Technical Network Engineer with 25+ Years Experience

MARK DAMRON

***** ********* ** ***** 734-***-****

Carleton, Michigan 48117 ********@*******.***

Technical Professional

Reliable systems professional with 25 years of broad based experience installing, upgrading, and testing equipment, and infrastructure. The last 10 years have been focused on design, installation, test, and support of routers & switches. Extensive experience working with technical and non-technical staff. Effective at managing vendors, and directing remote personnel to aid in troubleshooting issues. Technical Expertise

Cisco Platforms: Routers 1700, 1800, 2600, 2800, 7200, 7500, Switches 2900, 3500, 4000, 4500, 6500 Wireless Access Points: Proxim AP 2000, AP4000, Cisco 1230 Management Tools: Cisco Works, Cisco WCS /WLC, Vital Net, Net QOS,, TACACS. QIP, ETMS Diagnostic Tools: Network General Sniffer, Volt Meter, Penta/Omni Scanner, Cable Tester CAREER HISTORY

HCL America Inc. 2023-Present

Network Engineer

Member of the AWS migration team

• Perform systems checks to verify minimum requirements are met, hardware types, current software versions

• Update equipment documentation for status tracking

• Upload required code versions to VManage software repository

• Prep controller complex & edge devices for software upgrades

• During change window perform code upgrade, run post checks when completed

• Update project status sheet with correct info during the various steps of upgrades Verizon 2016-2023

Network Engineer

Global network operations engineer supporting Chrysler network. Monitor network health, perform change requests, coordinate vendor repairs.

• Monitor network health triage alarms

• Update equipment data base for replacement devices

• Direct vendors to facilitate repairs & device replacement

• Perform switch configuration for replacements

• Facilitate bridge calls for problem resolution

National Systems/Verizon 2016-2016

Network Engineer

• Routers & Switches

• Riverbed Implementation

• Capacity Planning

• Electronics

• Project Management

• TCP/IP

• Wireless Access Points

• Infrastructure

• Process Development

Mark Damron Page 2

Global network operations engineer supporting Chrysler network. Monitor network health, perform change requests, coordinate vendor repairs.

• Monitor network health triage alarms

• Update equipment data base for replacement devices

• Direct vendors to facilitate repairs & device replacement

• Facilitate bridge calls for problem resolution

Data Tech Café 2014-2016

Systems Engineer/Project Manager

Infrastructure & network planning and design. Installation of network cabling/hardware, and wireless gear. Project management for circuit orders/upgrade, and service orders. Process development

• Research and recommend hardware for client projects

• Install cabling & network hardware

• Troubleshoot network issues

• Vendor management

• Mentor junior team members

URS 2012-2014

Communication/ITS Technician

Infrastructure & network planning design. Spec equipment, create drawings to verify required equipment and review tasks list. Work with vendors on integration during projects to ensure system up time and systems are functional. Supervise temporary staff during inventory project. Perform underground storage tank inspections. Document findings and create reports for MDEQ compliance. Supervise vendors during equipment repairs. Provide support for AIM & M5/Fuel Focus implementation.

• Create network/system drawings for MDOT traffic management devices

• Research and recommend hardware for client projects

• Review contractor bid documents and recommend bid award for clients

• Work with vendors and integration partners to define schedule meeting client schedule

• Install/troubleshoot fuel management hardware for DOT coaches

• Oversee fuel class C operator training

• Diagnose issues with fuel management equipment/system Delphi 2010-2012

Network Engineer

Contracted as part of LAN transition team. Verify network hardware inventory update network drawings complete LAN transition tasks to migrate LAN management to HP control. Now part of Riverbed implementation/support team. Design implement, and trouble shoot Riverbed equipment

• Update Visio drawings

• Verify hardware inventory

• Provide spare parts recommendation

• Assist with Riverbed pilot/proof of concept project

• Lead/Perform cut over configuration for assigned sites

• Riverbed design, install, and support

• Manage Steelheads to troubleshoot/perform required TCP captures

• Lead local tech support for swap out of defective hardware Mark Damron Page 3

Environment: Cisco 4000, 4500, 6500 Riverbed 550, 2050, 5050 HP open view Service Desk Tower Automotive 2009-2010

Network Engineer

Served as primary LAN/WAN support for Towers network globally. Providing trouble shooting, break fix, vendor management, Directed field staff for hardware replacement, and project implementation assistance. Performed analysis for WAN capacity planning and project management to implement standard company solutions.

• Lead engineer for global rollout of Cisco wireless to all plants/locations

• Configured controllers, access points, and switches for all sites during project implementation

• Coordinate WAN move add change/upgrade as needed for Tower with service providers

• Responsible for PIX/ASA rule changes between office and plant floor subnets

• Perform rule changes on Checkpoint for internet access

• Monitor/maintain Riverbed hardware

• Monitor circuit utilization for capacity planning

• Manage vendor on circuit outages

• Coordinate install of new equipment with local support Environment: Cisco 2950, 3700, 4500, AP 1230 WCS

Hewlett-Packard 2007-2009

Network Engineer/Deep Technical Support III

Served on a global team providing 24/7 level III LAN/WAN support for Pfizer’s global network. Providing trouble shooting, break fix, vendor management, and directed field staff for hardware replacement, and project implementation assistance. Performed analysis for WAN capacity planning and rogue wireless audit compliance

• Lead the development of standard process for the rogue access point scans that became global method to meet Food & Drug Administration audit compliance

• Created how to process documentation for level 1 & 2 staff improving problem resolution time to better meet SLA

• Investigate to identify process and documentation gaps during account transition and updates throughout account lifecycle improving communication between different teams

• Support break fix/outages coordinating with local support for trouble shooting

• Worked IMAC change requests

• Add new CSS configuration, update configuration as needed for design changes Environment: 6500, 4000, AP 1230 Cisco Works QIP

Information Innovators International, Dearborn, MI 2007-2007 Network Engineer Consultant

Provided LAN/WAN support for Department Of Defense data center migration project

• Troubleshoot network issues

• Documented problem tickets for LAN and WAN issues PULTE HOMES, Bloomfield Hills, MI 2000-2006

Mark Damron Page 4

Systems Engineer

Designed, implemented, and maintained companies 850 node network consisting of frame relay, Point to point, ATM, MPLS, and broad band sites. Engineered LAN/WAN for corporate headquarters, regional market offices, and satellite sales/construction sites per company standards. Performed line capacity evaluation to recommend right size circuit bandwidth.

• Developed and implemented 3002 broad band solution allowing company to save hundreds of dollars in circuit cost per site over frame relay or Point to point

• Managed vendors to complete moves, adds, change, and disconnect of circuits for all sites to reduce costs

• Collaborated with field staff, and end users to resolve LAN/WAN issues at remote sites

• Drafted monthly reports for circuits, utilization, trending, and capacity planning to keep management informed on network status

Environment Cisco 3500, 4500, 6500, 2800, 7000, 1800 AP 1200 Proxim, Vital Net, Sniffer, Cisco Works, TACACS, cable test equipment

ANR PIPELINE, Detroit, MI 1998-2000

LAN/WAN Technician

Responsible for all aspects of LAN/WAN infrastructure. Managed vendors to complete moves, adds, and changes to frame relay network. Maintained LAN and SCADA network equipment consisting of HP hubs, Cisco switches, Cat. 5 infrastructure, single / multi-mode fiber. Aided workstation and sever staff to troubleshoot connectivity, and performance issues using sniffer. Environment: Cisco 2900 5500, 2500,7200, Cisco Works, Sniffer Cable test equipment EDUCATION

National Institute of Technology, Livonia, MI: Electronics, Microprocessors Digital and Analog Circuits

Wayne County Community College, Taylor, MI: Pre-reqs. for Computer Science Additional Training:

• Multiband Switch Service & Configuration (Cisco IGX)

• Cisco Enterprise Management Solutions

(Cisco Works 2000)

• Introduction to Cisco Router Configuration

• Advanced Cisco Router Configuration

• Building Cisco Multilayer Switched Networks

• Sniffer pro LAN TNV-GUI 101

• Steelhead Appliance Deployment & Management

• Inter-Networking TCP / IP on NT

• Supporting Windows NT 3.51

• T-Berd–950

• Integrating Wireless Networks

• Securing Wireless Networks

• ITIL Foundations Certified

Contact this candidate