Pharmacy Technician with Customer Care Expertise
Resume:
OTILIA CROW
Pharmacy Technician
*** ******* *** ******, ***** 78119
******.****.****@*****.***
OBJECTIVE
I am able to help customers in a pharmacy with questions and concerns along with also being able to help the Pharmacist by putting prescriptions together for patients under the Pharmacists supervision.
EDUCATION —
EXPERIENCE
Karnes City High School, 2006
High School Diploma
Texas State Board of Pharmacy Certificate, 2015
Coastal Bend College
2024
June 2005-2008
Waitress • Polaks Sawsage Farm
2008-2009
Cashier • Walmart
August 2011-September 2019
Pharmacy Technician • Pharmacy • H-E-B
While working with H-E-B I was able to experience working in almost every department. Including Administration that could have led me to a management position. The VP of the Company told me that I had potential. I was in the pharmacy department the longest.
KEY SKILLS —
COMMUNICATION
People skills
Communications skills
Telephone skills
Computer skills
When talking with customers, I have a way of communicating with them that makes them feel at ease. I can diffuse almost any problem, and if I can’t I try to get them to the person that can. But I remain involved so that they know that I consider their problem important to me. Since leaving my last job, due to family issues, I have had so many of my former customers asking me to come back.
LEADERSHIP
In my last job, my manager had me train all our new hires into our department. We didn’t have a role at the time as a Lead Technician, but it would have fit what I was doing perfectly. I helped my manager with anything and everything that she needed that went above my regular duties. Anytime someone had a question, they typically came to me before going to my manager.
REFERENCES
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