wheelchairs to or from their flight destinations or baggage claim etc School Bus Driver

First Student Syracuse, NY

August 2018 to November 2020

Drove students to and from school, sports activities or field trips Home Health Aide

Comfort Keepers Fayetteville, NY

January 2019 to August 2019

Took care of clients inside their homes cooked cleaned ran errands Customer Service City Bus Operator

CENTRO, INC. Syracuse, NY

January 2018 to July 2019

Drove city passengers to desired destinations

School Bus Driver

TNT Services/LaidLaw Merger Syracuse, NY

September 2010 to June 2015

Drove Students To school, field trips and sport activities School Bus Driver

LAIDLAW TRANSIT Syracuse, NY

August 2000 to June 2010

Drove students to and from school, sports activities and field trips Customer Service Representative

Herald Journal Syracuse, NY

January 1997 to July 2000

Customer Service for customer’s orders, payments and services Customer Service Representative

West Tele Service Baton Rouge, LA

March 1996 to December 1996

Answered inbound calls and placed orders for customers calling about TV advertisements Corrections Officer

State of Louisiana-Angola LA

June 1995 to April 1996

As a corrections officer I walked around made sure areas were secured or clear and the safety of inmates. Truck Driver

BFI WASTE SERVICES Louisiana

April 1993 to June 1995

driver for garbage pick up for residential areas

Education

Nursing (Vocational training)

BOCES School of Nursing Liverpool, NY

March 1994 to June 1994

Business (High school diploma)

Corcoran High School Syracuse, NY

September 1989 to June 1993

Skills

Emotional support for ADL Shaving (patient care) Meal preparation Task prioritization Nail care Analysis skills Manual transmission Grocery store iOS Patient medication reminders Health Care (10+ years) 5G Store management Non-technical user support Working with geriatric patients Contracts Safe work practices Retail sales Unloading Mobility assistance Map reading Host/hostess experience Adobe Photoshop Care plan communication Law enforcement Experience with cardiac care patients English Vacuuming Logistics inventory management Computer literacy Dispatching Customer feedback analysis Documentation review Technical support Cargo van operation Assisting with ADLs Transportation safety regulations Senior care Over the road (OTR) driving routes Caregiving (5 years) Box truck Delivery driver experience Food preparation Customer service Processing cash transactions Driver safety training House cleaning assistance Google Docs Time & attendance systems HTML Inbound sales Gig economy work experience Computer operation Continuous improvement Order picking Courier Cash register PCA QuickBooks Typing Merchandising display arrangement In-person customer service Independent living facility experience Computer skills Medical scheduling Hoyer lift Decision making Ethernet Minibus operation Fashion styling Customer issue escalation Maintaining patient confidentiality Driving in adverse weather conditions Handling customer inquiries SMS customer support End-of-life care Driving Care coordination Guest services Home health agency experience Experience with individuals with dementia Customer support Outdoor work Vehicle maintenance logs Team management Shipping & Receiving Caregiving - Caregiving experience (3–5 years) Blood sampling Infection control interventions Patients with physical disabilities OSHA Clear language communication Home & community care experience Problem-solving Home health - Home health experience (6–10 years) Bookkeeping Toddler care Communication Skills (10+ years) Driving (10+ years) Waste collection route log maintenance Hazardous materials transportation Bus Driving (10+ years) Patient transfer methods Inventory control Wound care Working with high schoolers Bathing assistance Working with people with disabilities Multitasking Experience with children Drug and alcohol testing regulations Retail sales transactions Upselling Errand assistance Multi- line phone systems Clean workspace maintenance Retail math Patient observation Pricing Microsoft Office Supervising experience Call center Commercial driving Computer skills (10+ years) Order entry Laundry Van driver Food handling Android Relationship management Newsletters (communication methods) Management Customer relationship management Basic life support Trash removal Minibus driving experience Ambulating Computer networking Intellectual disabilities support Report writing Dusting Mobile devices Acute care Quality assurance Writing skills Computer hardware Technical Proficiency Conflict de-escalation Patient personal care assistance Communication with waste collection dispatchers Quick service & fast food restaurant Residential waste collection First aid Mobile applications Phone customer support Phone call management Customer service video conferencing Sales Mopping In-home healthcare experience Patrolling Solution development Roll-off truck Balancing cash drawers Surveillance Achieving HIPAA compliance POS Food service management Data entry Payment card processing 10 key typing Motor coach Inside sales Critical thinking Working with patients with chronic pain Crisis management Customer relationship building Inventory management Ramps Salon software Customer inquiry handling Cosmetology Medical office experience Word processing Appointment scheduling School experience Early childhood education Load

& unload Patient monitoring Remote Utilities Needs assessments for independent living skills IT Assistant manager experience Oral hygiene Delivery driving Cargo inspection Meal assistance Medicare Home care Grocery shopping assistance Patient transport Credit card payment processing Personal grooming assistance Providing care for clients - Clients cared for monthly

(1-3 people) Hospital experience Working with adult populations Shuttle driving Commercial driving (10+ years) Telecommunication Microsoft Outlook High availability Computer literacy

(10+ years) Hotel experience Presentation skills Patient interaction Medical transportation experience Wireless sales Microsoft Word Windows Bar Truck driving Home care (5 years) Heavy lifting Food industry Interpersonal communication Hair coloring Mac OS Filing Delivery detail verification HIPAA Business development Call center experience Cash handling Experience with individuals with mental health conditions Data collection School bus driving Transportation management systems Order fulfillment Working with people with developmental disabilities Front desk Greeting customers Dishwashing Toileting assistance Teamwork Phone etiquette Clerical experience Dementia care Math Medication assistance Call center agent experience Casual dining experience Microsoft Excel Warehouse experience Help desk Order processing Attention to detail Kronos Emergency management Beverage sales Childcare DOT (Department of Transportation) regulations Van driving Assisted living Electronics store experience Hospitality CPR Experience with individuals from underserved communities Dressing assistance Shuttle driver experience Office experience Field service Security (1 year) Hair styling Home healthcare regulations Live chat Google Workspace Bartending Luxury car handling Social media management Working with individuals with disabilities Client interaction via phone calls Group home experience Basic math Nursing home experience Route Driving

(10+ years) Active listening Customer service through social media Stock rotation GPS Bus driving Patients with cognitive disabilities Hair care assistance Health monitoring assistance Skin care Patient advocacy Hospitality management Daytime in-home care Debt collection Friendly demeanor Record keeping Customer communication Guest relations Motel experience Phone communication GPS mapping

Languages

English

Certifications and Licenses

Driver's License

First Aid Certification

Certified Home Health Aide

CPR Certification

AED Certification

ACLS Certification

DOT Physical Certification

Class D

State Tested Nursing Assistant

CDL B

CNA

School Bus Endorsement

Passenger Endorsement

Additional Information

Authorized to work in the US for any employer

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