Remote Customer Service Representative Candidate

RICHARD MORAKINYO

********.*********@*****.*** +1-519-***-**** Toronto, ON

PROFILE

• Customer-focused Technical Support and IT Professional experience supporting end users, troubleshooting hardware/software issues, managing IT assets, and delivering exceptional customer service in fast-paced environments.

• Capacity to effectively handle technical problems, keep correct records, and assist users with precise step-by-step instructions, all of which enhance operational effectiveness and customer satisfaction

• Experienced with Microsoft 365, Windows operating systems, Power Apps, IT asset management, networking fundamentals, ticketing systems, and technical troubleshooting.

• Competent at functioning autonomously in remote settings while continuously fulfilling service and performance requirements.

• Communicator who addresses customer complaints, de-escalates difficult situations, analyses issues, and offers prompt answers, skilled at handling many priorities with precision, professionalism, and service excellence.

PROFESSIONAL EXPERIENCE

FIELD SALES REPRESENTATIVE Apr 2026 – Jun 2026

North Point Marketing

• Engaged with over 100+ customers daily through face-to-face interactions, providing product information and personalized solutions while maintaining professionalism and empathy.

• Built strong customer relationships by actively listening, resolving concerns, and handling difficult conversations using problem-solving and conflict-resolution skills.

• Maintained accurate records and managed multiple priorities in a fast-paced environment, consistently meeting performance targets through effective communication and customer engagement.

IT SUPPORT SPECIALIST Mar 2025 – Jan 2026

Ernst and Young

• Assisted users with account access, software configuration, device setup, password resets, system navigation, and application support.

• Delivered virtual technical support using remote communication tools and adhered to established procedures and service-level expectations.

• Diagnosed and resolved 500+ hardware, software, connectivity, login, Microsoft 365, and device-related issues; provided step-by-step technical assistance to users. IT Help Desk Support Agent Mar 2023 – Apr 2024

Arnergy Solar Limited

• Technical support to end-users per week via inbound phone and email channels, resolving hardware, software, and network connectivity issues

• Diagnosed and resolved Windows 10/11 OS errors, Microsoft 365 application faults, VPN configuration failures, and printer/peripheral connectivity problems using remote desktop

(RDP) and ticketing tools including ServiceNow and Zendesk.

• Documented incidents in real-time, ensuring knowledge base updates and reducing repeat- issue call volume

• Collaborated with engineers to escalate and resolve complex technical cases, providing detailed case notes that reduced average resolution time CERTIFICATIONS & TRAINING

• Google IT Support Professional Certificate

• Microsoft Azure Fundamentals

• Service Hub Software Certificate

• Fundamentals of Retail Customer Service

• Salesforce Certified

CORE COMPETENCIES

• Customer Service

• Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams)

• Windows 10/11 Administration

• Hardware/Software Diagnostics

• Ethernet and Network Connectivity

• Data Entry 52+ WPM

EDUCATION

Master of Electrical and Computer Engineering 2026 University of Windsor, Ontario

Bachelor of Electrical and Electronics Engineering 2024 Covenant University, Ota

ADDITIONAL INFORMATION

• Languages: English (Fluent), French (Intermediate)

• Eligible to work in Ontario, Canada: Flexible schedule, including evenings and weekends

• Home Office: Dedicated private room Ethernet-hardwired cable internet

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