Administrative Operations Leader with Federal Experience

* * * * *

Vanessa T. Henschel

Manassas, VA *****

Mobile: 703-***-**** Email: ****************@*****.*** U.S. Citizenship: Yes

Federal Experience: Yes, Federal

SECURITY CLEARANCE: Secret (Active)

OBJECTIVE: Dedicated and detail-oriented professional with extensive federal service experience supporting military personnel, veterans, and senior leadership. Skilled in advising, compliance, agreements management, and program administration. Focused and highly motivated management professional with 20+ years of extensive experience in administrative operations, proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access database, Outlook, Publisher, SharePoint, and Outlook) Adobe Acrobat Professional, database management systems, benefits administration, and statistical analysis to develop comprehensive programs based on the agencies needs and mission of the agency. A highly effective interpersonal communicator, who builds strong relationships, is innovative and energetic, seeking a full time position.

AREAS OF EXPERTISE:

• Time Management • Payroll/Timekeeping

• Human Resource Management • Government Purchase Card Program

• Process Improvement • Project Management software & Business System

• Executive Correspondence Management

• Budget Analysis

• Self-Management/Teamwork

• Manages and Organizes Information

• Organizational Leadership

• Policies and Procedure

PROFESSIONAL EXPERIENCE:

Prince William County Substitute Teacher

Prince William County Public School; 14715 Bristow Road Manassas, VA July 2025 – Present Part-Time (15 to 20 hrs./week) Substitute Employment Office: Monica Skinner, Substitute Support Spec. 703-***-**** Leadership, Communication & Adaptability

Provide classroom leadership across various grade levels by managing daily schedules, delivering prepared lesson plans, and ensuring a positive and safe learning environment in the absence of the regular teacher.

Demonstrate strong adaptability by transitioning between different subjects and age groups, applying organizational skills to keep students engaged and on track with assigned coursework. Maintain effective communication with school administrators and staff by providing timely updates on student progress, classroom activities, and behavioral observations. Apply conflict-resolution skills and professional judgment to handle unexpected challenges, ensuring continuity of instruction and supporting the school’s overall mission 2 P a g e

• Provided outstanding customer service at an integrated service desk by responding to patron inquiries, conducting reference interviews, and assisting with the use of library technology, databases, and online resources.

• Guided students in locating library materials, troubleshooting technology issues, and promoting awareness of library services, programs, and digital offerings.

• Explained and enforced library policies and procedures in a clear, professional, and courteous manner.

• Maintained an assigned section of the library collection through shelving, organization, weeding, and inventory management to ensure materials were current and accessible.

• Participated in training sessions, meetings, and professional development opportunities to stay current with county procedures and library initiatives. Agreement Management Specialist (GS-12) – Fully Remote Uniformed Services University; Office of the Vice President for Finance and Administration Bethesda, MD Sept 2023 – September 30, 2025 Full-Time (40 hrs./week) Supervisor: Michelle Sweeney, Agreements Chief 240-***-**** Senior Leadership Support

I provide dedicated support to leadership by managing different calendars for our department, prioritize meetings, and prepare sensitive agreement communications while ensuring confidentiality.

I supported the success of our Senior Leadership and customers by responding to internal and external customers emails/phone inquiries were addressed professionally by close of business day. Maintained strong organizational skills to manage multiple tasks efficiently while providing timely updates and clear communications on evolving situations. This fiscal year, I had the amazing opportunity to collaborate with the Accounting Department on completing de-obligations. I first started working on de-obligations in May 2024, and recently, I helped clear approximately five years’ worth of administrative back log work. It was incredibly exciting to be part of such a major accomplishment. Through this process, I learned so much about the departments and how our work connects. Although, I’m back to focusing on agreements, I’m thrilled to continue supporting de-obligations as well. Working closely with other department has been a rewarding experience, and I’m truly grateful for the chance to grow and build strong working relationships. Recently, I’m back on agreements and I consistently update both the principal investigators, and administrative support on agreement statuses through all communication channels, both internal and external customers. Additionally, I utilize the Agreements tracker to provide status updates to the agreements team and anyone involved. I also keep my supervisor informed of my progress, issues, and ask questions when needed. Administrative and Project Support

During this year, I've learned a lot on a larger scale and that had given me an abundance of experience in areas that I might have not dealt with. I have continued to maintain the Agreements database, Executed Funding Agreements, and Funding Agreements in Process database. I also continued to gather, obtained, and track agreements at USU. I am committed to continuous learning and constantly strive to expand my knowledge base. I maintain a strong work ethic, ensuring that my contribution is stored with the designated Agreements folder, categorized under “Working Agreements – Vanessa.” My work is readily available to the agreements team in the event of an absence or change in assignment. I perform periodic inventory of the files and documents within my folder and personal drive. I also constantly remove outdated materials and folders within the drive 3 P a g e

I also coordinate inter-agency agreements including Training Affiliation Agreements (TAA) and Memorandum of Understanding Agreements (MOU); complete the process of the negotiation and drafting process, perform research, and manage each agreement from initiation through execution and renewal tracking. I also created an Access Database for our 2600 agreements for better tracking and database information reports. Communication and Liaison Support

I proactively communicate information with the internal and external stakeholders. I communicate through emails, phone calls, text messages, Microsoft Teams, and Google Chat. I work well with others, actively engaging with stakeholders. Serves as the primary liaison between executives, faculty, university advisors, internal and external stakes holders; facilitate clear communication, maintain professional relationships, and ensure cross- functional collaboration across department and external agencies with the Federal Government while maintaining a positive demeanor.

• Served as Agreements Administrator to the Dean of Academics, providing high-level administrative and operational support for agreements.

• Coordinated development of master’s-level academic administrative and educational policies in collaboration with the Dean and President’s Office at Uniform Services University.

• Supported preparations for TAA, MOU, MOA, NDA agreements, my requirements, including agreements briefings, financial reports, and requests for information.

• Supported planning and execution of USU faculty workshops and related events.

• Maintained academic site content within USU.

• Participated in meetings, offering expertise and recommendations on academic administration, policy, and program support.

Graduate Medical Education Program Administrator (GS-11) Alexander T. Augusta Military Medical Center (Previously: Fort Belvoir Community Hospital) Defense Health Agency/Directorate of Education Department Fort Belvoir, VA Jul 2018 – Sept 2023 Full-Time (40 hrs./week) Supervisor: Dr. Robert E. Manaker, GME Chief 571-***-**** Organizational Leadership

As the Lead Administrator to the Graduate Medical Education, provides strategic advice and assistance to the managers, selecting officials, senior-level management, applicants, employees, students, preceptors, and other internal/external stake holders. Process Improvement, and Human Capital Management regarding military and civilian personnel on routine to complex issues. Improved workplace climate and promotes positive culture with exemplary internal/external customer service, effective communication, strong interpersonal skills, implementation of weekly and monthly team-building events. Manages calendar, and serves as the Lead GME Administrator.

Advise military/veterans students regarding available active duty and veterans’ educational benefits. Assisting active-duty students with completing necessary forms relating to their 4 P a g e

military benefits. Provide active-duty students with the appropriate resources to ensure student success. Assist veterans and military students with their certification, monitor enrollment changes, and support the Graduate Medical Education for Military and Veterans Services with reporting VA federal requirements. To coordinate outreach efforts to include but not limited to orientation sessions, military/veterans’ activities, programs that support active duty, veteran students, and veterans’ groups and organizations, and plan campus activities to support the Uniform Services University military program. I work and collaborate with other student service offices, central school certifying officials, and Office of Military and Veterans Services personnel to provide a coordinated effort to support veteran/military students with their education.

Manage the on-boarding, off-boarding, and initiation of background investigations and security clearances for Medical Students, Interns, Residents, Fellows, and others. This requires the coordination of complex processes with prospective students. As the Trusted Agent, I work with Personnel Security to collect sensitive information such as personally identifiable information (PII) for Medical Students, Interns, Residents, and Fellows ensuring all information is confidentially managed appropriately. Assist with Defense Travel System Program for military staff. Compiled monthly reports for the GME program. Ensure classes are provided with adequate teaching space and needed technologies for class instruction. Serve as the DOD Trusted Agent Sponsor System (TASS) and submit and process various SAP governance, risk and compliance (GRC) requests, including but not limited to role requests and update user master record requests. Helps with Risk and Compliance solution enables our organizations to manage regulations and compliance and remove any risk in managing organizations' key operations.

Project Management / Process Improvement

As the Lead GME Administrator, I have successfully implemented an interagency agreement between schools and for students that rotate in the workplace at a Military Treatment Facility. One of my strongest attributes is my ability to adapt in an ever-changing work environment. I consistently address any issues brought to my attention and make the necessary accommodations in order to fulfill the vision and mission of the department and facility. I approach all things with the mindset that we are fulfilling an improvement to the Alexander T. Augusta Military Medical Center, Health Professional Trainees (HPT), civilians, volunteer staff, and to the military internal and external stakeholders. I have streamlined and improved the in- process/out- process on a large scale. I have created a presentation to assist civilian trainees on how to schedule and manage appointments through RAPIDS. This presentation has been successful in expediting the process, as trainees no longer expend a day of their rotation traveling to the RAPIDS center and waiting to receive their CAC card in order to obtain computer access for their rotation. Due to the changing times and issues on going in the world due to COVID-19, I have altered my process and always try my best to accommodate to the situation. I have taken a great deal of initiative to help the students with all of their needs with background investigations, paperwork, and I extremely responsive to emails. Working with the Graduate Medical students and outside agencies is a highly collaborative effort that requires constant communication and good relations. I always make it a point to establish good rapport from a professional and personal standpoint with all those that I encounter. As the Agreements Manager, I work independently to draft, evaluate, modify, route correspondences, and make updates to our Agreements with the local and state Universities, also including Prince William County government programs for the LPN program. I use my discretion to determine if further review is needed from the Legal Office. The types of contracts include Training Affiliation Agreements (TAA), and Memorandum of Agreements (MOA). I am very mindful of the timeliness and deadlines, making sure the agreements are executed as agreed upon and I have streamlined the process of all agreements within our department. I have developed, implement, and 5 P a g e

maintain an agreement tracking system that will keep leadership entirely up to date on agreement obligations. I also maintain agreement records, files, databases, and history.

• Provided executive-level administrative support to the Preceptors and Director’s Office, overseeing daily operations within Graduate Medical Education (GME).

• Coordinated the development and implementation of graduate-level academic policies and procedures in collaboration with program directors, faculty, and institutional leadership.

• Assisted with the preparation of accreditation reports, milestone evaluations, and compliance documentation in alignment with ACGME and institutional requirements.

• Managed enterprise-wide academic schedules, including rotations, conferences, and blended learning programs, ensuring adherence to institutional guidelines.

• Supported training input plans, program curriculum design, and scheduling for residents, fellows, and physician assistant students in coordination with faculty and regulatory bodies.

• Tracked and responded to institutional and external reporting requests, providing accurate data and compliance documentation to GME leadership.

• Assisted with planning, scheduling, and execution of faculty development workshops, orientations, and professional development events.

• Maintained academic and training resources within the institutional Learning Management System (LMS) Joint Knowledge Online (JKO)and other approved courseware sources to ensure accuracy and accessibility.

• Participated in meetings, providing input on GME operations, policy, and educational program support.

Human Resource Information System Specialist (GS-09, Target GS-11) Human Resource Business MGMT Division, Veterans Affairs Pittsburgh Healthcare System Pittsburgh, PA Oct 2017 – Jul 2018 Full-Time (40 hrs./week) Supervisor: Joanna Weber 412-***-****

Applied knowledge of various contract types (fixed, cost reimbursement, etc.) and a large number of diverse commodities, services, and organizations to advise and assist program managers on pre- and post- award functions. Utilized strong interpersonal skills to communicate, build collaborate partnerships, facilitate, and provide Human Resource planning support and information through development and submission of supporting documentation (i.e., Statement of Work, Quote, Request for Quotation (RFQ), Requests for Information (RFI), Requests for Proposal (RFP), Performance of Work, Independent Government Cost Estimate, Contracting Officer Representative (COR) Appointment Letter, etc.) up to the point of solicitation. Evaluated requisitions to determine sufficiency of purchase description, statement of work, specifications and drawings to conduct the procurement. Establishing and maintaining positive customer relations and interactions by assessing needs, providing assistance, resolving problems, satisfying expectations, and 6 P a g e

providing quality products and services.

Monitored and managed performance of HR resource systems such as: Human Resource System (HR SMART), RCA Access Database, and the Electronic Official Personnel Folder (eOPF), it is an E-Government initiative developed for all federal agencies by the Office of Personnel Management (OPM) to manage and administer the Official Personnel Folder process and to provide employees access to their individual file through a secure Internet connection. Coding awards, loading the Performance Appraisals to the eOPF system while providing Supervisor’s training on how to complete the yearly evaluations for their employees. Assisted with the development of a comprehensive enterprise-wide automated system to prepare and track actions. Reviewed billing invoices micros purchases on a weekly basis.

Contacted appropriate vendors or companies to resolve problems. Monitored contract performance for progress and/or problem areas and provided recommended courses of actions as necessary. Ensured workload was properly managed to complete assigned work in order to meet deadlines and timeframes.

Served as the Certified Contracting Officer (COR) Representative on a centralized HR team for the HR department. Made purchases up to the micro-purchase threshold of

$10,000 on a weekly basis in accordance with “The Federal Acquisition Certifications for Contracting Officers Technical Representatives.” Also utilized a Purchase Card On-line system for the management, runs reports on a control funds system in VISTA, oversight and reconciliation of Government Purchase Card transactions. Prioritized purchases to ensure that advertisements for government positions were maintained. Always maintained my COR certification, made sure it is up to date and all the trainings that needed to be completed. Reviewed invoices for proper billing of the of payments and either approve or disapprove payment to the Vendor. Monitors progress of the advertisements and the workflow. Obtained COR certification and COR training, designed and implemented process improvement initiatives and projects within the Human Resource Division, and other offices as assigned.

Composes professional, executive-level written correspondence on behalf of the HR Director such as policy letters, memorandums, replies to Congressional inquiries, publications, information papers, PowerPoint briefs, transcriptions, meeting minutes, appointment memos, award citations and justifications. Develops publications, manages HR SharePoint website. Creates ad hoc and recurring reports via Microsoft Office 365 software and automated systems.

Advises and assists employees and managers on effective methods of recruitment and staffing, workforce development, succession planning, retention, recruitment, staffing, training, position management, performance management (DPMAP), compensation, based on interpretation of written policy, guidance or procedures. Promotes compliance to Federal and DA laws/policies and a cohesive workforce. Provides management recommendations on corrective actions for performance and conduct issues. Provides administrative coordination of onboarding of new employees and ensuring that their paperwork is completed. Explains to employees their rights and obligations. 7 P a g e

Program Specialist / VISN 4 Domain Manager (GS-09) Department of Education, Veterans Affairs Pittsburgh Healthcare System Pittsburgh, PA Dec 2015 – Oct 2017 Full-Time (40 hrs./week) Supervisor: Carmella Dearmon 412-***-****

Advisor to the Chief of Staff and the Director’s on the collection, compilation, and tracking of data, education funding/planning, and statistical information in support of the service line programs and information technology. VA Policy, Military, and Civilian personnel recruitment career development on the VA Medical Center level.

Developed and implemented multiple process improvement to teach the Talent Management System Administrators their new administrative roles while serving as the VISN 4 TMS/LMS Domain Manager. Successfully maintained the TMS/LMS Administrators accounts for over 500 VA staff members and 4,000 Pittsburgh VAMC training profiles for the employees. Provides data of the Medical Center with reports of staff members and VISN 4 education reports/delinquent TMS/LMS trainings and make sure all trainings are in compliance of the VAMC. Works collaboratively with leadership, healthcare providers, and staff members to developed training class; VA 101, Just Culture, VA Voices, and Prevention and Management of Disruptive Behavior

(PMDB).

Created and standardized the NEW TMS Standard Operating Procedures (SOP) for the new users and the subject matter expert for the new TMS system. Meet regularly with Supervisors and Program Managers to improve the systems of internal monitoring that identifies organizational issues.

Provided expert technical input for the development of the TMS system within the VA Healthcare System. Updates and reviews the VA directory quarterly with access to accounts creation and termination. Modifies and tracks existing user access. Approved UAR forms, computer access to the TMS database, and menus. Possess extensive knowledge of the role of TMS (Talent Management System) within the structure of VAPHS, National Contractors, and VISN 4 as it applies to employee (including contractors) training and staff development. Technical experience developing a nation-wide TMS management administrator at all Veterans Administration Healthcare System (VAPHS) sites for the national VA contractors. Provides trainings to the facility TMS Administrators on policies and new processes related to the Federal Government trainings. Tracks deactivation in TMS of Script-Pro and WWTS contractors. Responsible for providing logistical, technical, and administrative support training modules for the VISN 4 and Pittsburgh Medical Center staff members such as tracking, training, and crediting trainings. Possess effective oral and written communications skills in order to communicate with medical center staff, members of the public and representatives from other federal agencies.

• Provided technical support to federal employees and contractors for Talent Management System

(TMS)/Learning Management System (LMS) access, course enrollment, password resets, and troubleshooting, and other responsibilities as needed.

• Created, modified, and maintained user accounts, profiles, and access permissions to multiple department administrators in the VA’s enterprise-wide TMS/LMS for over 4,000 staff and over 500 TMS/LMS administrative privileges to ensuring compliance with organizational training requirements.

• Enrolled new employees into the onboarding coursework, generated temporary logins, and tracked completions—mirroring processes for TMS/LMS course site enrollment. 8 P a g e

• Delivered bulk data uploads, compliance reports, and training statistics to leadership, similar to grade upload services and progress tracking in CDET systems.

• Drafted and standardized Standard Operating Procedures (SOPs) for TMS/LMS administrators, providing policy clarification and user guidance comparable to responding to staff/Leadership policy queries.

• Served as first-line contact for TMS/LMS troubleshooting, resolving login errors, system access issues, and training discrepancies.

• Collaborated with program managers, supervisors, and leadership to identify TMS/LMS system gaps, improve internal monitoring, and strengthen training compliance across VISN 4 and national VA contractors.

• Conducted trainings and orientations for TMS/LMS administrators and staff, explaining new federal training requirements, processes, and system updates—demonstrating strong customer service and communication skills.

• Supported testing and implementation of new courseware in the TMS/LMS, providing technical feedback and process improvements in line with the courseware.

• Coordinated with Human Resources, Payroll, and program offices to ensure accurate recordkeeping, training credit, and compliance with VA, DoD, and federal policy. Lead Administrative Program Assistant (GS-07)

Department of the Pharmacy, Veterans Affairs Pittsburgh Healthcare System Pittsburgh, PA Oct 2007 – Dec 2015 Full-Time (40 hrs./week) Supervisor: Lauren Carradine 412-***-****

Provided administrative, technical, and logistical support for the Pharmacy Service, supporting over 140 federal employees and 1,500+ national contractors. Served as primary timekeeper and Concur Travel administrator, ensuring compliance with VA regulations, developing policies, and advising staff on time and leave requirements. Managed the Talent Management System (TMS)and Learning MGMT. System (LMS) for staff and national contractors, creating training modules, tracking compliance, and maintaining records to support professional development.

Improved workflow and organizational effectiveness by developing databases, spreadsheets, and reports that enhanced decision-making and accountability. Acted as secretary to the VISN 4 Pharmacy Board, preparing meeting minutes, coordinating conferences/trainings, and supporting the Pharmacy Director and leadership team. Served as liaison with Payroll, HR, and external agencies to streamline personnel, travel, training, and records management functions.

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Coordinated interdepartmental communications, maintained records work orders for the department up to 30 per day, and inventory management systems, and ensured accurate tracking of pharmacy correspondences, equipment, and sensitive property.

• Provided tier I technical support to federal employees and contractors for Talent Management System (TMS)/Learning Management System (LMS) access, course enrollment, password resets, and troubleshooting, directly aligning with the help desk responsibilities.

• Enrolled employees and contractors into required coursework, generated temporary logins, and tracked completions—mirroring processes for TMS/LMS course site enrollment.

•Served as first-line contact for TMS/LMS troubleshooting, resolving login errors, system access issues, and training discrepancies before escalation— ticket submission to the Domain Manager.

•Supported daily operations of the Pharmacy Department by coordinating staff schedules, tracking assignments, and assisting supervisors with evaluating work performance. Handled employee onboarding, HIPPPA training, and documentation for performance evaluations and disciplinary actions. Maintained and organized frequently, professional communication within the hospital and outside the hospital. Includes placing work orders to facilitate department work for the maintenance department.

• Provided high-level administrative support to the Pharmacy Director, overseeing daily operations and ensuring smooth coordination within the department.

• Supervised and delegated tasks to administrative staff, reviewed payroll and financial reconciliation submissions for accuracy, and promoted staff professional growth and development.

• Managed the bi-weekly payroll process, maintained unit inventory, and processed supply orders to support uninterrupted maintenance operations.

• Coordinated employee recruitment, onboarding, and evaluation processes, including preparing documentation, scheduling interviews, and maintaining personnel records.

• Drafted, proofread, and reviewed correspondence, reports, and official documents to ensure accuracy, professionalism, and compliance with county standards.

• Generated and tracked work requests by creating a spreadsheet to ensure timely follow-up and completion of pharmacy building and maintenance tasks.

• Documented and facilitated staff training sessions and provided administrative support to division leaders to advance department goals and service efficiency. 10 P a g e

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Education

• Administration of Justice Program – Northern Virginia Community College, Annandale, VA

• Security Apprentice Course – United States Air Force, Lackland AFB, TX

• Algebra (3 credits) – Butler Community College, Pittsburgh, PA.

• Computer Information Technology (3 credits) – Community College of Allegheny County, North Campus, Pittsburgh, PA.

Military Service

• United States Air Force Reserve – Honorable Discharge June 2006 Served as a Security Forces Administrative Support Specialist, managing personnel records and communication tasks.

Volunteer Experience

• Volunteer – Department of Interior, U.S. Fish and Wildlife Service, Occoquan Bay National Wildlife Refuge 2019 – Present

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