Cybersecurity-Focused Operations Professional with IT Installations

Mason Gilgen

Mission Viejo, CA *****

949-***-**** ***********@*****.***

Professional Summary

Adaptable and highly motivated early-career professional transitioning into cybersecurity, with a strong background in operations coordination, systems installation, and team collaboration. Known for problem-solving under pressure, precise inventory management, and excellent communication across technical and non-technical teams. Currently preparing for the CompTIA Security+ certification, with plans to pursue CompTIA Cloud+ to strengthen expertise in cloud infrastructure and secure environments.

Core Skills

- Cybersecurity Fundamentals (Currently Studying Security+)

- Inventory & Asset Management

- Technical Troubleshooting

- Team Collaboration & Communication

- System Installations & Field Support

- Workflow Optimization

- Adaptability in Fast-Paced Environments

Professional Experience

Operations Coordinator

Brilliant AV / Daisy, Costa Mesa, CA Feb 2023 – Present

- Manage warehouse inventory and procurement for tech installations, ensuring critical parts are always in stock.

- Acted as the beta tester for system migration during the company’s transition to a new infrastructure platform.

- Independently performed key warehouse operations including RMAs, returns, restocking, and vendor purchasing.

- Installed smart automation and AV systems in both residential and commercial environments.

- Collaborated with field technicians to troubleshoot issues on-site and optimize install efficiency.

- Drove company vehicle to job sites, ensuring timely delivery of materials and effective time management on projects.

Store Associate (Level 6)

In-N-Out Burger, Rancho Santa Margarita / Anaheim, CA Dec 2018 – Feb 2023

- Operated in multiple high-responsibility roles: grill operator, cashier, prep lead, and money handling.

- Maintained kitchen flow and ensured fast, quality service during high-volume operations.

- Handled cash drawers, money orders, and safe reconciliation with accuracy and accountability.

- Physically demanding role involving heavy lifting, facility upkeep, and leadership in daily operations.

Counter / FOH Operations

Boneyard Beach Cafe, Dana Point, CA Aug 2017 – Oct 2018

- Acted as a cashier, food runner, and supply coordinator for incoming deliveries.

- Managed supply orders and assisted with stock maintenance.

- Business closed; laid off during company shutdown.

Education & Certifications

Capistrano Valley High School — High School Diploma

Mission Viejo, CA Graduated 2017

Saddleback College — General Education Coursework

Mission Viejo, CA 2017 – 2019

Certifications

- ️ Currently Pursuing: CompTIA Security+ (Planned Exam Date: TBD)

- ️ Future Goal: CompTIA Cloud+ (Following Security+ completion)

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