Dynamic Customer Service & Ops Leader with Food Truck Experience
Resume:
P
Darling
Pichardo
dpichardo****@gmail
.com
Dacula, GA 30019
WWW: Bold Profile
SUMMARY
Dynamic customer service and administrative professional with extensive experience in office management and operational efficiency. Proven track record of improving client satisfaction through effective communication and conflict resolution. Successfully managed a food truck business, driving daily operations and strategic event coordination to maximize customer engagement.
SKILLS
Office management and
administration
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• Executive assistance
• Calendar management
• Travel logistics coordination
• Household budgeting
• Spreadsheet reporting
• Spreadsheet creation and reporting
• Database management
• Microsoft Excel proficiency
• Microsoft Word expertise
• Microsoft Outlook knowledge
• Home management
• Microsoft Publisher experience
• Event planning
• Communication efficiency
• Internet research capabilities
• Typing proficiency (70-75 wpm)
• Word expertise
• Excel proficiency
• PowerPoint skills
• Outlook knowledge
• Internet research
• Record organization
• Graphic design basics
• Windows familiarity
EXPERIENCE
Co-Owner/Operator
Dacula, GA
Omni Flavas Food Truck/Catering/ Feb 2021 to Current
• Operated food truck to deliver diverse culinary experiences to clients.
• Managed catering operations for private events and corporate gatherings.
• Collaborated with suppliers to source high-quality ingredients for menu items.
• Trained staff on food preparation and safety standards in a mobile kitchen.
• Developed innovative menu options based on customer preferences and trends.
• Oversaw scheduling and logistics for events to ensure timely service delivery. Partnered with other businesses in order to expand reach into new markets or demographics.
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Implemented safety protocols in accordance with OSHA regulations to protect employees from harm.
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Resolved conflicts between staff members while ensuring compliance with all applicable laws.
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• Developed and implemented business strategies to ensure successful operations.
• Ensured effective use of resources through efficient scheduling of personnel hours. Recruited, trained, evaluated, coached, mentored, disciplined, promoted, demoted employees as appropriate.
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Administrative Manager
Atlanta, GA
Atlanta Ink Tattoos and Art Gallery/ Jun 2019 to Current Oversaw staffing levels, schedules, payroll processing, benefits administration, and employee relations.
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Created detailed budgets that accurately tracked income and expenses over a given period of time.
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• Determined pricing for products or services based on costs and competition. Managed operations budgeting, accounts payable, and accounts receivable and payroll.
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• Kept up-to-date on regulatory changes affecting business operations. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
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Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
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Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
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• Oversaw scheduling and coordination of office activities and events.
• Developed policies to improve workflow and communication across departments.
• Maintained inventory of office supplies and managed procurement processes.
• Facilitated meetings, taking minutes and ensuring follow-up on action items.
• Collaborated with various teams to support project completion and deadlines.
• Oversaw the maintenance of office equipment, supplies, and facilities. Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
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Created and maintained filing systems for employee records, financial reports, and other documents.
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• Coordinated with executive staff to ensure deadlines were met in a timely manner.
• Developed and implemented administrative procedures to maximize efficiency. Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
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Evaluated and implemented new systems and procedures to maintain regulatory compliance.
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Interpreted company policies and procedures for employees at all levels of the organization.
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Provided support to departmental managers in the development of project plans and initiatives.
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Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
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Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
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Worked with management team to improve workflows and eliminate unnecessary tasks.
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Home Executive
Dacula, Georgia
Home Executive/ Jan 2009 to Current
Office Administrator
Pendergrass, GA
Meritage Global Services (LVI)/ Jan 2012 to Feb 2018 Customer Service Representative / Administrative Asst. Winter Park, FL
The Claim Center/ Jan 2008 to Jan 2009
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
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Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
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• Planned and controlled budgets for contracts, equipment and supplies.
• Pitched in to help with office tasks during busy periods and staff absences.
• Organized and managed household budget to ensure financial stability and oversight.
• Assisted in budgeting and financial planning for household expenses. Coordinated daily household operations and family schedules to optimize time management.
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• Ensured cleanliness and organization to facilitate efficient household operations. Coordinated with household members to manage general housekeeping tasks and personal services.
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Provided attentive care to household members by assisting with daily needs and activities.
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• Effectively helped with homework and drove children to their daily functions Created a happy, healthy environment that will foster positive emotional and physical development
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• Organized events and family gatherings, ensuring all details were covered.
• Maintained inventory of supplies and procured items promptly. Oversaw daily office functions, streamlining processes to ensure smooth operations and effective task completion
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Provide administrative and office support to management in maintaining files and databases
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• Serve as the go-to for office inquiries and conflicts
• Protected sensitive employee information to maintain trust
• Answer telephone calls and relay messages to appropriate employees
• Serve as point person for Adjustment managers to ensure proper communication
• Effectively organized and communicated monthly billing to clients
• Collected and processed invoice payments on customer accounts
• Answered high call volume of incoming calls from colleagues
• Collected funds on delinquent accounts
• Assisted with administrative duties
• Advised other team members on new and updated processes Executive Administrative Assistant
Casselberry, FL
RG-Crown Bank/ Jan 2006 to Jan 2007
Provide administrative support to management and upper management with a demonstrated ability to improvise, improve procedures and meet demanding deadlines
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• Organize the details of special events, travel arrangements Active liaison between senior executives, middle management and office staff building consistency
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Conducted and coordinated extensive Internet research on various company related topics
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• Coached team members on how to overcome challenging situations Managed executive calendar and coordinated weekly project team meetings and assisted in the development of meeting agendas to increase meeting efficiency.
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Prepared meeting minutes, edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
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Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
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EDUCATION
High School Diploma
Clovis High School
Clovis, NM
Relevant Courses: MS Office for Professional Staff, Keyboarding and Document Formatting, Communication Skills for Executive Assistants, Professional Office Procedures
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