Recovery Support Professional with Behavioral Health Focus

Kristin Madge

Customer service - Bass Pro Shops

Kennebunk, ME 04043 +1-508-***-**** *******.*****@*****.*** Professional Summary

My name is Kristin Madge. I am a recent graduate of the Elevate addiction services program in South Lake Tahoe, California. I have been training here after graduating the addiction program. I am looking to move back home to Maine, and looking to pursue a career in the addiction recovery field. I am a hard working, upbeat self starter. I enjoy helping others and listening to their stories. I am open to talking about my struggles with alcohol, and hope that I can help others get sober and stay sober. My time here at Elevate really opened my eyes and I learned so much about myself. I have continued to learn about myself as a trainee here. I enjoy being a staff member here and being around the clients, and being a positive influence for them. Work Experience

Behavioral Health Technician

Pine Tree Recovery Center Portland, ME

September 2025 to Present

I am an overnight Technician. I collect vitals for the nurses. I support Clients with any issues and challenges they are encountering during their stay here at our residential and detox programs. I do house keeping, and food preparations. The main goal of my job is to ensure the safety of our clients. Trainee

Elevate Addiction Services South Lake Tahoe, CA

July 2025 to Present

• Resident verification checks- being aware of clients whereabouts throughout shift.

• Maintenance- making sure the building is safe and clean.

• Writing conduct violation reports.

• Accompanying clients to doctors appointments.

• Supervising client outings.

• Store runs for client orders.

• Kitchen help- cooking for clients and staff.

• Being there for clients, listening and helping them through the rehabilitation process. Making all clients feel welcome and safe.

• Help answer any questions clients may have and help assist them with any issues they may be encountering. Operations Manager

CVS Health Kennebunk, ME

June 2021 to November 2024

I was in charge of customer service. I assisted customers in finding what they were looking for and ensuring their experience was pleasant and they left with what they were looking for. I helped train new employees. I helped unload trucks. Merchandise new products to the sales floor. Complete plan-o-grams. Money handling. Ensuring our deposits were correct and that all cash drawers were accurate. Customer service

Bass Pro Shops

April 2015 to September 2018

- Department Lead April 2015 - Present

• Full responsibility for the Gifts, Jewelry & Sunglass Departments

• Coordinate and Execute corporate directives for new merchandise

• Manage department based on inventory levels and weekly sales numbers

• Customer service; Helping solve Customer issues in store and by phone

• Train new associates and assign tasks within each department

• Resolve employee issues and/or conflicts; providing feedback and coaching as necessary

• Composing weekly work schedules for all employees in the three departments Merchandising Lead

L.L.Bean

September 2012 to April 2015

• Full responsibility for Men's, Home, Kid's & Travel departments

• Coordinate and Execute corporate directives of new merchandise

• Manage department based on inventory levels and weekly sales numbers

• Customer service; Helping solve Customer issues in store and by phone

• Manager on duty responsibilities

• Oversee daily operational activities within the store and track against sales and service goals

• Train Associates and assign tasks within each department

• Resolve employee issues and/or conflicts; providing feedback and coaching as necessary

• Lead and comply with Loss Prevention policies and procedures

• Cash office responsibilities

Sales Representative

L.L.Bean

July 2009 to September 2012

• Sales representative; Apparel departments

• Operations/ Stock room; Process returns and trucks

• Cashier

Education

Sports Management

Ithaca College

2005 to 2009

Upper secondary education

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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