Customer-Focused Service Professional with Problem Solving

Angela Hague

State Michigan 517-***-**** ********@*****.***

Professional with strong customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensure customer loyalty. Team collaborator, adaptable, and consistently focused on achieving results

through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Skills

●Customer Service onsite/remote

●Inbound and Outbound Calling

●Verbal and Written Communication

●Typing Proficiency 35 WPM

●Microsoft Office

●CRM Software Knowledge

●Time Management

●Customer Retention Strategies

●Upselling and Cross Selling

●Call Center Experience

●Data Entry and Analysis

Experience

Senior Caregiver

Gardner’s Adult Foster Care 5/2013 to 11/2013

Michigan Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflict

Resolved clients’ needs and issues in a timely manner

Managed responsibilities i.e.cooking, cleaning, laundry, personal care and distribution of meds.

Improved customer satisfaction by addressing and resolving complex issues in a timely manner.

Verification Representative 10/2009 to 1/2012

Softrock, Inc. Florida

Developed rapport quickly with applicants.

Assisted clients in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries

Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.

Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

SR. Credit Adviser 3/2003 to 1/2008

Budget Right Debt Management Florida

Responded to customer needs through competent customer service and prompt problem-solving

Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.

Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.

Education and Training

J.W, Sexton High School

Herzing University

American Business and Technology University

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