Operations and Scheduling Leader with HR Focus

TEMIKA MOSES

321-***-**** **********@*****.*** Orlando, Florida

EDUCATION

Associate of Arts Degree, Human Resources Management University of Phoenix, Online » May 2012

High School Diploma, Jones High School Orlando, Fl » May 1995

WORK EXPERIENCE

Jo’s One Spot Cleaning Service Owner Orlando March 2020- Present

e Lead all aspects of a residential and commercial cleaning business, including operations, staffing,

and client management.

¢ Recruit, hire, and train cleaning staff, ensuring compliance with safety standards and high-quality

service delivery.

¢ Build and maintain strong client relationships through professionalism, reliability, and excellent

customer service.

Crewing Coordinator Frito-Lay PepsiCo Orlando September 2001- November 2025

* Coordinated daily and weekly workforce schedules for production, ensuring optimal staffing levels

to meet operational and business demands.

e¢ Managed attendance, timekeeping, and scheduling systems (Kronos, Excel).

e Partnered with HR and operations leaders to resolve scheduling conflicts, address employee

concerns, and support a positive, team-oriented workplace.

e Trained new crewers and packers on scheduling processes, safety standards, and production

expectations. Customer Service

Pharmacy Technician Walgreens HealthCare Plus June 1998- Aug 2001

¢ Processed and refilled prescription medications accurately and efficiently for customers.

e¢ Managed incoming calls to address medication refills, insurance questions, and pharmacy needs.

¢ Supported pharmacists in daily operations, ensuring timely and safe medication distribution. Customer Service

PROFESSIONAL SKILLS

Leadership Workforce Scheduling Kronos Labor Forecasting Health and Safety Scheduling Compliance

Microsoft Excel Performance Tracking] Customer Service Conflict Resolution Dependability Adaptability

Supply Chain Operations Staff Training Microsoft Word Process Improvement

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