Administrative Assistant and Customer Service Professional

Dalnesa Fishe

Location: Durham NC *****

Availability: Immediately

Work Authorization: US Citizen

Summary

Dalnesa has more than 10 years of experience working as an Administrative Assistant, Customer Service Representative and Program Area Assistant. Worked in Concur to handle travel authorizations and expense reports for different professionals. Provide administrative support and assistance to the Enterprise Hosting Division. Schedule different meetings and also coordinate with different vendors lunch activities. Managed upset customers, conflicts and challenging situations. Provided accurate information to customer inquiries, troubleshoot issues, and resolve complaints. Assisted technical staff in preparing, organizing, and compiling proposals and projects, prepared and submitted work plans, monthly reports, and project deliverables for staff.

Professional Summary

Dedicated Customer Service Representative with solid experience delivering exceptional, accurate, high-quality customer satisfaction.

Excellent communication, strong problem-solving skills with initiative and accuracy provided to customers.

Key Skills

Excellent Customer Service

Records Management

Call Center Operations

Multiline Phone Use

Data Entry

Complaint Handling

Dispute Resolution

Report Compilation

Time Management & Organization

Accounts Payable & Invoicing

Employee Training

Database Management

Professional Experience

Senior Environmental Program (EPA), Research Triangle Park, NC Jun 2018 – Jun 2025

Administrative Assistant II

Worked in Concur to handle travel authorizations and expense reports for different professionals

Provide administrative support and assistance to the Enterprise Hosting Division

Schedule different meetings and also coordinate with different vendors lunch activities

Xerox, inc. Oct 2014 – Jun 2017

Customer Service Representative

Handled incoming calls from policyholders, responding to inquiries, resolve problems on co-pays, medical benefits, claims, medications, and finding primary care physicians.

Builded rapport, listen, clarify and manage conversational flow.

Managed upset customers, conflicts and challenging situations.

Provided accurate information to customer inquiries, troubleshoot issues, and resolve complaints.

Datrose, Inc. Oct 2009 - Apr 2013

Customer Service Representative

Handled incoming calls from photo operators having issues with photo machines located in CVS and Target stores.

Listened attentively to callers to ensure a positive experience while troubleshooting the photo machine issue; if issue could not be resolved a technician was paged to visit location for repair.

Strived for quick resolutions; several certificates of excellence for customer service received for resolving issues in a timely manner.

Adecco, inc. / Qualex, inc. May 2007 - Dec 2008

Data Entry Clerk for Purchasing

Entered information into the Purchasing Program using Lawson.

Assisted the Accounts Payable Division with processing vendor payments.

RTI International Feb 1987 - Jan 2007

Program Area Assistant III

Provided comprehensive administrative support to the Center for Environmental Engineering (CEE) and Financial Specialist with compiling and distributing monthly reports to the U.S. EPA.

Assisted technical staff in preparing, organizing, and compiling proposals and projects, prepared and submitted work plans, monthly reports, and project deliverables for staff.

Composed routine correspondence, opened and distributed mail, and ordered office supplies.

Education

University Of North Carolina At Chapel Hill(not completed) 1975 - 1980

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