Customer Service Professional with Insurance Expertise

Tamika Green

Memphis, TN • 901-***-**** • ***************@*****.***

Professional Summary

Dedicated and customer-focused professional with over 10 years of experience in customer service and support roles across insurance, education, and public safety sectors. Known for delivering empathetic communication, efficient issue resolution, and building lasting customer relationships. Core Competencies

Customer Service • Call Center Operations • Conflict Resolution • Customer Retention • CRM Systems • Data Entry • HIPAA Compliance • Multitasking Professional Experience

Licensed Health Insurance Agent – TTEC (Remote) 2022–2025 Handled high-volume calls assisting Medicare beneficiaries. Resolved issues, educated customers, and maintained compliance.

Insurance Producer (Self-Employed) 2022–2025

Built client relationships, addressed concerns, and provided tailored solutions. Managing Insurance Agent – AAA Marketing Services 2020–2023 Resolved escalations, coached team members, and ensured service quality. District Manager – Washington National Insurance Company 2019–2023 Supported clients, maintained documentation, and built relationships. Hair School Educator – Paul Mitchell Schools 2014–2018 Provided instruction, support, and maintained records. Call Taker/Dispatcher – Memphis Police Department 1996–2013 Handled emergency calls, prioritized responses, and documented accurately. Education

Associate Degree in Criminal Justice – Southwest Tennessee Community College Licenses & Certifications

Life & Health Insurance • Property & Casualty • Insurance Producer License