Accounting and Office Manager with Leadership Experience

CONTACT

Address : Glendale, AZ *****

Phone : 623-***-****

Email : *********@*****.***

SKILLS

• Time Management

• Customer Support

• Office Management

• Clerical Experience

• Critical Thinking

• Invoicing

• Intuit Quickbooks

• Accounts Receivable Management

• Staff Training and Development

• Bookkeeping

LANGUAGES

English

PROFESSIONAL SUMMARY

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

WORK HISTORY

Accounting Manager, 02/2018 to 06/2024

Apex Fitness Services - Phoenix, AZ

Respite Care Provider, 05/2011 to 12/2017

Community Care Solutions, LLC - Glendale, AZ

Manager, 10/2015 to 05/2016

Advanced Reimbursement Solutions

Office Manager, 12/2010 to 04/2015

Aspire Therapy - Phoenix, AZ

• Managed banking reconciliations and monthly balance sheet statements. Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.

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• Generated monthly and quarterly financial statements for executive review. Answered phones, scheduling, processed cash/credit cards/checks through QuickBooks, managed residential and commercial installations, parts- ordering, checking in product, and warehouse inventory.

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Assisted young adult with Down Syndrome and helped with activities of daily living.

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Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.

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Collaborated with families and healthcare teams to address patient needs effectively.

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Managed team members, out-of-network benefits, data entry, claim status, posted payments, and maintained client reports.

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• Cross-trained existing employees to maximize team agility and performance. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

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Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

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Processed co-pays, credit cards, cash, checks, verified benefits, processed claims for insurance companies, scheduled appointments, and maintained medical records.

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EDUCATION

High School Diploma

Oceanside High School - Oceanside, NY

LORA SANTILLO

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