Pricing Strategy & Audit Leader (Part-Time Open)

Christopher M. Jones

Memphis, TN 901-***-****

https://www.linkedin.com/in/christopher-jones-memphisresults **********@***.***

Strategy Design & Implementation Accounts Management Auditing & Collaboration

Highly experienced, adaptable leader with a proven track record of Auditing high-value contracts, extracting, analyzing, and validating large datasets to ensure customers receive contracted discounts and to maintain compliance with pricing agreements. Exceptional presentation, communication, and interpersonal skills as an energetic team leader with demonstrated success in driving professional growth. Act as a cross-functional liaison among Worldwide Sales, US and Global Pricing Analyst, and Legal Department to ensure consistency and alignment in Pricing Administration.

Contract & Pricing Audits

Customer Retention

Sales Support & Solutions

Next Generation Delivery Services ( NGDS2)

Performance Management

Contracts Design

Quality Assurance

Customer Relations

Learning & Development

Financial/Business Strategy

Change Management

Rate Sheet

CAREER ACCOMPLISHMENTS

Developed and implemented resources focused on continuous improvement of pricing agreements with multinational organizations. Strategy design and delivery, through collaboration with cross-functional teams.

Demonstrated ability to build programs, and deliver results, by developing strong, credible relationships with partners at all levels within matrixed organizations.

Led teams across multiple organizations, supporting diverse groups of talent, including sales executives, pricing teams, and information technology. Intellectual curiosity with the ability to identify creative solutions to complex problems.

Served on multiple special assignments/task forces charged with mitigating risk on high-value accounts.

Saved $5 - $10 million in invoice adjustments annually via pricing audits of National accounts including the Federal Government.

PROFESSIONAL EXPERIENCE

FEDEX SERVICES, Memphis, Tennessee 2004 – 2025

Senior Revenue Advisor 2012–2025

Audit and reconcile High-level customer account data to confirm pricing integrity, protect revenue, and minimize invoice adjustments. Identify pricing and sales intent discrepancies that may impact revenue, providing analytical insights to prevent risk. Deliver root cause analyses and recommend data-driven solutions to enhance pricing accuracy and process efficiency. Subject Matter Expert (SME) on FedEx Corporation Top National Accounts that produced the most revenue with FedEx Corporation. Strategic partner to executive leadership teams, while developing a comprehensive strategy across the organization.

Strategy Development: Identifying trends and utilizing feedback across the business to shape organizational strategy.

Contract Design & Delivery: Improved contract design, resulting in more concise, effective language, cost reduction and overall improvement in customer satisfaction.

Advisory Expertise: Working as a SME with the sales leadership and implementation teams to create more effective contract language, reducing pricing errors, thus reducing liability and improving profitability in multi-million-dollar contracts for the organization.

Project Management: Designed and delivered a strategic multi-year process improvement project working with the federal government to ensure accuracy, mitigate risk, and improve revenue.

Marketing Specialist Advisor 2004–2012

Served as an expert on a pricing resource team, where I coordinated pricing administration for Sales Teams and Account Executives Led development Designing strategies in support of overall business objectives for the world's largest express transportation company. Collaborate with business leaders to drive high-value contracts, to develop policy and practices to drive business improvements. Strategic partner to executive leadership teams, while developing a comprehensive strategy across the organization.

Process Improvement: Led improvements in sales force efficiency through an improved customer satisfaction rating (98%) and reduced abandoned calls to record lows of less than 5%.

Resource Design: Led the development of the “Pricing Tip Link”, which was a self-service model, better enabling success among sales teams, and driving long-term success.

Learning & Development: Led the development and delivery of training curriculum to build capability and competence across the sales organization.

DEVILBISS AIR POWER/BLACK & DECKER, Jackson, Tennessee 1998-2004

Regional Service Manager

Managed all dealer operations across 400+ Warranty Service Centers nationwide. Designed strategies in support of overall business objectives for a multinational manufacturing organization.

Strategy Development: Identified trends and utilized feedback across multiple lines of business to shape organizational strategy in support of global strategy.

Inventory/Process Management: Developed and implemented a comprehensive approach to managing multi-millions of dollars in assets, improving on-time delivery, reducing liability and increasing profitability.

Technical Training/Development: Consulted with field technicians on repairs and Service Center operations.

Change Management/Process Improvement Delivery: Led the implementation of online claims submission process, increasing efficiency and reducing costs associated with warranty claims. Worked with the senior leadership team to design and implement, resulting in a profitability improvement of 1000’s and 100% improvement in Customer Satisfaction Ratings.

Production Auditing: Developed a cadence to grow competency and capability across multiple production lines, certifying the facility under ISO 9001-2000.

EDUCATION & CREDENTIALS

Master of Business Administration, Dowling College, Oakdale, NY

Bachelor of Business, Union University, Jackson, TN

Toastmasters (Certified Toastmaster CTM)

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