Administrative Professional

Sophia Perez

408-***-****, *************@*****.***

Summary: Detail oriented Care Coordinator and Patient Access Professional with extensive experience in healthcare coordination, patient registration, appointment scheduling and high-volume customer service. Skilled in managing patient communications, resolving concerns with empathy and professionalism and maintaining accurate documentation while ensuring HIPAA compliance. Proven ability to thrive in fast-paced healthcare environments while providing exceptional patient support and administrative efficiency.

Job Experience:

Zilka-Kotab, PC

January 2022- November 2025, Docket Specialist

Docketed and managed patent prosecution deadlines using PATRICIA. Docketed and de-docketed patent applications, amendments, IDS and issue fee submissions via USPTO Patent Center. Reviewed and processed priority information and filing documents for all US filed and PCT applications. Reduced filing errors by maintaining strict quality control and deadline tracking.

Stanford Health Care

January 2021- December 2021, SPARC Access Operations Agent

Coordinated specialty appointments, patient registrations, managed highvolume inbound calls with professionalism. Proficient in identifying urgent customer needs or operational issues and escalating appropriately. Maintained HIPAA compliance and accurate patient documentation. Provided professional, empathetic support, utilizing C-I-CARE principles in a fast-paced healthcare environment.

Palo Alto Medical Foundation

December 2016 – June 2020, Primary Care Clinical Coordinator

Managed daily operations for a primary care clinic supporting 28 staff and 24 providers. Oversaw scheduling, time-off requests and payroll/timecard processing. Led and supported key meetings, prepared agendas and documented minutes. Trained and mentored staff; supported conflict resolution and team communication.

August 2011 – December 2016, Certified Medical Assistant

Proficient in EPIC systems navigation and patient rooming, including obtaining vital signs and administering injections. Performed back-office procedures such as urine, strep, and pregnancy testing. Supported multiple providers with scheduling, patient communication, and management of confidential records. Participated in Call Assist pilot program which consisted of answering incoming calls, scheduling appointments, responding to patient messages, processing refill requests.

Education:

Central County Occupational Center – San Jose, CA,

Medical Assistant Certificate

Aug. 2010- June 2011

Fremont High School - Sunnyvale, CA.

High School Diploma

1998 – 2002

Skills:

Patient Scheduling Patient Registration Appointment Coordination

HIPAA Compliance Customer Service Medical Terminology

High Volume Call Handling Multi-line Phone System EPIC

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