IT Support & Infrastructure Specialist

Annette Muchemi

IT specialist

Contact

**************@*****.***

+254*********

Key Skills and

Competencies

• Systems Analysis, Testing

& Implementation

• ICT Infrastructure Support

& Maintenance

• LAN/WAN Configuration &

Administration

• Advanced User Support &

Technical Helpdesk

• ICT Equipment Installation

& Certification

• Website & Portal Content

Management

• ICT Asset & Inventory

Management

• Hardware Diagnostics,

Repair & Optimization

• ICT Documentation, User

Manuals & Reporting

• Incident Escalation &

Service Continuity

Support

• Proficiency in Computer

Applications.

Profile

Detail oriented ICT professional with a Bachelor’s Degree in Business Information Technology and a proven track record supporting ICT infrastructure, systems availability, user productivity, and secure operations. Experienced in analysing applications, configuring networks, maintaining hardware, troubleshooting faults, and providing high-level technical support. Delivers dependable, compliant, and well documented ICT services aligned with organizational standards and government requirements. Experience

ICT Support Technician

AICE — Nairobi, Kenya

2023 – 2025

• Analysed and supported organizational applications, resolving system issues to improve performance and continuity.

• Provided advanced user support, troubleshooting hardware, software, and network challenges within SLA timelines.

• Participated in testing, updating, and implementing internal ICT systems to enhance operational efficiency.

• Installed, configured, certified, and maintained ICT hardware, ensuring compliance with safety and technical standards.

• Conducted end user training sessions on new systems, security practices, and digital tools.

• Supported local area network operations, including configuration, monitoring, and fault resolution.

• Assisted in updating the organization's website and portals in line with approved content and security requirements.

• Maintained a comprehensive ICT equipment inventory for audits and accountability.

• Escalated complex incidents to senior ICT officers and external service providers when necessary.

Stratosphere- Nairobi,Kenya

Front-end developer

2023-2025

• Stratosphere Product Design, Frontend & Marketing Designed dark- mode mobile UI/UX (Rewards Hub, Prediction Page, onboarding flows) and delivered developer-ready Figma assets. Collaborated with frontend engineers, supported design-to-dev QA, and ensured consistent component implementation. Created and executed growth campaigns: daily social posts, community engagement, product demos, and referral pushes. Produced beginner-friendly crypto education content (FAQs, posters, scripts) and maintained consistent brand visuals. Led user research and testing with internal and external groups, translating insights into product improvements. Conducted Kenyan market research and supported grant proposals and partner program applications.

Education

Bachelor of Business in Information Technology

Kenya Methodist University

Second Class Upper

Diploma in Business Management

Kenya Technical Trainers College

Technical Skills

Programming: Rust (beginner), HTML, CSS, JavaScript (frontend basics) Frontend Tools: VS Code, responsive design fundamentals, UI components, browser debugging tools

OS: Windows, Linux (basic)

Networking: TCP/IP, LAN/WAN setup, router configuration, basic network security

Tools: MS Office Suite, Google Workspace, ticketing tools Web: Portal updates, CMS operations

Hardware: PC diagnostics, repairs, installations

Documentation: Technical specifications, user manuals, logs Personal attributes

Strong analytical and diagnostic skills

High level of integrity and confidentiality

Excellent communication and interpersonal abilities Ability to work under supervision and follow established procedures Commitment to continuous improvement and accuracy

Referees

Available on request

Contact this candidate