Delivery Operations & Customer Service Professional

RICHARD STOKES

Chicago, IL ***** 312-***-**** ***********@*****.***

Delivery Operations Customer Service Retail & Food Service Management PROFESSIONAL SUMMARY

Reliable postal and operations professional with experience in mail delivery, mail processing, route navigation, customer service, inventory control, cash handling, and team leadership. Background includes USPS City Carrier Assistant and PSE Mail Processing Clerk roles, plus progressive retail, convenience store, and food service management experience. Known for strong work ethic, attention to detail, physical stamina, and ability to perform in fast-paced environments while maintaining professional customer service.

CORE SKILLS

Mail sorting & package delivery Route navigation Customer service Time management Inventory control Cash handling Team leadership Staff training Scheduling P&L awareness Food safety Problem solving Data entry Microsoft Word & Excel Microsoft Outlook Conflict resolution PROFESSIONAL EXPERIENCE

City Carrier Assistant (CCA) United States Postal Service (USPS) Chicago, IL 04/2026-Present

Deliver mail and packages accurately and on time while following postal procedures and safety expectations.

Navigate assigned routes, adapt to changing routes, and work effectively in all weather conditions.

Sort, organize, and prepare mail for efficient delivery while maintaining attention to detail.

Provide courteous customer service and represent USPS professionally in the community. PSE Mail Processing Clerk United States Postal Service (USPS) Carol Stream, IL

09/2025-04/2026

Processed and sorted mail manually and with equipment in a high-volume postal environment.

Maintained productivity and accuracy while lifting, moving, and staging mail and packages.

Supported daily operational needs and followed established safety and handling procedures. Center Store Shift Leader Casey's Gas Station Lombard, IL 03/2025-09/2025

Provided customer service, resolved concerns, and helped maintain smooth daily store operations.

Completed assigned management tasks including product ordering, stocking, and shift support.

Built rapport with customers through active listening and professional communication. Assistant Manager QuikTrip Gas & Food Bellwood, IL 10/2024-03/2025

Assisted with daily operations, inventory checks, customer service, and workflow coordination.

Handled customer concerns promptly and supported store standards for cleanliness and safety.

Assumed management duties when needed and helped maintain accurate stock levels. Credit Manager Rent-A-Center Chicago, IL 08/2023-10/2024

Reviewed customer accounts, evaluated credit information, and supported responsible financing decisions.

Offered payment solutions while balancing customer service with risk management and company policy.

Maintained account follow-up, documentation, and professional communication with customers. Brand Ambassador Paradies Lagardere Chicago, IL 04/2023-08/2023

Educated customers on products through demonstrations and direct customer engagement.

Reported customer feedback and performance metrics to support sales and service goals. Store Leader Trainee Speedway LLC Chicago, IL 11/2022-04/2023

Supported store operations, merchandising, promotions, inventory control, and cash handling.

Maintained customer service, store safety, and audit-ready operating standards. Assistant General Manager Faber Coe & Gregg Chicago, IL 03/2022-12/2022

Managed daily operations across multiple units and supported staff performance and service standards.

Assisted with recruiting, hiring, training, expense control, and revenue-focused operations. Store Manager Dollar Tree Chicago, IL 07/2021-03/2022

Oversaw employee development, scheduling, safety compliance, and customer service standards.

Monitored sales goals and supported store performance through organized daily operations. Store Manager Dollar General Chicago, IL 07/2019-02/2020

Managed staff training, hiring, mentoring, scheduling, cash deposits, and sales tracking.

Maintained store operations and supported achievement of corporate objectives. General Manager Thorntons Villa Park, IL 07/2016-05/2019

Led store operations, team mentoring, employee engagement, merchandising, and promotional execution.

Worked with support teams to resolve product, service, and accounting discrepancies. EDUCATION

Business Administration Coursework Northwestern Business College Aug 1997 - May 1998 Business Administration Coursework Triton College CERTIFICATIONS & LICENSES

Driver's License Food Safety Manager Certification ServSafe Safe Quality Food Certification Bookkeeping BLS Certification

ADDITIONAL INFORMATION

Authorized to work in the United States for any employer. Willing to relocate to Addison, Oak Brook, Berwyn, or Cicero, IL.

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