Business Development & Operations Leader

KEITH TYNAN

Kansas City, MO ***** www.linkedin.com/in/keithtynan 201-***-**** **********@*****.*** BUSINESS DEVELOPMENT & OPERATIONS PROFESSIONAL

Results oriented business development professional with an unmatched work ethic that has demonstrated sales expertise in renewable energy, finance, transportation, and logistics. Proven success developing new client relationships and maintaining existing relationships to increase the bottom line. Verified track record to collaborate successfully and drive sales in multi cultural environments.

● Business Planning and Sales Generation

● Expense Optimization & Cost Controls

● Client Relationship Management

● Effective Operational Flow & Logistics

● Entrepreneurial Spirit & Self-motivated

● Timely & Accurate Product Delivery

PROFESSIONAL EXPERIENCE

ADT Solar · Full-time ADT Solar City, Kansas City, MO April 2021 November 2022 Remote

Client Advocate

-Manage escalated or poor customer experience issues to find acceptable resolution to complete projects

-Resolve compliance and financing issues post-sale to ensure a clean and seamless path to completion for our Operations team

-Manage stakeholder expectations and results to drive a great customer experience through the project life cycle-Manage escalated or poor customer experience issues to find acceptable resolution to complete projects -Resolve compliance and financing issues post-sale to ensure a clean and seamless path to completion for our Operations team -Manage stakeholder expectations and results to drive a great customer experience through the project life cycle

Career Break

May 2016-Present ·- 7 years 9 months

Uber driver, Manager KC Star, Dispatcher Agenda USA, Grandma’s Catering, Amazon Warehouse 2016-2021

Kansas City Metropolitan Area

I have close to 25 years of working with customers in various types of business relations. It includes everything from driving for UBER and Courier work to Business Development and running a business through self-generated sales and follow up in financials to home improvement projects. These experiences are laid out here.

My greatest strength by far is my work ethic, however, I have a natural ability to build rapport, identify customer needs and create and move forward a plan or objective and satisfactory conclusion for the customer. I learn quickly and have developed the skill to understand how to offer a best-case outcome to clients. I also listen!

I have worked in environments that have been fast paced, require lots of flexibility and creative, helpful outcomes for customer, company and team. I do very well, if not thrive in diverse work environments as I love to learn. A personal experience from Sungevity that being the senior person in the office can be a great learning experience and I still use most of what I learned to this day. I moved to KC from the NYC/NJ area in 2015 for a Solar Sales position at Sungevity and they filed chapter 11.

Overlap-2 positions at the same time.

-2016-2018-For about 18 months, Uber driver. (Independent Contractor)

-2018-2020-IFebruary 2018, I began to deliver the KC Star and worked as a warehouse hand setting up carrier’s routes and maintaining the warehouse. (IC)

-2017-2019-In February 2017 I worked as a Dispatcher for Agenda USA in Mission,

-2019 Full-Time hourly Employee at Agenda and I worked as an IC for the KC Star.

-2019-2020-I worked for Grandma's Catering as a Full-Time hourly employee in food prep and delivery.

-2020-2021-In February of 2020, I left the KC Star and went to work for Amazon.

-2021-Present-Specimen Delivery for Quicksilver KC and IC Courier for Diamondback delivery.

SUNGEVITY, Kansas City, MO 2015-2016

Solar Consultant

● Inside sales consultant at one the world’s leading and fastest growing international residential solar companies.

● Meet and exceed an aggressive quota; develop and maintain a referral network.

● Update lead rating and prospect interaction in CRM; Use in house Remote Solar Design technology.

during consultations to help customers make informed decisions about solar.

SUNGEVITY, Nyack, NY 2014-2015

Solar Marketing Specialist

● In house Solar Marketing Specialist at Lowe’s Home Improvement partner stores in NY/NJ.

● Generated leads in store with customers interested in solar.

● Meet and exceed monthly goals for lead generation.

BE SOLAR ENERGY, Carlstadt, NJ 2014-2015

Business Development Executive

● Drive new business development; generate solar thermal installations through direct selling, conference attendance, volunteer and trade organization participation and group memberships. Network at energy retrofit alternative energy sustainable and resiliency events.

● Organize and coordinate contact for all stages of a solar thermal installation; create business for architects, engineers, installers, plumbers, electricians and renewable and energy retrofit professionals.

● Facilitate order flow for cost effective inventory and logistics implementation.

CC:IT, Lyndhurst, NJ 2009-2014

Business Development Sales Associate & Logistics Owner

● Structured a delivery business in 2009; grew to more than $200,000 in total revenue by providing truck warehousing, storage, moving and freight forwarding services. Leased vehicles from Always Express as contractor.

● Cultivated relationships with new and existing clients by providing timely deliveries, gathering client data on delivery needs and anticipating needs to generate repeat business.

● Managed expenses for profitable delivery solutions.

ALWAYS EXPRESS, Carlstadt, NJ 2006- 2009

Business Development Coordinator

● Operated as an Independent Contractor developing local and overnight route deliveries for light trucks and vans.

● Dispatched coverage to optimize driver time, to maximize shift revenues and to ensure timely response to clients.

● Coordinated routes, deliveries and pickups with drivers to ensure deliveries were on time and accurate.

● Proactively managed and fielded service calls from clients to communicate delivery status and location details.

Mark IV Transportation & Logistics, Saddle Brook, NJ 2005 2006

Sales and Logistics Associate

● Dispatched coverage to optimize driver time, to maximize revenues and to ensure timely response to clients.

● Coordinated routes, deliveries and pickups with drivers to ensure deliveries were accurate.

● Proactively managed and fielded service calls from clients to communicate delivery status and location details.

MMRS, LLC. Roseland, NJ 2003 2005

Owner/Operator

● Developed business plan and established infrastructure for multiple public and private concession to generate revenue.

● Engaged municipal authorities to ensure all local and state food and building code requirements were met.

● Established relationships with distributors to development product lines to drive client sales and to maintain expense levels with cost effective, high quality product.

● Assessed business and adjusted sales and cost plans to generate profitable margin.

● Performed hiring, training and scheduling of staff to exceed profit and revenue goals.

RYAN, BECK, & COMPANY, Livingston, NJ 1989-2003

Investment Advisor

● Built and managed a book of approximately 100 million in assets.

● Maintained and grew institutional and private Client assets.

PROFESSIONAL ORGANIZATIONS

Northeast Sustainable Energy Association (NESEA) Planning Board Member Building Energy NYC (BENYC) Planning Board Member Meadowlands Chamber of Commerce Member Urban Green Associate Member

American Solar Energy Society (ASES) Member Midwest Renewable Energy Association (MREA) Volunteer

EDUCATION

SYRACUSE UNIVERSITY, Syracuse, NY Bachelor of Arts – Economics

Solar Energy International, Online Course Solar Thermal Electrical Design and Installation Training starts with the fundamentals, and a solid understanding of various components, system architectures, and applications for PV systems.

SKILLS

Proficient in Microsoft Office, Google docs, Salesforce

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