Patient Support & Admin Specialist

NASREEN NATOUR

Manassas, VA 571-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Bilingual English-Arabic professional with experience in healthcare support, customer service, and administrative coordination. Recognized for strong communication skills, reliability, and the ability to build positive relationships with customers, patients, and team members. Experienced working in fast-paced environments requiring organization, adaptability, attention to detail, and a professional approach to service.

CORE QUALIFICATIONS

Customer Service • Administrative Support • Scheduling & Coordination • Microsoft Office Suite

Cash Handling • Inventory Management • Team Collaboration • English & Arabic Fluency

PROFESSIONAL EXPERIENCE

Patient Care Technician Suburban Hospital, Bethesda, MD 2021–2023

Provided direct patient support in a busy medical-surgical unit while maintaining patient safety and comfort.

Monitored vital signs, documented patient information, and communicated changes to nursing staff.

Assisted patients and families while providing professional and compassionate service.

Supported scheduling, inventory management, and telephone communications.

Maintained patient documentation and chart updates in accordance with unit procedures.

Collaborated with interdisciplinary healthcare teams to support quality patient care.

Team Member Chick-fil-A, Manassas, VA 2020

Delivered excellent customer service in a fast-paced, high-volume environment.

Processed transactions accurately while maintaining positive customer interactions.

Supported multiple workstations to ensure efficient daily operations.

Customer Service Associate/Cashier Laser Tag Entertainment Center, Manassas, VA 2019

Assisted customers during events and recreational activities.

Operated register, processed purchases, and handled customer inquiries.

Supported invoicing, inventory tracking, and general administrative functions.

EDUCATION

Associate of Science, Health Sciences Northern Virginia Community College

High School Diploma Osbourn High School

CERTIFICATIONS & ADDITIONAL INFORMATION

Certified Nursing Assistant (CNA) • CPR Certified

Bilingual in English and Arabic. Volunteer experience supporting libraries, food drives, youth literacy initiatives, and community service projects.

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