Leadership, Operations, and Customer Solutions Executive

Robert Ruthven

Valrico, FL ***** +1-313-***-**** ********@*****.***

Professional Summary

Extensive managerial and leadership experience. Almost 25 years' experience in honing leadership, managerial, and customer service skills. Worked in fast paced environments in producing high end tile work and constructing orthodontic appliances in a timely manner. Worked under pressure in the construction and orthodontic fields. Extensive background in shipping/receiving products from/to various recipients. Responsibilities required strong communication skills with customers/clients and co-workers, organizational skills, attention to detail and time management. Sales experience in a goal oriented company. Certified Home Inspector.

Work Experience

Retirement Specialist

ASB Financial Tampa, FL

February 2026 to Present

• Prospecting (cold calling, seminars, table tops, etc)

• Educating clients about their Medicare benefits

• Life insurance sales

• Helping clients transfer money into annuities

Account Manager

Priano Group Tampa, FL

August 2025 to December 2025

• Manage builder accounts

• Design consultations

• Customer service

• Phone sales, design sales, appointment sales, etc

• Communication with vendors to source products

Assistant Manager

The Tile Shop Brandon, FL

August 2020 to August 2025

• Customer service

• Everyday operations

• Sales (phone, face-to-face, virtual, email, internet)

• Design Consultation

• Special Orders

• Building relationships with pros (Contractors, Installers, Builders, etc.) Self Employed

Self Employed

September 2018 to August 2020

• Tile Installer

• Communicate with homeowners

• Specialize in mosaics, backsplashes, repairs, outdoor bars, etc.

• Customer service (oral, written, scheduling, supply ordering) Lab Manager

Michigan Orthodontic Appliances

March 2011 to June 2018

• Ran lab/office operations, such as constructing orthodontic appliances

• Orchestrated orders with orthodontists and office personnel

• Supplies inventory and ordering

• Completed weekly reports of outstanding doctor payments

• Billing of all accounts

• Communicated efficiently with co-workers, vendors and clients

• Customer service (via phone and in-person)

• Product shipping/receiving

• Building relationships with doctors

Crew Manager

The X-Tiles

April 2002 to December 2010

• Lead a small crew in completing tile installation jobs in a timely manner

• Communicated with homeowners, co-workers and business owners to ensure the jobs were done to the best of my abilities

• Extensive experience in mosaic and other specialty tiles

• Specialized in caulking and tile repairs.

• Took inventory of all supplies and equipment

Education

Business Administration (Bachelor's)

Baker College Flint, MI

September 2016 to May 2019

Bachelor's degree

Upper secondary education

management, finance and basic coursework (Some College) Wayne State University Detroit, MI

Skills

Face-to-face communication Inventory control Teamwork Design center experience Managing customer accounts Client relationship management Customer acquisition Remodeling & fixture sales Customer site (as sales environment) Consultative selling Cash handling Sales lead qualification Ladder use Pallet jack Basic math Productivity software Leadership Lead generation Sales contract management Direct sales Forklift Customer relationship building Renovation Microsoft Word Clear language communication Client base expansion experience Construction management Employee retention Heavy lifting Phone communication Laboratory experience Customer service Deal closing Attention to detail Tile Laying In-home experience Company vehicle operation Data entry Unloading Sales Customer communication Quota achievement (success metric) Construction sales B2B sales Conflict management Construction site experience Account management Communication skills Interpersonal skills Needs-based selling Residential building projects Individual consumer customer service High-end sales Retail sales Client interaction via phone calls Sales account planning Customer retention Sales administration CRM software Picking & packing Inside sales Laboratory Management Order fulfillment Supervising experience Time management Residential construction Client relationship development Prospecting Presentation software B2B Phone etiquette Customer relationship management (CRM) integration Relationship management Problem solving Microsoft Office Greeting customers Relationship building Microsoft PowerPoint Hand tools Meeting or exceeding sales goals QuickBooks Achieving sales targets Cold calling Caulking Appointment scheduling Microsoft Outlook Computer literacy Computer skills Showroom experience Value- based selling Objection handling (sales technique) Flooring installation Organizational skills Sales negotiation Management Pricing Demolition Sales volume growth Microsoft Excel Packing Remodeling Writing skills B2C Phone call management Closing sales Construction Computer operation Administrative experience Promoting products CRM system proficiency Interpersonal communication Product presentation Driving Client communication Handling customer inquiries Removing debris Stock organizing Receiving shipments Project management Negotiation Training & development Multitasking

Languages

English

Certifications and Licenses

Real Estate Inspection Certification

October 2021 to Present

Driver's License

Life & Health Insurance License

Additional Information

Key Skills

Project Management

Knowledge of Quickbooks

Effective communicator

Attention to detail

Perfectionist

Strong work ethic

Communication

• Excellent oral and written communication skills across various employment backgrounds (Construction, Orthodontics, Sales, etc.)

• Performs well in various types of group and independent settings Leadership

Microsoft Office

Problem Solving

Leadership

• Leadership training in multiple employment positions

• Event coordinator for Sigma Pi Fraternity at Wayne State University

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