HR Professional with Compliance Expertise

ISNY B. JOSEPH

Margate, Florida *****

Phone: 754-***-****

*****@*****.***

Qualifications and Skill Sets

Extensive knowledge of the principles and practices of human resource management

Knowledge of employment laws and other government compliance regulations

Proficient knowledge of Microsoft Word, Excel, Outlook, Access, PowerPoint

Proven skills and experience working with iCIMS, PeopleSoft, ADP, Paychex

Customer service and results oriented

Strong writing and presentation skills, good listener, and a team player

Ability to communicate in other foreign languages

Employment Experience

FEMA Helpline Agent- The Midtown Group October 2024- May 2025

Assisted disaster survivors with their application for disaster assistance

Verified survivors PPI to access files and provide application status.

Verified survivors’ proof of ownership, residency and identity.

Updated survivor’s information in FEMA WEBNEMIS.

Provided guidance to survivors on how to submit required documents to FEMA.

Escalated complex issues to FEMA Specialized Agents teams.

Maintained privacy and confidentiality of survivors’ information.

Recruitment Coordinator/ HR Advisor-

Office Management & Human Resources (OMRH)- June 2022- Sept 2024

Assisted the HR manager in coordinating all aspects and phases of the recruitment process, job postings, and scheduling interviews.

Coordinated new hires, on-boarding, orientation and training.

Coordinated with the strategic communication advisor to promote each campaign of recruitment.

Maintained accurate records, updated HR files and records.

Performed pre-employment screening.

Maintained strict confidentiality of employees’ HR files, and other records.

Assisted in payroll as needed.

Performed other related duties as assigned.

Title Clerk-Auto Tags of East Broward April 2021- June 2022

Provided excellent customer service to clients.

Gathered information, and processed the paperwork required for customers to renew registrations, obtain tags and titles for their vehicles.

Communicated and followed up with customers electronically.

Answered calls and responded to customers’ inquiries.

Processed applications for new registration of cars, boats, trailers, motorcycles, golf carts, etc.

Prepared and processed title work.

Processed out of state title transfers.

Processed and followed up on title requests sent to lienholders.

Processed applications for disabled parking permits, license plates surrender.

Processed application for vanity plates.

HR Generalist- Atlantic Tax Services, Tamarac, FL Jan 2019 – March 2021

Oversaw all aspects of HR, including the supervision of 27 employees.

Assisted the HR manager in the recruitment and hiring process.

Conducted organizational training and development.

Conducted employment verifications and references.

Conducted on-boarding, orientation, and benefits presentations.

Completed other personnel transactions to include payroll.

Protected the organization's value by keeping information confidential.

Complied with federal, state, and local labor requirements.

Adjunct Professor -Union Institute and University Dec 2014- Dec 2018

Assigned to teach Political Science and Public Administration courses.

Set learning objectives and/or goals, developed and implemented lesson plans.

Prepared instructional aids/materials that meet the university standards.

Adopted an open teaching style to meet the unique needs of each student.

Created an interactive learning environment designed to challenge students in building and enhancing their critical thinking skills.

Supervised academic progress and activities of students.

Maintained attendance records, and daily notes.

Developed, administered, and graded exams.

Human Resource Assistant- Dominion Enterprises Sept 2009- Oct 2014

Provided support to the Human Resources Manager.

Assisted the manager in payroll, and other related activities.

Assisted employees in completing their benefits enrollment forms.

Ensured that data is entered into the company system in a prompt manner.

Assisted in the recruitment process, scheduled interviews date and time.

Prepared and maintained new employees’ orientation packages.

Performed other duties as assigned.

Coordinated meeting and set meeting schedules for management.

Education

Barry University, Bachelors, Political Science, minor Psychology 2004

Troy University, Master of Public Administration (MPA) 2005

Florida Atlantic University, Human Resource Management Certificate 2011

FAU, Advanced Human Resource: Compensation & Benefits Certificate 2011

Licensed Real Estate Agent 2022

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