IT Support & Automation Technician Resume Title

Nikolaj Dueholm Møller

***/** *** *, *** Phak Wan, Hang Dong, Chiang Mai 50230, Thailand +66 (0-80-178-**** *********@*****.***

Professional Summary Experienced IT Support Technician and former Automation Technician with a strong background in system optimization, data management, automation, and technical problem-solving. Developed and optimized back-end processes, integrated data from multiple systems, and created GDPR-compliant documentation that became the company’s primary sales argument.

Skilled in identifying inefficiencies, designing solutions, and collaborating across teams. Passionate about scripting (beginner level), process automation, and continuous learning within DevOps, back-end development, and data engineering. Fluent in Danish and English, intermediate level in Thai.

Key Skills

Technical Skills

Process Automation & Optimization

Data Integration & Cross-System Referencing (4-6 systems)

Back-end Administration & Data Management

IT Support, Troubleshooting & System Maintenance

GDPR Compliance & Documentation Management

Data Analysis & Reporting (Excel and others)

Machine Programming & Fault Diagnostics (PLC, automation systems)

Tools & Technologies

Microsoft Excel (Advanced data handling)

PM5, Maximo, Zap-based systems and various others

Basic scripting & programming (primarily TIA Portal for machine programming)

Soft Skills

Problem Solving & Root Cause Analysis

Process Optimization & Continuous Improvement

Cross-Functional Collaboration & Knowledge Sharing

Independent Project Management

Languages

Danish: Native (C2)

English: Fluent (C1)

Thai: Intermediate (B1)

Work Experience

IT Support Technician Netdefender, Chiang Mai, Thailand January 2025 – Present

Developed and managed the company’s back-end data handling by integrating and cross-referencing data from 4-6 different systems, significantly improving data quality and process efficiency.

Served as the primary driver in developing internal products and projects with focus on process optimization and automation.

Created and implemented GDPR compliance documentation, which has been the company’s main sales argument for over 6 months. Responsible for ongoing maintenance and updating of these documents.

Provided technical support on hardware, software, and network issues while efficiently resolving user requests.

Documented systems and processes to ensure knowledge sharing and continuous improvement.

IT Support Assistant Alpinesales Force, Hua Hin, Thailand February 2024 – January 2025

Managed back-end systems and customer data, including databases and sales-related information.

Streamlined internal processes through advanced use of Excel for reporting and data analysis.

Contributed to troubleshooting of IT infrastructure and user systems.

Supported sales processes through accurate data management and administration.

Automation Technician Danfoss, Denmark 2020 – 2021

Diagnosed and repaired faults on industrial automation equipment (coils, valves, robotic systems), minimizing production downtime.

Collaborated closely with maintenance teams on preventive maintenance and process improvements.

Automation Technician Apprentice Danfoss, Denmark 2016 – 2020

Completed a 4-year apprenticeship in factory automation specializing in winders, forges, and vacuum systems.

Trained in systematic fault finding, preventive maintenance, and machine programming.

English/Thai Tutor (Freelance) Thailand 2022 – 2024

Developed adaptive teaching methods to support learning and adaptability (relevant for mentoring and knowledge sharing in technical teams).

Simultaneously studied Thai at Chiang Mai University.

Education & Certifications

Thai Language Studies, Chiang Mai University, 2022–2024

Basic Automation & Electronics Technician, Mercantec, Viborg, Denmark, 2014–2015

TEFL Certification, 2023

Military Basic Training, Flyvestation Karup, Denmark, 2011–2012

Technical Proficiencies

Automation & Maintenance: Robotics, basic CNC, vacuum and winding systems, PLC programming

Data & Systems: Advanced Excel analysis, PM5/Maximo, data integration, GDPR documentation

IT & Support: Helpdesk, troubleshooting, system documentation, BALA-based sales and customer service

Other: Basic programming – eager to expand knowledge in Python, cloud, and DevOps tools

Interests & Goals Currently building competencies in Python scripting, IT certifications (e.g. CompTIA A+), DevOps practices, 3D printing, and sustainable technology (solar energy, machine building).

Hobbies: Swimming, gaming, reading, good food, and walking.

Contact this candidate