Client Operations & Onboarding Specialist

KRISTASTARRSPENCER

Tampa,Florida OpentoFullyRemoteRoles 813-***-**** *************@*****.***

CLIENTOPERATIONS IMPLEMENTATION CUSTOMERSUCCESSCOORDINATION Clientoperationsandimplementationprofessionalwithexperienceinonboardingcoordination,CRMworkflow accuracy,contractdocumentation,invoicingsupport,andcross-functionalexecutioninfullyremoteenvironments. SkilledinHubSpot,PandaDoc,Xero,andstructuredoperationaltracking.Knownforkeepingclientprograms organised,timelinesontrack,documentationaccurate,andinternalhandoffsseamless. CORETOOLS&SYSTEMS

HubSpotCRM PandaDoc Xero Slack GoogleWorkspace CRMDataManagement ContractCoordination PROFESSIONALEXPERIENCE

ClientOperations&ExperienceManager

HunterMoss(formerlyUltimateDrivingTours)

20thMay2024–17thFebruary2026

•Coordinatedend-to-endonboardingandoperationalexecutionfor25+internationalclientprogramsannually,with engagementsaveraging$65,000andcontributingto$1.6M+inmanagedrevenue.

•OwnedCRMdataaccuracyinHubSpot,trackingonboardingstatus,milestones,andclientprogresstoimprove visibilityandworkflowconsistency.

•Coordinatedonboarding-relatedlogistics,includingdocumentationcollection,contractalignment,andinternal handoffstoensureseamlessclienttransitions.

•AdministeredcontractsandclientdocumentationinPandaDoc,ensuringaccuracy,completeness,andalignment withprogramrequirements.

•Monitoredtimelines,deliverables,andinternalnextstepsacrossmultipleactiveprogramstokeeponboardingand operationalworkflowsonschedule.

•Collaboratedcross-functionallywithoperations,sales,andsupportteamstoresolveissues,removeblockers,and maintainforwardmomentum.

•Identifiedandcorrecteddiscrepanciesinclientrecords,payments,anddocumentationtopreventdelaysand improveoverallclientexperience.

Sales&OperationsAdministrator

InspiredByDesign

January2019–October2022

•Managedfullorderlifecyclefromintakethroughfulfillment,coordinatingvendorcommunication,procurement, shipmenttracking,andclientfollow-upacrossmultiplestakeholders.

•Maintainedstructuredtrackingsystemsforinventory,productiontimelines,andorderstatustoensureaccurate fulfillmentandclientvisibility.

•Supportedrevenuegrowththroughstructuredoutreachandconsistentclientcommunication. LicensedRealtor(Inactive)

Tam-BayRealty

January2019–Present

•Supportedresidentialtransactionsincludingcontractcoordination,documentation,andclosingcompliance. Entrepreneurial&PerformanceBackground

Founder,MermaidStarrs UnderwaterPerformer&BrandRepresentative,WeekiWacheeSprings

•Managedbookings,scheduling,andclientcoordinationforprivateevents,ensuringstructuredplanningand seamlessclientexperiences

Contact this candidate