salesforce developer/Admin
Resume:
ANIL KUMAR KOLLI
Salesforce Developer & Administrator (Sales Cloud Service Cloud LWC Apex)
Cincinnati OH +1-714-***-**** **************@*****.*** Linkedin
PROFESSIONAL SUMMARY
Salesforce Engineer and Developer with 9+ years of experience designing, developing, and implementing enterprise Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Analytics Cloudenvironments. Strong expertise in Apex, Visualforce, Lightning Web Components (LWC), Lightning Aura Components, SOQL, SOSL, REST APIs, SOAP APIs, Salesforce Security Model, Salesforce Data Model, and Enterprise Integrations.
Experienced in collaborating with Solution Architects, Business Analysts, Business Process Owners, and Technical Leaders to design scalable Salesforce solutions aligned with business objectives. Proven success delivering CTI Integrations, Knowledge Management, Self-Service Portals, Email Automation, Release Management, CI/CD Deployments, Platform Governance, and Enterprise Integrations.
Hands-on experience in Salesforce Platform Architecture, custom application development, automation using Flows, system integration, testing, deployment, and production support within Agile environments. Salesforce certified professional with expertise in Configuration over Customization, solution design, and Salesforce best practices.
CORE SKILLS
Salesforce Administration: Salesforce Configuration, Objects & Fields, Validation Rules, Flows, Approval Processes, Profiles, Permission Sets, Sharing Rules, User Management
OmniStudio: FlexCards, OmniScripts, DataRaptors, Integration Procedures, OmniStudio Designer
Salesforce Architecture & Governance: Platform Architecture, Multi Org Governance, Release Management, Change Management, Data Governance
DevOps & Deployment: Copado, Salesforce DevOps Center, CI/CD Pipelines, Git, TeamCity, Change Sets
Integrations: REST APIs, SOAP APIs, MuleSoft, OAuth, Middleware Integrations, Data Loader, Workbench
Salesforce Products: Sales Cloud, Service Cloud, Experience Cloud, Lightning Experience, OmniStudio (Exposure), Government Cloud Concepts
Development: Apex, Lightning Web Components (LWC), SOQL, Asynchronous Apex
Methodologies: Agile, Scrum, Sprint Planning, UAT Coordination, Stakeholder Collaboration
PROFESSIONAL EXPERIENCE
University of Cincinnati – Cincinnati, OH
Senior Salesforce Developer & Administrator Sep 2023 – Present
Administer and support a Salesforce environment with 500+ users, ensuring platform stability, security governance, and compliance with enterprise standards.
Configure profiles, permission sets, sharing rules, and role hierarchies to enforce secure and scalable access models.
Implement Salesforce configuration changes including Flows, validation rules, custom objects, and automation aligned with business requirements.
Support release management and CI/CD pipelines using Copado and Salesforce DevOps Center, ensuring controlled deployments across environments.
Designed and configured OmniScripts to streamline business process automation and user interactions.
Mentored junior Salesforce developers and administrators on development standards, platform best practices, and deployment processes.
Developed and maintained integrations utilizing Salesforce REST API, SOAP API, Bulk API, and Metadata API.
Collaborated with Oracle and external system teams to support data synchronization and enterprise integration initiatives.
Developed DataRaptors and Integration Procedures to aggregate, transform, and retrieve data from Salesforce and external systems.
Configured FlexCards to provide dynamic user experiences and real-time business insights.
Collaborated with solution architects to implement OmniStudio-based digital intake and case management solutions.
Designed Salesforce Flow automation for application intake, eligibility validation, and approval workflows, supporting higher education administrative processes like public-sector case management.
Collaborate with Solution Architects to design scalable Salesforce Platform solutions aligned with enterprise architecture standards and business objectives.
Serve as a Salesforce Platform SME, providing technical recommendations and best-practice guidance to business and technical stakeholders.
Conduct technical design reviews and code reviews to ensure compliance with Salesforce Development Standards, platform governance, and security requirements.
Participate in Release Planning, deployment validation, and production readiness activities across Development, QA, UAT, and Production environments.
Support System Integration Testing (SIT) and User Acceptance Testing (UAT) activities to ensure successful delivery of Salesforce enhancements and integrations.
Built case management style workflows to track student requests, document approvals, and compliance processes aligned with public-sector service models.
Configured custom objects, record types, and automated Flows to manage grant-style submissions, document verification, and status tracking.
Developed reports and dashboards to track service requests, approval timelines, and compliance metrics, improving operational transparency.
Participate in Agile sprint planning, backlog grooming, and change management processes to ensure proper governance of platform updates.
Develop Apex REST integrations to process OCR-generated JSON data for automated student record validation.
Implement Batch Apex and Queueable jobs to handle high-volume submissions while maintaining governor limit compliance.
Collaborate with cross-functional teams to ensure platform governance, documentation, and deployment of best practices.
Develop reports and dashboards to provide leadership visibility into operational and compliance metrics.
USAA – San Antonio, TX
Senior Salesforce Developer & Administrator Sep 2020 – Aug 2023
Supported enterprise Salesforce environments during the migration from Siebel CRM to Salesforce.
Administered and optimized Service Cloud Console, improving case handling and agent productivity.
Implemented declarative automation using Salesforce Flows, approvals, and validation rules.
Managed CI/CD deployments using Copado, promoting metadata changes across Dev, QA, UAT, and Production environments while ensuring controlled release governance.
Implemented Copado pipelines, user stories, and automated deployment validations to streamline release management and reduce manual deployment errors.
Designed Service Cloud solutions supporting customer service operations, Knowledge Management, and end-to-end case lifecycle management.
Implemented Email-to-Case capabilities and customer service automation to improve service delivery efficiency and reduce case resolution times.
Participated in enterprise solution design sessions with architects and business stakeholders to define scalable Salesforce Solutions and implementation strategies.
Performed impact analysis, technical estimations, and solution assessments for platform enhancements, integrations, and system upgrades.
Developed and supported enterprise integrations using Salesforce REST API, SOAP API, Bulk API, and MuleSoft middleware.
Conducted impact assessments, gap analysis, and dependency reviews for large-scale Salesforce initiatives.
Supported testing strategy development including system integration testing, regression testing, and user acceptance testing.
Designed and maintained Salesforce Flows for case routing, approval of workflows, and customer service automation, improving agent productivity, and reducing manual tasks.
Collaborated with DevOps and release teams to enforce change management processes and version control using Git integrated with Copado.
Configured security models, permission sets, and sharing rules ensuring compliance with enterprise governance standards.
Supported enterprise Salesforce environments during the large-scale migration from Siebel CRM to Salesforce Service Cloud.
Designed and implemented role-based access models and governance policies across multiple Salesforce environments.
Implemented Salesforce Flows, approval processes, and validation rules to automate complex business workflows.
Supported Copado-based CI/CD deployments, ensuring controlled release processes across development, QA, and production environments.
Built and maintained REST and SOAP integrations using MuleSoft, enabling seamless communication between Salesforce and external systems.
Collaborated with architecture teams to ensure Salesforce platform scalability, governance standards, and security compliance.
Developed operational dashboards and reports supporting executive and operational decision-making.
Univision – New Jersey
Salesforce Developer & Administrator Feb 2020 – Aug 2020
Administered Sales Cloud environment, supporting lead management, opportunity tracking, and sales operations.
Configured profiles, permission sets, sharing rules, and record types to ensure secure access control.
Implemented Salesforce Flows to automate lead assignments, opportunity updates, and notification processes across sales teams.
Designed screen flows and record-triggered flows to simplify sales data entry and reduce manual administrative tasks.
Developed custom Apex Classes and Apex Triggers to automate sales and operational business processes.
Created Lightning Components and Visualforce Enhancements to improve sales user productivity and user experience.
Developed optimized SOQL and SOSL queries supporting custom reporting, dashboards, and application functionality.
Supported application quality initiatives through Unit Testing, System Integration Testing (SIT), and end-user validation activities.
Configured automated approval processes and escalation workflows improving operational efficiency.
Built reports and dashboards to monitor lead conversion metrics and pipeline performance.
Performed data migration and bulk operations using Data Loader and Workbench.
Created reports and dashboards providing sales pipeline insights and performance tracking.
Integrated Salesforce with external Java applications using Apex REST APIs.
USAA – San Antonio, TX
Senior Salesforce Administrator Sep 2019 – Jan 2020
Led Salesforce Classic to Lightning migration, redesigning pages and refactoring legacy components.
Configured approval processes, Web-to-Case, and Web-to-Lead functionality.
Integrated DocuSign and Drawloop to automate document generation and e-signature workflows.
Developed custom Visualforce pages and Apex controllers to support reporting and PDF generation.
Designed Service Cloud solutions supporting customer service operations, Knowledge Management, and end-to-end case lifecycle management.
Implemented Email-to-Case capabilities and customer service automation to improve service delivery efficiency and reduce case resolution times.
Participated in enterprise solution design sessions with architects and business stakeholders to define scalable Salesforce Solutions and implementation strategies.
Performed impact analysis, technical estimations, and solution assessments for platform enhancements, integrations, and system upgrades.
Optimized SOQL and Apex logic to comply with governor limits.
Cox Automotive, – Austin, TX
Sr. Salesforce Developer/Admin Jan 2018 – Aug-2019
Designed and developed Salesforce solutions using Apex, Visualforce, Lightning Components, and declarative platform capabilities.
Implemented Sales Cloud and Service Cloud solutions supporting lead management, customer onboarding, and case management processes.
Developed custom Apex Classes, Triggers, Batch Apex, and asynchronous processing solutions to support complex business requirements.
Built REST APIs and SOAP APIs integrations between Salesforce and enterprise applications.
Implemented CTI Integration solutions enabling seamless customer interaction tracking and call center operations.
Developed Experience Cloud Self-Service Portals to improve customer engagement and support accessibility.
Configured Salesforce Knowledge Management solutions to enhance support operations and case resolution efficiency.
Created custom reports and dashboards providing operational and executive visibility into business performance metrics.
Collaborated with business stakeholders and technical teams to gather requirements and deliver scalable Salesforce solutions.
Performed Unit Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT) for Salesforce enhancements.
Managed source code using Git and supported deployment activities across multiple Salesforce environments.
Exxon Mobile - Houston, TX
Salesforce Developer/Admin July 2016 – Dec 2017
Developed Salesforce applications using Apex, Visualforce, SOQL, SOSL, and declarative platform capabilities.
Customized Sales Cloud functionality supporting account management, opportunity tracking, and customer engagement initiatives.
Developed custom objects, workflows, validation rules, approval processes, and business automation solutions.
Created Apex Triggers and custom classes to automate business processes and improve operational efficiency.
Integrated Salesforce with enterprise systems using REST APIs, SOAP Web Services, XML, and middleware technologies.
Designed and implemented Salesforce Security Model solutions using profiles, permission sets, role hierarchies, and sharing rules.
Supported data migration and ETL activities utilizing Data Loader and Salesforce data management tools.
Created reports and dashboards supporting operational monitoring and executive reporting requirements.
Collaborated with Solution Architects and business stakeholders to design scalable Salesforce solutions aligned with organizational goals.
Participated in Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployment activities.
Utilized Git for version control and followed Agile/Scrum development methodologies.
EDUCATION
Master of Science – Computer Science Silicon Valley University
Bachelor of Technology – Computer Science & Engineering Jawaharlal Nehru Technological University, Hyderabad
CERTIFICATIONS
Salesforce Administrator,
Salesforce Advanced Administrator,
Salesforce Platform Developer I,
Salesforce Platform App Builder.
Copado Fundamentals 1.
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