Demographic/Insurance Data Entry Specialist Candidate

JEFFREY ENDICOTT

**** *. ********* *****, *********, TX 77471 (H) 281-***-**** (C) 281-***-**** ***********@*****.***

Professional Summary

Experienced professional offering excellent communication and computer skills. Meets deadlines and works with a high level of

deadline awareness and adaptability.

Skills

MS Windows proficient Customer service-oriented

Strong client relations Flexible

Punctual Accurate and detailed

Dedicated Social media knowledge

Articulate and well-spoken Pleasant demeanor

Work History

Auto Damage Adjuster—Current Adjuster License--Texas

AMICA Mutual Insurance—Sugar Land TX 07/2015 to 05/2026

First Notice of Loss reports, initial contact with insureds and claimants, review applicable coverages,

assigning appraisals, ordering applicable accident reports, completion and documentation of

required claim correspondence, liability, investigations, liability determinations, issuing payments,

setting and paying rentals, issuing denials or liability/coverage when applicable, preparing files for subrogation,

filing subrogation, preparing and filing files for arbitration.

Compliance Analyst 09/2005 to 06/2014

VALIC Financial Advisors, Inc. – Houston, TX

Responsible for coordination of responses to all regulatory complaints and inquiries. Assisted in the compilation of all

documentation for scheduled regulatory and market-conduct examinations. Additional responsibilities include:

Responsible for quarterly filing with FINRA for all reportable Complaint

Coordinated research and response to Investor Trading inquiries from external fund companies

Daily review of random-sample emails from 25 VALIC District Offices

Research into Patriot Act and Know Your Customer Federal Requirements

Complaint Coordinator 04/1999 to 09/2005

VALIC (Variable Annuity Life Insurance Company) – Houston, TX

Coordinated responses to all client complaints.

Researched responses to all regulatory complaints.

Assisted with complaint unit workflow management.

Responded to client service inquiries via phone, email, and live chat functions.

High School Teacher 08/1994 to 03/1999

Fort Bend I.S.D. – Sugar Land, TX

Graded student work and kept careful records of grades.

Maintained accurate and complete student records as required by laws, district policies and administrative regulations.

Developed, administered and graded tests in order to evaluate students' progress.

Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.

Acted as a positive role model for students and colleagues.

Taught High School Social Studies Courses.

Education

Bachelor of Science: Education, History, Journalism 1991

Ball State University - Muncie, IN

Certifications

Adjuster License--Texas

Associate--Customer Service

Associate--Annuity Products Administration

Associate--Annuity/Insurance Regulatory Compliance

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