Cash Application Analyst / AR Specialist with 10+ years
Resume:
Roberta Massuda
Ocean View, NJ
**************@*****.***
www.linkedin.com/in/roberta-massuda-08564892
Cash Application Analyst/AR Specialist including Medical Billing with 10+ years experience. Skills
include prioritizing daily tasks in order to meet deadlines, being able to multitask to make sure each task
is being worked, able to meet established quality/quantity goals, and am able to work within established
procedures with a moderate degree of supervision.
Education
Thomas Edison State College, Bachelor’s Degree in Liberal Arts, 2012
Professional Experience
Independence Blue Cross Blue Shield, Philadelphia, PA (remote)
Innova Solutions, Contractor Supporting the Cash Application Team
Cash Application Analyst, October 2023 to November 2024
Intepros Consulting, Contractor Supporting the Cash Application Team
Cash Application Analyst, December 2024 to present
● Correctly identifies premium and non-premium payments
● Research and applies unapplied payments for non cust ids, pending post and credit cards,
payments are applied in Peoplesoft and ORMB (average 25 per day)
● Logs items for Unpost/Repost, using ONE HUB (avg 30 per day)
● Keys non premium checks in CMS (Highview) and SDS (CFMS) (avg 50 per day)
● Review and ties out non premium items batches
● Non Premium wires (including VA wires) - includes pulling the wires from daily reports and
applying wires to correct accounts
● Prepares return item letters
● Processes Self-Funded wires, identify log and apply in IBC PSAR (NextGen) and Peoplesoft
(EnGen)
● Perform unpost repost processing from information provided on the logged unpost repost requests
● Daily reporting of all queues for non-premium checks, unpost repost requests —every 2 hours
● Lockbox Decisioning—bank items to be identified and allocated to correct accounts
● Additional tasks include pulling various reports and sending email to the team daily
● Trained team members on assigned tasks per monthly training schedule
● Maintained “top performer” on tasks that were production tracked.
The Gastroenterology Group, Medford, NJ
Billing/AR, May 2021 to Oct. 2023
● Managed EFT payments
● Oversaw billing agency and worked with them on timely filing, AR follow up, coding
● Posted patient payments and insurance payments
● Patient collections
● Tracked/Posted credits
● Kept log of denied claims
● Handles aged items by researching the reason for the aging and resolving in a timely manner
● Worked with insurance companies and billing agency on denied claims resolution
● Ran weekly/monthly AR reports
● Updated patient recalls
● Set up and monitored patient payment arrangements
● Reconciled office day sheets
● Scanned all pertinent billing documents to the server
The Gastroenterology Group (NJ office closed), Medford, NJ
Office Manager, Sept. 2019 to Dec. 2020
● Managed and scheduled staff of up to 8 employees
● Distributed documents from fax server
● Prepared daily charts for physicians
● Pre-authorized medications and radiology procedures
● Interviewed and hired; prepared quarterly reviews
● Prepared quarterly reviews
● Trained and developed new employees (7 employees)
● Scheduled hospital procedures
● Medical Records
The Gastroenterology Group (NJ office closed), Medford, NJ
Medical Secretary, April 2018 to Sept. 2019
● Patient check-in and check-out
● Updated demographics
● Verified insurance
● Scheduled appointments and procedures
● Trained new employees for front desk tasks (4 employees)
Home Health Aide, self-employed
June 2014 to April 2018
● One on one, in-home daily care of elderly patients
● Administration of medications
● Assisted with meals and activities
● Weekly reports to caregivers
Virtua Mt. Laurel Family Physicians
Medical Biller, Nov. 2005 to June 2014
Innova Contractor Supporting the Cash Application Team
Cash Application Analyst, October 2023 to November 2024
● Managed and posted patient payments in coordination with insurance companies
● Created claims daily, checking coding and submitting electronically
● Performed reconciliation and verification of insurance claims
● Processed monthly statements and management reports
● Resolved billing and insurance disputes
● Researched and resolved incorrect payments, EOB rejections and other account issues
● Verified demographic and insurance information
● Accounts receivable collections via aging reports
Areas of Expertise
Computer proficient: EClinical Works. ChiroTouch, LibTax, EPIC, Navinet, Microsoft Office, Citrix
Workspace, EnGen, PeopleSoft, ORMB, Highview, HIBS, Highmark, Insinq, One Hub, NextGen, Excel,
CFMS, SDS, Advantasure
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