Senior Client Success Manager

JENNIFER DINATTI

Augusta, GA • 412-***-**** • ***************@*****.***

PROFESSIONAL SUMMARY

Customer service and client success professional with extensive experience in account management, client support, and administrative operations. Skilled in CRM systems, remote workflows, and cross- functional collaboration. Known for problem-solving, maintaining accurate records, and delivering dependable service that fosters client trust and loyalty. CORE SKILLS

Customer Success & Account Management CRM & Data Management Conflict Resolution Remote Work & Time Management Accounts Payable/Receivable Payroll Processing Collections & Credit Management Administrative Operations Process Improvement PROFESSIONAL EXPERIENCE

Senior Client Success Manager (Remote) – POPIC / Alliant Jun 2025 – Present

• Delivered responsive support via phone and email, resolving client inquiries efficiently

• Served as primary account contact, improving product adoption and retention

• Analyzed customer data to assess account health and engagement trends

• Collaborated cross-functionally to resolve issues and improve customer satisfaction

• Maintained accurate CRM records of all client interactions and activities Community Manager (Remote) – AMP-HOA Jul 2023 – Mar 2025

• Resolved homeowner issues via chat and email, ensuring high satisfaction

• Managed delinquent accounts and developed action plans for high-risk cases

• Conducted inspections to maintain community standards and safety

• Facilitated communication between homeowners, boards, and vendors Administrative Specialist (Remote) – The Garage Authority Jan 2022 – Jun 2023

• Streamlined administrative operations and improved customer service workflows

• Screened candidates and supported hiring and onboarding processes

• Coordinated benefits and processed payroll accurately and on time Office Manager (Remote) – Barkley Development Apr 2013 – Dec 2021

• Managed accounts payable/receivable, payroll, and executive scheduling

• Maintained customer records and improved data accuracy

• Supported hiring processes and created marketing materials Credit / Account Manager & Collections – Stone and Company Jan 2005 – Apr 2013

• Evaluated credit applications and managed accounts receivable processes

• Reduced delinquency rates through effective collections strategies

• Developed recovery plans and handled escalated accounts TECHNICAL SKILLS

CRM Platforms Microsoft Office Google Workspace Accounting Systems Data Tracking & Reporting

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