Remote Customer Service Specialist

Deundra James

Maxton, NC

*****.*********@*****.*** 803-***-****

Professional Summary

Reliable and customer-focused Customer Service Representative with experience handling high-volume inbound calls and resolving customer concerns efficiently. Strong communicator with solid computer and data entry skills, able to work independently in fast-paced remote environments. Proven ability to maintain professionalism, meet performance metrics, and deliver high-quality customer support. Seeking a remote customer service position. Core Skills

• Remote Customer Support (Phone, Email, Chat)

• Customer Issue Resolution & Conflict Management

• Multitasking in Fast-Paced Environments

• Data Entry & Computer Systems Navigation

• Clear Written & Verbal Communication

• Time Management & Self-Motivation

• Team Leadership & Employee Training

• Typing Accuracy & Attention to Detail

Professional Experience

Customer Service Representative – Teleperformance, Columbia, SC (2012 – 2014)

• Managed high-volume inbound calls, resolving customer account issues efficiently

• Delivered clear, professional communication to ensure customer satisfaction

• Entered and updated customer data accurately in internal systems

• Consistently met performance metrics for call handling and resolution Office Assistant – Associate Assets Recovery, Columbia, SC (2014 – 2016)

• Performed administrative duties including data entry, filing, and phone support

• Communicated with customers and clients regarding account details

• Maintained accurate and organized documentation

• Supported daily office operations in a fast-paced environment Crew Leader – Smithfield, Tar Heel, NC (2017 – 2025)

• Supervised daily team operations to meet productivity and quality goals

• Trained and mentored employees, improving overall team performance

• Managed multiple responsibilities while maintaining high standards

• Demonstrated leadership, accountability, and strong work ethic Education

High School Diploma – Eau Claire High School, Class of 2009 Additional Information

• Experienced working independently and remotely

• Quick learner with strong problem-solving abilities

• Reliable, organized, and detail-oriented

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