Customer Experience & Office Management Professional
Resume:
SUNSHINETORRES
623-***-**** ******************@*****.*** Buckeye,AZ
PROFESSIONAL OVERVIEW
Toaddvaluetoanexistingcompanywhileexceedingcustomerserviceexpectations.Ilookforwardtobuildingstrong relationshipswithintheteam,communityandmostimportantlyourconsumers.Iwillconsistentlydemonstrate operationalefficiencywhileleadingwithanintelligentheart.Ifocusonbuildingclientrelationshipswhilestill maintainingthecompany'sintegrityandguidelines.
WORK EXPERIENCE
BusinessAssistant
May2025-Present
HeartlandDental
● Performedalldutiesofaspecialtyandgeneraldentistrypractice
● Utilizedacourteousandprofessionalmannertocollectinformationandidentifycustomerneeds
● Presenteddiagnosedtreatmentplansalongwithfinancialoptionstopatients
● Obtainedpriorauthorizations,eligibilityandbenefitsfrominsurancecompanies
● WorkedInsuranceandpatientaging
● Billingand sentmonthlystatements
● Checkinandcheckout
● Marketingandcredentialing
● WorkedwithHMO,PPOandAHCCCSplans
● ProficientinDentrix,Eaglesoft,QSI,OpenDentalandDMX
● Completeinsightreportsandinputcall/chatdataaftereveryinteraction
● Endofdayreportsandcheckedforaccountaccuracy
● Postinsurancepaymentsinpatientsledgers
● Adjustments
● CustomerService
OfficeManager
May2021-May2025
ChandlerFamilyDentistry
● Performedalldutiesofaspecialtyandgeneraldentistrypractice
● Utilizedacourteousandprofessionalmannertocollectinformationandidentifycustomerneeds
● Presenteddiagnosedtreatmentplansalongwithfinancialoptionstopatients
● Obtainedpriorauthorizations,eligibilityandbenefitsfrominsurancecompanies
● WorkedInsuranceandpatientaging
● Billingand sentmonthlystatements
● Checkinandcheckout
● Marketingandcredentialing
● ProficientinDentrix,Eaglesoft,QSI,OpenDentalandDMX
● Completeinsightreportsandinputcall/chatdataaftereveryinteraction
● Endofdayreportsandcheckedforaccountaccuracy
● WorkedwithHMOandPPOplans.Increasedcustomersatisfactionwhileincreasingrevenueby47%. WORK EXPERIENCE CONTINUED
OfficeManager
March2013-May2024
SouthwestDentalGroup/GentleDental
● Assistthebusinesswithaccountadjustments,corrections,andotherpayment-relatedtasks
● Assistwithaccountscategorizedaschargebacksandchargeoffsbyclosingaccounts
● Customerrelations
● Workinternalticketsfromavarietyofdepartmentsformisapplied,missingoroverpayments
● Billingand sentmonthlystatements
● Checkinandcheckout
● Marketingandcredentialing
● ProficientinDentrix,Eaglesoft,QSI,OpenDentalandDMX
● Completeinsightreportsandinputcall/chatdataaftereveryinteraction
● Endofdayreportsandcheckedforaccountaccuracy
● WorkedwithHMOandPPOplans.Increasedcustomersatisfactionwhileincreasingrevenueby47%.
● Provideexcellentcustomerserviceandsatisfyinginteractionswithourpatients.
● Completeinsightreportsandinputcall/chatdataaftereveryinteractiontotrackescalationtrendsandreviewin teammeetings
TECH SKILLS
CompetitiveAnalysis MicrosoftOffice Excel
DemandForce EaglesoftSoftware Dentrix
ContentManagement Workforce Teams-Slack
SolutionsReach
SKILLS
Communication AnalyticalThinking KnowledgeofProductandServices ConflictResolution TechnicalProficiency Adaptability Teamwork TimeManagement PresentationMaking RelationshipManagement DataEntry CustomerService ADDITIONAL DEVELOPMENT
DentalAssistant 1995
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