Customer Service & Returns Specialist Resume Title

Sheree Culotta

Fox Lake, IL *****

*************@******.***

+1-224-***-****

Authorized to work in the US for any employer

Work Experience

Returns Associate

AB Distributing-Arlington Heights, IL

March 2024 to Present

I process returns in the warehouse. I also assist with customer’s emails setting up their returns.

Customer Service Representative

CDW-Vernon Hills, IL March 2006

to March 2024

For 10 years I assisted customers with order returns via phones calls and emails from customers. I also assisted with the switchboard routing customer’s calls to their sales reps.

For 7 years I processed damaged and lost claims via the SPS system and also taking calls. plus still handled returns.

Accomplishments I became employee of the month in July 2010.

Skills Used

I assist the customers with one call resolution.

Education

High school diploma

Good Councel High School - Chicago, IL 1989 to 1993

Skills

• AS400,SAP, Excel,Word (10+ years) • Packaging • Quality Control • Quality Inspection • Customer service • Computer skills • Data entry • SAP • Typing • Customer service • Windows • Cooking • Quality control • Assisted living • Senior care • ERP systems • Microsoft Excel • Communication skills • English • Phone etiquette • AS400 • Data entry • Organizational skills • Laboratory experience • Customer support Awards Employee of the Month July 2010

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