Research Lab & Administrative Support Professional

April Kelly

** ******* **** **, **** Orion MI, **359 248-***-**** **************@*****.***

Detail-oriented Research Laboratory Assistant at Oakland University. I have 10+ years of experience in healthcare, laboratory, and customer service environments. Skilled in medical records management, patient communication, data entry, and regulatory compliance. I am currently enrolled in Ultimate Medical Academy to earn my Medical Administrative Assistant certificate, and I am seeking a healthcare or customer service role where professionalism, accuracy, and patient care are essential.

Education

Ultimate Medical Academy (UMA)

Health Sciences- Medical Administrative Assistant Program

January 2026 – Present

• Medical office procedures

• Patient scheduling & front-desk operations

• Medical records and charting

• HIPAA & patient privacy

• Insurance and billing fundamentals

• Healthcare customer service

Tennessee College of Applied Technology – Memphis, TN

Diploma – Animal Science

Germantown High School – Germantown, TN

High School Diploma

Experience

Laboratory Research Technician

Oakland University-Rochester 2026-Present

Provide assistance to co-workers, investigators, and supervisors as required.

Perform daily animal husbandry functions

Maintain assigned rooms in sanitary conditions according to standard operating procedures.

Perform daily and periodic sanitization schedules for animal rooms and all necessary equipment.

Perform various types of clinical services relating to anesthesia for research or teaching purpose animals.

Monitor inventory/supplies and order when necessary.

Perform record keeping tasks.

Assist staff clinicians with various research projects.

Delivery Driver

Amazon Delivery Partner – Michigan 2025 – 2026

Maintains accurate delivery records and proof of delivery using mobile systems

Communicates with customers and dispatches to ensure timely and correct deliveries

Manages time-sensitive routes while meeting safety and performance goals

Works independently while following company procedures and digital tracking systems

Animal Care Technician II

Wayne State University – Detroit, MI July 2022 – March 2025

Maintained detailed medical and husbandry records in compliance with NIH, USDA, and AAALAC

Monitored animal health, documented findings, and reported concerns to veterinary staff

Administered medications and assisted with diagnostic and treatment procedures

Ensured compliance with safety, sanitation, and medical protocols

Customer Service Associate

Walgreens – Rochester Hills, MI Oct 2023 – Jan 2024

Assisted customers by phone and in person with questions and transactions

Handled data entry, payments, and record accuracy

Delivered professional, courteous service in a fast-paced environment

Specimen Processing Technician

IDEXX Laboratories – Memphis, TN Feb 2022 – Jun 2022

Verified patient and specimen information for accuracy

Entered laboratory data and maintained electronic records

Prepared and processed specimens following regulatory guidelines

Assisted medical staff and clients with documentation and test inquiries

Lab Animal Technician II

University of Tennessee Health Science Center – Memphis, TN Aug 2016 – Jul 2022

Maintained medical records and colony data

Collected samples and entered data into tracking systems

Communicated health concerns to veterinary and management teams

Skills

Medical Records & Charting Patient Scheduling HIPAA Compliance

Data Entry & Documentation Insurance Verification Medical Terminology

Phone, Chat & Email Support Appointment Coordination

Microsoft Word, Excel & EHR Systems Typing & Digital Communication

Customer Service Problem Solving

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