Order Management Specialist with CRM Expertise

ERICA WOLF

* ****** **** **, ******, IN ***** US 1-812-***-****

*********@*****.***

Significant experience in high-volume order management. Adept at juggling competing priorities.

Detail-oriented Order Management Specialist.

Ensured order accuracy.

Improved overall customer satisfaction.

Increased customer trust.

Managed complex international orders.

Dynamic and highly organized professional.

Maintained superior attention to detail.

Over 8 years of expertise in order processing.

Fostered stronger interdepartmental cooperation.

Enhanced overall accuracy through automation.

Refined workflows.

Results-driven professional.

Improved order tracking.

Proficient in utilizing Oracle and R12 order tracker. Motivated Order Management Specialist.

Consistently driving customer satisfaction.

Provided proactive communication.

Skillful multitasker and solutions-focused Order

Management Specialist.

Professional Summary

Ensured smooth order fulfillment during peak periods. Analytical thinker with hands-on experience.

Dedicated team player recognized for collaboration. Achieved reduction of manual order entry tasks.

Expert in reconciliation.

Focused Order Management Specialist.

Corrected discrepancies and improved financial accuracy. Identified inefficiencies in order fulfillment processes. Specialized in customer relationship management (CRM). Highly proficient in resolving sales order discrepancies. Goal-driven professional eager to contribute expertise in CRM.

Proficient in order tracking and CRM systems.

Resolved complex customer issues.

Skilled in solving customer problems.

Increased departmental productivity.

Innovative problem-solver.

Implemented changes to reduce average processing time. Improved data accuracy.

Achieved faster customer order processing time.

Prioritized customer satisfaction.

Expert in order discrepancy resolution.

Managed time-sensitive orders.

Enthusiastic Order Management Specialist.

Improved team productivity.

Passionate about discrepancy resolution.

Accomplished Order Management Support/Specialist.

Led fulfillment teams to meet quarterly goals.

Focused on driving process excellence.

Transitioned the order processing system to R12/Order Tracker.

Results-oriented specialist.

Ensured compliance with company standards.

Dedicated to improving internal operations.

Ensured timely resolution of issues during

implementation.

Enhanced order visibility.

Seeking to apply 9 continuous years of expertise.

Reduced processing times.

Streamlined order processes.

Developed standardized processes.

Adaptable and resourceful Order Management Specialist. Thrived in fast-paced environments.

Proficient in managing large customer databases.

Customer relationship

management (CRM)

Cross-functional

Collaboration

Discrepancy resolution

Order Processing

High-volume order

processing

Data accuracy

improvement

Team Leadership

Problem-solving abilities

Automated order tracking

systems

Customer escalation

resolution

Database management

Customer satisfaction

improvement

Time management

Order Visibility

Enhancement

Sales Order Reconciliation

Peak Period Order

Management

Analytical thinking

Order Fulfillment Strategy

Order accuracy

enhancement

Error rate reduction

Training

Skills

Entry to Order Management Support June, 2017 to Present OFS Huntingburg, IN

Reviewed and streamlined order reconciliation

procedures.

Achieved reduction in customer delays.

Ensured accuracy in fulfillment.

Improved internal processes.

Met quarterly goals.

Reduced manual errors by Streamlining processes

Ensured compliance with specific regulations.

Achieved faster ramp-up time for new hires

Collaborated cross-functionally with supply chain, logistics, and sales.

Managed rapid changes in promotional order volume

Ensured client order modifications were submitted in real-time

Rectified discrepancies in high-volume orders

Reduced manual intervention

Reduced reoccurring delays

Testing and Maintaining a comprehensive database in R12

Work History

Trained/ Cross trained team members on order

management best practices.

Implementing enhancements on new systems

Worked under time-sensitive conditions

Reduced lead times on orders

Implemented Customer Service and Order Management

to collaborate more as a team for better results for customers

Encouraged one supervisor between OM and Customer

Service to better facilitate best practices

Encourage Employee Performance Reviews 90 days/6

months and yearly for each employee

Working with various contract(s) requirements

CRM

CDA Accuracy

Assisting with Account /Address Setups

Workflow Adherence

Analyze Orders

Post Edit and Complete Orders for accuracy

Working with sales reps and regional managers on order accuracy, Pending CDAs, Corrections and Modifications Coach and Encourage Team Members

Time management and prioritizing order processing

Back up for multiple co workers when they are out or my assistance

Exceeding expectations

Offering Solutions for improvement for better practices between Regular OFS and Modular Orders

Increase Productivity

Involved in creating software enhancements within

Oracle and R12

CSR to Branch Manager (multiple locations) March, 2012 to May, 2017 HLS Health & Wellness Jasper, IN

Maintained accurate employee files.

90 days to 6 months, and yearly performance reviews for each employee.

On call for clinical staff 24/7

Incident Reports, on and off site

Educating on Fire and Safety Protocols and Procedures. Implementing Company protocols and regulations

Quarterly off site management meetings. Collaborating with all branch managers.

Organizing/Presenting weekly meetings

Scheduling Deliveries and Equipment setups.

Ordering medical supplies and equipment.

Cross train employees

Streamlined operational processes.

Partnered with the marketing department.

Eliminated inefficiencies in inventory management. Designed staff development programs.

Boosted productivity.

Provided continuous training on customer service best practices.

Conducted detailed competitive analysis.

Reduced turnover

Collaborated with cross-functional teams.

Provided real-time feedback.

Managed multiple teams.

Initiated cross-training

Provided individual coaching for team members.

Ensured exceptional delivery of customer service.

Successfully managed two locations.

Improved customer loyalty.

Developed and mentored team members.

Developed a more efficient staff rotation plan.

Standardized operations across multiple locations. Increased employee satisfaction.

Catered to emerging customer preferences.

Improved employee productivity.

Motivated staff.

Handled customer escalations personally.

Initiated a customer feedback system.

Optimized supply chain logistics.

Daily Deposits / Balancing Cash Register / Posting Customer Payments

Reduced cash handling errors with a new POS system. Identified inefficiencies in vendor contracts.

Enhanced product merchandising strategies.

Established partnerships.

Maintained profitability in all locations.

Integrated inventory and sales systems.

Nurtured vendor relationships, while meeting with

vendor sales reps.

Introduced employee incentive programs.

Reduced scheduling conflicts.

Utilized data-driven decision-making.

Reduced wait times in-store.

Coordinated inventory optimization tactics.

Licensed Foster Parent June, 2008 to August, 2010

Jasper, Indiana

Managed acute emotional outbursts.

Designed crisis plans tailored to individual children. Implemented behavioral tracking systems for children with ADHD.

Managed the emotional and developmental needs of

traumatized children.

Created seamless transitions between support services. Supported children diagnosed with autism.

Ensured foster children had access to specialized

educational resources.

Supported foster teens transitioning into independence. Addressed mental health needs of children.

Enhanced social skills.

Preserved family connections in crisis situations. Received recognition from COSA for outcomes-driven success.

Supported children transitioning into foster care. Collaborated with Social Services

Led to a more calm and productive daily schedule.

Developed crisis management strategies.

Improved behavior in multiple children/Siblings.

Provided trauma therapy consultations to families. Advocated for a change in state-level foster care policy. Provided advocacy for foster children.

Coordinated long-term placements for siblings.

Improved compliance for children with chronic health conditions.

Developed sustained connections.

Provided physical support to traumatized children. Focused on children with complex emotional needs.

Facilitated communication between school counselors and behavioral therapists.

Created supportive environments for at-risk youth. Nurtured therapeutic relationships between foster

children and biological parents.

Coordinated with legal advisors.

Focused on mental well-being using mindfulness

methods.

Partnered with local educational advocates.

Ensured safe placements for at-risk youth.

Provided 24/7 emotional support to traumatized

children.

Supported families experiencing burnout.

Advocated for the educational rights of foster children with disabilities.

Facilitated supervised visitation.

Developed strong communication skills.

Ensured children with special needs received

accommodations.

Integrated trauma-responsive parenting techniques. Collaborated with legal and child welfare professionals. Worked closely with social workers and legal teams. Achieved exceptional foster care outcomes.

Collaborated with healthcare providers.

Supported families adopting out of foster care.

Facilitated therapeutic interventions for children. Collaborated with medical practitioners, educators, and therapists.

Secured ongoing monitoring and services post-

discharge.

Ensured children met required developmental

milestones.

Designed incentive programs for older youth

engagement.

CNA May, 2007 to March, 2012

Memorial Hospital and Health Care Center Jasper, IN Customer Service Rep to Shift Leader April, 2005 to May, 2007 Domino’s Pizza Jasper, IN

Trained new hires on daily opening/closing duties. Shift Leader, Open-Close on weekends

Better allocated hours.

Introduced cross-training initiatives.

Improved performance during the probationary period. Performed under high-stress conditions.

Enhanced team collaboration.

Increased staff flexibility.

Utilized customer feedback data.

Implemented safety protocols.

Assigned break shifts in line with state labor laws. Modified customer experiences.

Assisted in implementing an eco-friendly food waste management system.

Managed cash drawer reconciliations.

Trained new hires on customer service protocols.

Monitored safety protocols.

Reduced turnover.

Implemented changes.

Addressed improvement areas.

Ensured accuracy of orders.

Played a key role in reducing order errors.

Coordinated with the management team.

Reduced shift overlap inefficiencies.

Addressed issues in staff meetings.

Optimized workflow during peak hours.

Collaborated with HR to promote diversity and

inclusion.

Improved shift performance.

Increased team efficiency.

Maintained a harmonious work environment.

Ensured employee adherence to local health guidelines. Consistently exceeded performance goals.

Adjusted staffing and shift patterns.

Aligned with company sustainability goals.

Provided regular feedback.

Maintained alignment with customer expectations.

Improved team morale.

Successfully managed shifts.

Recognized as a top performer.

Resolved conflicts effectively.

Introduced new seasonal menu items.

Facilitated weekly stock counts.

Collaborated with kitchen staff.

Trained new hires on POS systems.

Minimized cash variance discrepancies.

Maintained service quality.

Refined service quality.

Improved productivity.

High School 2007

Southridge High School Huntingburg, IN

Multiple clubs

HOSA

CNA Certification

Nursing - Some college (No degree)

Vincennes University Jasper Jasper, IN

CNA during high school and college

Education

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