Product Manager - Digital Payments Specialist

MISBAH UL HAQUE

Ph:469-***-****; ******.***@*****.***; LinkedIn

Dallas, Texas.

U.S. Permanent Resident

SUMMARY OF QUALIFICATIONS

Innovative Product Manager effectively leads and directs development projects from inception to launch. More than 10 years of progressive experience in development and management, repeated success in developing project initiatives, directing project plans, and achieving revenue performance targets. High-achieving professional possessing excellent communication, organizational, and analytical capabilities. Devises custom solutions to resolve business and technology challenges. Manage in-life product performance, features, and benefits.

CORE SKILLS:

• XAMPP server

• Dashboards

• Data mining

• Data Analysis

• Reporting

• Budgeting/forecast

• Data presentation

• GAP Analysis

• Access/PowerPoint

CORE COMPETENCIES:

• Collaboration

• Innovation

• Product Management

• Product Development

• Customer Service

• Technical

• Detail Oriented

• Analysis

• MS Office

PROFESSIONAL EXPERIENCE

Assistant Product Manager, Digital Payments.

United Bank Limited 2017-2024

• Identify new areas of product automation for merchant-acquiring.

• Preparation of technical & financial proposals in response to tenders/EOI issued by Government/Private Sector Entities.

• Understand and analyze business functional technical and UI Requirements/Possibilities of project release.

• Developed and initiated BRD and CRF for necessary system development.

• Conducted complex analyses based on reports, improving service delivery ratings by 35-40%.

• Developed and monitored budgets, reducing monthly expenses by 5%.

• Led process re-engineering initiatives to streamline communication flows, reducing manual tasks by 75%.

• Coordinating Vendors and Cross-Functional Teams to Drive Product Volume and Business. RECENT ACHIEVEMENTS:

Executed the Smart POS project, launching an Android-based POS machine and gateway for card transactions, which transformed traditional systems with its user-friendly interface. Bulk Authorization: Successfully developed the Bulk Authorization functionality module for acquiring merchants in the hotel and telecom industries, allowing them to authorize thousands of MOTO transactions quickly using an Excel file. This will help merchants avoid manual entries.

E-commerce Payment Gateway successfully integrated payment gateways across various e-commerce sectors, including airlines, real estate, and retail, utilizing platforms like Magento, Shopify, OpenCart, and WordPress Assistant Manager Implementation - Innovation and Financial Inclusion Group Habib Bank Limited 2015-2017

• Led eCommerce payment gateway implementations across airlines, manufacturing, insurance, and online grocery stores.

• Managed merchant technical queries with an e-ticket system, reducing issue resolution time and costs by 80%.

• Managed end-to-end project execution for the e-commerce portal, from staging to Go Live.

• Coordinate with the Visa International team to address various technical issues merchants encounter during integration.

• Monitor the Merchant's sales volumes through the Dashboard.

• Carry out root cause analysis on the issues merchants encounter during online transactions to effectively reduce the transaction decline ratio by 35%.

Senior Programmer

Artistic Denim Mills Ltd 2012-2015

• Provided software engineering expertise throughout the product lifecycle, encompassing requirements gathering through deployment. Oversee the development of systems for HR compliance, payroll, store inventory, and help desk operations. Assistant Programmer

Jubilee General Insurance Co Limited 2005-2012

• Managed portals to align with business objectives, including online Marine/Motor/Fire insurance cover notes.

• Provided technical support to 40+ branches nationwide, improving system efficiency.

• Deploy Health Insurance System from initiation to Go Live EDUCATION TRAINING

• MS in Computer Science

• BS in Computer Science

• Bachelor of Commerce

• Project Management/Stress Management

• Advanced Excel Training

• Customer Behavior

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