Logistics & Customer Service Specialist with Airlines Experience
Resume:
Loretta Lujan
Bowling Green, KY 42104
Mobile 502-***-****
Work Experience
JetBlue Airlines Feb 2024 - Present
Inflight Crew Member Per Flight Hour: $ 26.87
Orlando, FL Inflight Supervisor: Clarissa Cameron
Profession Performance
Explain all safety equipment by using SAFETY, Seats, seatbelts, and smoking, Air and heat options, Fire Extinguisher, Exits, Emergencies, and Equipment, Traffic and answering questions. Provide excellent hospitality and customer service to passengers. Greet passengers, monitor carry-on baggage, and direct passengers to assigned seats. Assist passengers in stowing carry-on baggage weighing up to and including 50 pounds.
Attend to individuals needing special assistance (such as unaccompanied minors, individuals with a disability, and the elderly) throughout aircraft operations. Respond to onboard medical situations. Work Experience
FLSmidth Jun 2021- Mar 2023
Logistic Specialist $48,500
5505 Gillette Rd Supervisor Karie
Tucson, AZ 520-***-****
Profession Performance
Oversaw the planning, implementation, and controlling of the entire product life cycle, from raw materials acquisition to final delivery to the customer. Managed and schedule the timely and cost-effective movement of goods, including coordinating with carriers, managing transport routes, and tracking warehouse shipments.
Monitored inventory levels, conduct regular audits, and ensure the accuracy of records to prevent stockouts and overstocking. Developed and maintained strong relationships with transportation providers and suppliers, negotiate contracts, and resolve issues related to services. Analyzed supply chain performance metrics, identify areas for improvement, and implement strategies to increase efficiency and reduce costs. Ensured all domestic logistics operations, including transportation and warehousing, comply with relevant regulations, safety standards, and company policies. Utilized and managed logistics software, transportation management systems (TMS), and other tools to optimize operations and provide real-time updates. Liaise with internal teams (sales, operations) and external stakeholders (suppliers, customers) to provide updates on shipment status and report on supply chain performance. Proactively resolved transportation and logistics-related issues to ensure smooth operations and prevent delays or disruptions. Work Experience
State of Arizona Aug 2020 - Jan 2021
DES/DERS PSEII Salary: $30,000
3000 W. Valencia Supervisor: Anna Flores
Tucson, AZ 520-***-****
Profession Performance
Provided excellent customer service
Up to date of all current with laws and regulations. Researched, analyzed, and reviewed policies and laws relevant to my cases load. Reviewed documents and paperwork, as well as over the phone meeting with individuals or organizations to gather relevant information. Determined whether evidence is sufficient to approve unemployment benefits
Analyze and Identified Facts, Identified and Reviewed Issues with Unemployment Claims.Emergencies, and Equipment, Traffic and answering questions. Provide excellent hospitality and customer service to passengers.
Greeted passengers, monitor carry-on baggage, and direct passengers to assigned seats. Assist passengers in stowing carry-on baggage weighing up to and including 50 pounds. Attend to individuals needing special assistance (such as unaccompanied minors, individuals with a disability, and the elderly) throughout aircraft operations. Respond to onboard medical situations. Work Experience
State of Arizona Aug 2020 - Jan 2021
DES/DERS PSEII Salary: $30,000
3000 W. Valencia Supervisor: Anna Flores
Tucson, AZ 520-***-****
Profession Performance
Provided excellent customer service
Up to date of all current with laws and regulations. Researched, analyzed, and reviewed policies and laws relevant to my cases load.
Reviewed documents and paperwork, as well as over the phone meeting with individuals or organizations to gather relevant information. Determined whether evidence is sufficient to approve unemployment benefits Analyze and Identified Facts, Identified and Reviewed Issues with Unemployment Claims. Work Experience
US Census Bureau July 2020 – Aug 2020
Census Field Supervisor CFS Per Hour: $17.50
3989 E. Grant Road CFM: Julia Burton
Tucson, AZ 207-***-****
Profession Performance
Managed 14 Enumerators, monitor their progress and performance, and ensure that the quality of work is maintained, and that work is completed on time.
Census Field Supervisor will manage and oversee the performance of the field staff for a variety of projects. Managed alerts set by the Enumerator and clear alerts. Verified time and expenses submitted, approved overtime, coordinated the work of different departments involved in a project.
Followed the five key roles include Educator, Sponsor, Coach, Counselor, and Director. Work Experience
Law Enforcement Communications Assistant March 2019 - Jan 2020 US Border Patrol DHS Tucson Sector Salary: $48,352 Tucson, AZ 520-***-****
Profession Performance
Provided exceptional customer service to the public. Provided communications and information to assist Agents in detaining, apprehending and deporting aliens from the United States. Facilitated officer's safety by monitoring radio transmissions utilizing various communications systems. Helped to identify intelligence gaps and assisting with the development of associated Essential Elements of Information (EEI) required to satisfy and close the intelligence gaps. Identified, reviewed, and evaluated sensitive information in support of strategic, operational, or tactical operations and assists with the completion of analytical products, including intelligence notes, estimates and assessments.
Created intelligence reports based on extrapolated data, research, and analysis. Work Experience
District Secretary May 2002 - July 2003
New Mexico State Police Salary: $24,004203 W 2nd St Supervisor: Larry Rogers
Roswell, NM 88201 505-***-****
Profession Performance
Maintained calendar, established deadlines. Coordinated administrative requirements with offices served. Worked independently, performed a variety of administrative secretarial duties necessary to run an organization effectively.
Participated in preparing workload and productivity reports, evaluating areas for process improvements. Assisted staff and managers in providing direct advice and guidance to sector employees and managers on various policy and procedural aspects of administrative programs. Ability to interpret, understand, and apply established concepts, principles, regulations, policies, procedures, and operating guidelines governing administrative support functions Interacted with employees at all levels for basic personnel staffing assistance, reports and a variety of entry- level personnel actions using appropriate automated systems. Participated in preparing vouchers for reimbursement related to travel, lodging and meals. Identified trends and patterns; compiling narrative/data reports.
Work Experience
Branch Office Administrator (BOA) June 2000 - May 2003 Edward Jones Salary: $21,840
1 Grand Ave Plaza Ste 101 Supervisor: Michael Gwen Roswell, NM 575-***-****
Profession Performance
First of contact provided excellent customer service. Performed within the principles and processes for providing exceptional customer and personal services. Maintained up to date knowledge on latest computer hardware and software, including applications and programming, Identified trends and patterns; compiling narrative/data reports Multi-tasking and working with technology alongside while assisting clients. Supervised/sustained appointment setting, schedules, and seminars.
Worked independently, analyzed, evaluated also improved efficiency of internal administrative processes, workflow while reporting/tracking systems.
Education
Eastern New Mexico University
Course Level: Undergraduate
Degrees Awarded
Degree: Bachelor or Applied Arts & Sciences
Grad Date: 12/13/2008
Major: Applied Arts & Sciences
Degree: Associate of Science
Grad Date: 05/11/2007
Major: Medical Assisting
Degree: Associate of Arts
Grad Date: 12/14/2001
Major: University Studies-Liberal Arts
Certificate of Completion
Grad Date: 07/27/2000
Major: Medical Assisting
Awards and Recognition:
Working with Difficult People, 2002
ACT Critical Thinking and Reading Comprehension, 2000 Dean's List, 2000, 2007,2008
Who's Who in America, 2000, 2007, 2008
References:
Anna Flores
Enrique Sanchez
Chuck Leefers
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