Logistics Management Specialist - DHS/Life-Cycle Expert
Resume:
Shanequa Sam
***** ******** **, *****, ** ***** 301-***-**** ***.********@*****.***
EDUCATION
Monroe College, New Rochelle, NY, Graduated May 2018
Bachelor of Science with a concentration in Business Management
SKILLS AND SOFTWARE PROFICIENCIES
●Microsoft Office 365
●Access
●SharePoint
●Adobe Creative Suite
●Trello Software
●QuickBooks Time, Excel, PowerPoint
●ServSafe Certified
●Logistics/Procurement Management Software
●Bi-Lingual (English, Japanese)
PROFESSIONAL EXPERIENCE
Department of Homeland Security (Office of Intelligence and Analysis) Logistics Management Specialist
June 2023-Present
Provide specialized support directly related to logistics management. Identify and propose solutions to life-cycle logistics planning and management. Review and evaluate logistics policies and procedures identifying new requirements and improved approaches. Oversee and execute day-to-day logistic assignments in support of major acquisitions ensuring all procurements align with DHS rules, policies, and regulations. Manage software systems to track logistic work order requests and logistics service and supply orders.
Oversee and manage the NAC 19 Supply Room ensuring the workforce can procure supplies to complete their work duties.
Assist the Fleet Management for the Field Intelligence Directorate within the department.
Ensure tasks are carried out timely and effectively, overseeing the receipt and distribution of high-level and time sensitive correspondence, developing and maintaining report logs and spread sheets pertaining to office moves, conference room setups, office supplies, messengers/carriers, and department equipment and maintenance.
Manage software systems to track facilities work order requests and logistics service and supply orders. Provide routine and high-level reports to analyze and evaluate customer procurement requirements. Manage and maintain acquisition, tracking and storage of Facilities and Logistics supplies including PPE, cleaning supplies, printer paper, office supplies and building material.
JW Marriott, Washington D.C April 2022-June 2023
Operations Manager
●Provided specialized support directly related to logistics and procurement management. Identify
and propose solutions to life-cycle logistics planning and facilities management
●Analyzed, reviewed, and evaluated logistics policies and procedures identifying new requirements and
improved approaches
●Oversaw and executed day-to-day operations in support of major procurements ensuring they align with Marriott rules, policies, and regulations
●Was responsible for accounts payable/receivable, revenues and expenditures, audits, purchase orders, quality control and auditing
●Oversight of daily functions in administration, billing, engineering, customer service/relations, operations, housekeeping & hospitality
●Managed training of new employees in all logistical matters of ordering of supplies, supply log, tracking and overseeing the supply room for quality control
●Managed a staff to ensure guest services (complaint & conflict resolution) are handled in a timely manner
●Oversaw staff hiring, training, safety procedures and mentoring program
●Oversaw tracking and ordering of supplies in specialized database
●Was responsible for training new employees in Marriott’s Standard Operating Procedure (SOP) & Regulations
●Coordinated vendor & contract relations
●Managed conference rooms for special events to include audio/video procurement and oversaw a staff to set-up/breakdown as needed
Wells Fargo, District Heights, MD- January 2022-February 2022
●Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.
●Responsible for ordering supplies and maintaining tracking logs and trained new employees in this endeavor
●Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
●Oversaw tracking and ordering of supplies in specialized database
●Responsible for ensuring the supply room was orderly and supplies were stocked properly
●Assisted clients with various questions and concerns related to their accounts and bank products.
●Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.
Annapolis Waterfront Hotel, Annapolis MD – March 2021 to January 2022
●Responsible for ordering, tracking and stocking supplies
●Ensured supply logs were kept up-to-date
●Greeted guests and respond to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.
●Informed customers about payment methods and verified credit card data.
●Communicated with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
● Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
● Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.
Courtyard by Marriott, Annapolis MD – November 2019 to March 2021
Operations Manager
●Responsible for supply ordering, stocking supplies, accounts payable/receivable, revenues and expenditures, purchase orders, quality control and auditing
●Provide the front desk agents with necessary training and support
●Customer Service Manager
●Secured payment, verified, and adjusted billing
●Completed daily audits designated cashier and closing agent uploading into the FOSSE computer system.
●Updated team members about changes in hotel products, services, pricing and policies
Disney College Intern Program, Orlando, FL - January 2018 to May 2018
Jr. Logistical Member - Quick Service Food and Beverage Dept
●Responsible for ordering large quantities of supplies and maintaining supply logs for my department
●Oversaw the supply room daily for inventory control and tracking purposes
●Interacted with guests providing excellent customer service
●Followed the four key basics by providing a safe and efficient eating experience while maintaining integrity and good show
●Created healthy menu item(s)
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