Customer Support & Fraud Resolution Specialist

EMARIE

RAINES

CONTACT

SUMMARY

©} 405-***-****

@] ***********@*****.***

* *** *** ** ******, Ok, 73071

EDUCATION

Epic Charter Schools

High School Diploma, May 2025

CORE

QULIFICATIONS

‘Remote Customer Support

# Call Center Operations

* Customer Relationship Management

# Account Research & Resolution

+ Fraud Support & Dispute Processing

* Conflict Resolution

* Active Listening

+ Data Entry & Documentation

© Multitasking

Time Management

+ Problem Solving

* Microsoft Office Suite

+ Professional Written Communication

= Team Collaboration

TECHNICAL

SKILLS

‘Microsoft Word

Microsoft Outlook

Google Workspace

Data Entry

Mult-Screen Navigation

Call Center Software

Customer Account Management Systems

Customer-focused professional with experience in call center operations, fraud

support, behavioral health services, education, and hospitality. Skilled in handling high-

volume customer interactions, resolving complex issues, multitasking across multiple

systems, and delivering exceptional service in fast-paced environments. Recognized for

strong communication skills, attention to detail, and the ability to build positive

customer relationships while maintaining productivity and accuracy.

EXPERIENCE

Fraud Agent

‘Advanced Call Center Technologies (ACT) Norman, OK Present

Manage a high volume of inbound customer calls regarding account concerns, fraud claims, and transaction disputes.

* Research account activity using multiple systems while maintaining accuracy and efficiency.

*# Assist customers with account resolutions, dispute filing, and fraud:-related inquiries.

* Provide clear explanations of account information and next steps while maintaining a professional customer experience.

* Consistently demonstrate strong attention to detail, communication, and problem-solving skills,

Behavioral Tect

Behavioral Innovations Midwest City, OK

* Built positive relationships with clients and families through effective communication and support.

+ Maintained accurate documentation and records.

* Collaborated with team members to meet client goals and ensure quality service.

Teacher

KinderCare Norman, OK

‘+ Communicated effectively with parents, children, and staff to support educational and developmental goals.

+ Managed multiple responsibilities while maintaining a safe and engaging learning environment.

* Demonstrated patience, organization, and strong interpersonal skills.

Carhop

Sonic Drive-In Midwest City, OK

* Delivered excellent customer service in a fast-paced environment,

+ Resolved customer concerns professionally and efficiently.

+ Processed orders accurately while meeting productivity expectations.

ADDITIONAL STRENGTHS

Strong work ethic and reliability

Fast learner

e Excellent verbal and written communication

e Ability to work independently

e Adaptable to changing priorities

e Detail-oriented and organized

Contact this candidate